“The phone I took in looked like a throw away! Joseph put a new screen and cleaned it and I tell you, it was like new! Beautiful! He also did another screen touch up for me. Perfect! What a nice young man. Knowledgeable and honest. Trust him to make it right”
“Bronson was fantastic.
He was personable, efficient and knowledgeable.
He explained my options clearly and I am happy with the phone and the deal.
Big mahalos!”
“The fellow who helped me set up the SIM card and plan made everything so easy. No pressure, just honest professional service. Four people - a taxi driver, a store clerk, a customer in another store and a bus driver - gave the same positive testimony. Glad I took their advice.”
“iCell Hawaii is such an amazing business. My mother brought in my phone to have my screen repaired. Maya who serviced my phone was very busy this day 02/11/24 and although it took a little longer than the quoted turn-around time, Maya included a a complimentary screen protector which would have been an additional $25+ charge. My mom and I were wowed by such kindness and wonderful customer service. My mom never heard of such business that provided this type of electronic service that she has decided to be a future customer. Thank you Maya and iCell Hawaii. We are very appreciative of your attention to the repair service.”
“The service was outstanding. It was fast, straightforward, and I appreciated learning about all the options. Their help was instrumental in narrowing down my phone choice.”
“I would say this guy is reasonably priced if you were to provide your own parts. I came in to restore an old iPhone SE and I provided the back housing full assembly. And he charged me around $-$50 for just labor. Definitely will come back. Because his shop is open area where you can see his work gives me the piece of mind.”
“Don't get me wrong, I have had bad experiences with T-mobile, but as a European tourist I really struggled to find a SIM compatible with my phone when I arrived here: I tried AT&T and Verizon without luck, but this store was immediately able to sort me out. The signal worked really well throughout my two months in Hawaii. Friendly, helpful staff here!”
“Visiting Maui for my vacay when all of a sudden my phone decided to take a crash. Stopped at 1 Verizon store was not happy. I wasn't even acknowledged when I walked in. Left right away ended up at Victra store and right away was greeted by Jamex. He was fantastic. Very friendly and knowledgeable. Every store should have an employee like him. Thank you to him for his excellent customer service.”