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“Wow! We had an outstanding customer service experience at this T-Mobile store. We had tried to upgrade our phone the previous evening and received lackluster service at best from a representative over the phone. We decided to try this corporate store and boy was that the right decision. We were lucky enough to get Alexis Abou-Halaka, a Senior Mobile Expert. That title doesn't do her skill set justice. She was more of a T-Mobile Savant in my opinion. She demonstrated extraordinary knowledge of T-Mobile Services and products not to mention how professionally she dealt with other T-Mobile departments for us throughout the process.. We ended up with an entirely new plan as well as three new iPhones. Alexis went the extra mile to explain everything and also made sure that we understood what we were doing. Her competency and professionalism were really exemplary. We have been customers for a long time and will continue to be because of employees like Alexis. I wish there was a higher rating than 5 stars because she really deserves it. Thank you Alexis!
Side note: Several days later, I returned our old phones for trade in. Alexis wasn't working so a young lady by the name of Aubrey assisted me. She was also very professional, kind and patient. She collected the necessary information and once were all done, she began to ask questions making sure I was satisfied with everything and even went on to ask if I had any questions or needed anything in regards to my new plan, services or applications. The culture at this store is amazing in that your employees genuinely seem customer service driven. Aubrey was a pleasure to deal with and was yet another great example for your organization. Thank you for the assistance Aubrey!”
“Aaron Schweitzer came to fix the service and did a great job ? was very courteous and very knowledgeable and got it working again and showed us how to see what we needed to know.”
“Gabby was awesome. She helped me get my hey google back. The staff was very polite and friendly. We had a good conversation while she was working on my phone. Definitely coming back here if I have any future issues”
“Went in with a phone that wasn’t working, they got it fixed and I was out the door within minutes. Super helpful team, definitely recommend this location!”
“At one time I was going to cancel my service. I have visited this location a few times. Already on the second visit, I was recognized for having visited recently. Each time I come here, nothing but great service from everyone.”
“Bryan spent a lot of time with me over the phone, going over a couple of phone options and answering my questions. He helped me decide on the perfect phone to add to my plan.”
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“Exceptionally customer-service focused & technology proficient. They completed my installation after regular business hours because they knew my service was down. They even handled the DISH bureaucracy for me, and I’m very happy with the upgrade. They also successfully installed my Starlink satellite dish. I wouldn’t hesitate calling them again for any satellite need in the future. Top notch!!”