This Verizon store provides mobile, 5G home internet, and business services. Customers can visit the store, schedule an in-store appointment online, or place orders for in-store pickup, free two-day shipping, express locker retrieval, or same-day delivery where available. The location receives consistent praise for excellent customer service, with multiple associates and managers highlighted for their outstanding work. Staff are described as personable, efficient, knowledgeable, and genuinely pleasant. They provide prompt and effective help with phone trade-ins, shattered screens, service plan modifications, and troubleshooting phones that won't turn on. Specific positive traits noted include good energy, impressive multitasking, and an earnest, tailored approach to solving customer needs. The store's atmosphere and culture are noted as transformative and innovative, with a focus on great customer care that makes the experience pleasant and quick. The team is commended for creating a welcoming environment where customers feel taken care of from the moment they are greeted. For convenience, the store recommends making an appointment to skip the line or using curbside pickup for online orders.
Mj and the team are very helpful, this is the place to be for all your Verizon needs. They are the only corporate owned store on the island.
May 2022
Kim is awesome helped me with Verizon family app and is always the best customer service.
January 2022
I visited the Kihei Verizon store at 225 Piikea street today. Kelly the service agent immediately offered a warm greeting and within one minute corrected my phone issue. It was a great pleasure to do business with him. Thank you!
