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“The Staff is a bit quiet and friendly. I had a terrible time unlocking my cell phone physically. Even remotely the staff did everything to help me. Do not use the Samsung A series to port your number over from TM to boost. Better to buy or finance a cell phone from boost. Which I am doing because I have no other choice. The plans are the best for cell service TM doesn't have enough Towers in the Southside of EWB.”
“Went to get my son the iPhone 11 today (5-19-2024) Renae/Ranay was the one that helped us. I hope I spelled her name right. I didn't notice a name tag on her BUT, after her helping us I asked for her name to thank her. She was kind, patient, very informative & knowledgeable. When we walked in she mentioned to us that the systems were running slow. I'm assuming due to the power outage the night before that's why the systems were probably running slow due to that. She kept reassuring us she was working on getting everything set up for us. It actually didn't take that long, I was expecting longer lol. Glad it didn't & everything worked out great. I had a great experience here!”
“My organization has been with Servpac for a number of years and we are extremely happy with the service. We were previously with another VoIP provider and prior to that with the local landline provider. What a difference it was switching to Servpac because the service itself to the customer support personnel is phenomenal. The customer support is very supportive, responsive, and helpful. With a main office and two external program sites it was critical to have a service that is seamless and reliable, and ServPac just that — seamless and reliable with great customer service! Thank you, ServPac.”
“I just came in here last minute for a screen protector and the gentleman who helped me was amazing he was so fast and the screen looks great. Thank you guys so much!”
7:30AM - 4:30PM
150 Puuhale Rd STE C, Honolulu
Internet Service Providers
“Great installers, great tv & internet service all installed in less then 4 hrs. Couldn't be happier. Microcom's sales & install team gives great service. Didn't have to wait long for installation. Would definitely recommend to friends & family.”
“After attempting to activate my new iPhone 15 Pro Max with Verizon's online costumer service after 3 hours and no success I went to the Verizon store in Kapolei for help. Jay, sensing that I was frustrated, provided exceptional service by trying your resolve the issue and talking story. He identified that the issue had to do with the eSIM. Once the issue was identified Jay was able to successfully activate the new iPhone on my Verizon account and iPhone. Thank you Jay for making a frustrating situation better.”
8:00 AM - 5:00 PM
3375 Koapaka St, Honolulu
Internet Service Providers
“Updated 051923: after my last update, Jared promptly emailed me and at long last finally got the issue fixed.Update: Make sure all payments are accurate. Once your account is closed, you'll NEVER get a refund for any excess payments, no matter how many times they say the refund is on the way.”
“My wife and I were looking for a good deal on prepaid deals while on vacation in Hawaii. KELILA gave us great options to choose from and even waived off our activation fee.
We got Unlimited Data (5G) and 20GB hotspot for a month just enough for our stay here in Hawaii. Check her out in Pearlridge Center Verizon!”
“Staffs were friendly, courteous and well informed. Went there to purchase new updated cellular for granddaughter because her old phone was not working serviceable (technical problems). Wanted to upgrade my cellular but not completely sold to the idea and products expensive. Wanted a new battery for my phone but was informed they do not carry sell batteries. Sad to hear that!”
“At the other store (the big one), I spent 2 hours because the reps equipment wasn't working properly. The manager stepped in and said he would personally help me and then ignored me for another half hour. Later, I went to this store (School St.) and I was in and out in 20 minutes with my name new phone. No fuss, no muss.”
“The older gentleman man with the glasses (I forget his name- darker skin) he drives a motorcycle and is retiring soon in February I believe. He was so kind and patient assisting my mom every step of the way with her Asurion device replacement claim. You hardly see good customer service now days but when you do it stands out. Great job!”
“So the map actually shows their store in the wrong location. It is actually located across from Bank of Hawaii and DQ Grill. It is NOT in the plaza with Crumbl cookies. Not sure about the other reviews. But. The service we received was excellent! I didn’t catch the name of the rep but she was very friendly and helpful!”
“I had many problems with Spectrum, before, but when I came a couple weeks ago, kristoffer saramad an unreal worker at Milani helped me with my account that nobody would help me for years He was patient and super helpful for me to save money on my account that nobody else said was possible, including manager she is terrible. He should be the manager. You need more workers like him that cares about other people and try to help. I was considering going to another carrier until he help me Like I said, he should be the manager you need more people like him and your star rating will go up. It starts at one person and I’ll catch two other people.”
“Ryan provided exceptional & stellar customer service to me today. He helped me understand my portfolio of phone, cable, Wi-Fi, & mobile accounts & options. Ryan gave me piece of mind re: the integrity of my systems plus options for getting Wi-Fi pods & switching out my Wi-Fi equipment via customer care… plus ensuring i can get my cable tv viewing back re: the xumo box residential agreement. I had not watched tv in 2 weeks.as I did not accept the agreement on the screen. He deserves a pay raise & is a great asset to your team. Do not let him go.”
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“I contacted Jason to set up our Direct TV. He designed and set up our entire home entertainment system. Great customer service, quality work, timely installation. Do not hesitate to call The Satellite Guy.”