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“A Catholic gentleman named John assisted us right away when we walked in. His manner of speech and quality of service made the impression on me that this is what customer service ought to be. The quality of the product was unmatched. He gave me important tips for dress and maintaining the shoe. I’ll certainly go back when I need important shoes, because I will remember the experience as “The Perfect Shoe Store.”
(I mention “Catholic” because when I walked in, he asked what I was wearing it for, and I told him it was for the Latin Mass. He then told me he was Catholic and we talked about it. That’s a part of customer service I think is forgotten: being genuine and charismatic.)”
“Nike has long been my favorite brand of sportswear, but especially running shoes. I entered this store more or less out of curiosity. The store is very well stocked, it is quite large, clear and clean.
Service staff attentive and friendly. Thank you very much for the pleasant moments.”
“This Cole Haan outlet store has a good selection of casual and sport shoes, handbags, wallets, glasses, socks and shoe cleaning supplies, and although sometimes my size is not available at the store, the employee(s) always offer to order it for me, and have the item(s) shipped for free to my home.The back of the store has a clearance section where I’ve been able to find pretty good deals.”
“Lately it’s been really hard to get good customer service anywhere, however I was greatly impressed with the staff at this store. Everyone was really friendly and working hard to make sure customers are satisfied. I wasn’t even going to buy shoes, but Arleth saw me eyeing a pair of Timberland heels and was eager for me to try them on. She brought them to me in different colors and stayed with me through the entire experience — giving her own insight as well. At the register, the rest of the clerks were also extremely friendly and the atmosphere was positive. I will definitely be returning here for my future shoe purchases as I enjoyed my experience. Complements to the management team for recruiting such an outstanding crew!!”
“Great boots and assortment of boats, hats and accessories for the cowboy or just like to dress up in western wear.Variety in brands and price range. Located on main boulevard and with plenty of parking on the street or parking garage in walking distance. The owners take the time to help and assist in anyway. Teaching you about fit and leathers. You pick your quality and brands”
“Excited to watch this place grow and go to the future events. Very personable staff and knowledgeable as well. Lots of dope vintage pieces. Love what they stand for and a great local place to support and stay in tune with!”
“I last minute needed a hat and the guy with the glasses didn’t catch his name went over and beyond to make sure I left with a beautiful hat. I have a rare hat size so he did everything to accommodate me. We even added some bling to my hat. More importantly I felt very welcomed and appreciated as a customer. That’s very rare at businesses lately. Thank you so much.”
“Allie and Hayden made our shopping experience fantastic. They were super personable with all their customers. Thank you Buckle for having such amazing employees. Was able to find and purchase everything needed for 3 day concert trip. Thank you!”
“My family and I are regular visitors to this location, and we always feel at home thanks to the friendly staff. While the store can be busy, particularly on weekends, I think additional staff would be helpful. Nevertheless, Yessica, Evelyn, and the Hispanic manager consistently provide exceptional service, demonstrating a commitment to excellence that deserves acknowledgement and merit.”
“Was just in about 2 hours ago. Just wanted to say the ladies working tonight were amazing. Super kind and helpful with grabbing product sizes and explained the deals thoroughly. They currently have a buy one get one 70% off deal; got so much stuff! Will be back again soon!”
“They do not have a way to measure shoe size. This would be very helpful as I was shopping with my grandkids.
Their selection is very good and the clerk was very friendly and helpful when I asked if he could open the docks I purchased so my grandson could wear them home.
My grandkids wanted Chucks and they got them!”
10AM - 8PM
Aurora
Shoe Stores
“The NB outlet associates were extremely helpful today. They went in the storage area and found shorts in the right size and multiple colors that my very tall, thin son desperately needed. New Balance has been our family of runners/swimmers go-to athletic brand for a decade. NB quality and customer service continues to set the standard in a changing brick and mortar retail environment. Thank you for going the extra mile. Worth the trip.”
“My family and I went yesterday to purchase some Uggs for my daughter, Emily was working and helped us out so much ! She was super sweet and super helpful, she deserves a RAISE !!! Workers are not always nice like her ❤️ !”
“Always find a pair of shoes in here. Glad I didn't have to go from store looking for 2 pair of shoes for my boys. Nice variety of shoes. The deals are always nice of course.”
“Walked in was greeted by several of the staff members very welcoming. Got great deals on a couple pairs of sandals and a Nike bag. Will definitely be back to this location customer service was great.”
“Hello, I am very interested in purchasing the Reebok Answer 9 Pump shoes in black and white, sizes 10, if you have them or can you order them from me, please respond to my email.”
“My first time visiting the Columbia store, many varieties of shoes, jackets, sweaters and many more clothes for cold weather, spectacular colors and models. As for prices, there are several offers of up to 70%... as well as there are jackets that are very expensive for me. In any case, I encouraged you to visit Columbia and see, touch and measure the products and confirm the prices”
“I’m from MS and I’m in the area working. The titanium cable on my broke. I called and talked to a very sweet young lady and she said that I should come in and that she’d help. Upon arrival I automatically knew who she was. She’s very nice, pleasant, and sweet. I don’t receive that kind of customer service at home. You have a very great staff. They deserve a raise.”
“There is NO other store I go to for my flats, sandals, heels and boots! The prices are exceptional, the sizes are little off but if you buy shoes without trying them on, I mean shame on you. The store clerks are all some form of Latino, and spend most of their time sitting behind the desk talking to each other instead of interacting with customers, but for me, the space is so small, having clerks walking around in my way, constantly coming up to me would make the experience worse. Not a very diversified staff and I have often wondered if anyone of any other ethnic background applied, regardless of qualifications, if they would have a chance at all.”
“Big store that carries both Carter's and Oshkosh B'gosh brands' baby and children clothing with good selection and quality.Prices are affordable, though some stuff can get a little pricey (at least for our household)”
10AM - 8PM
1650 Premium Outlet Blvd #207, Aurora
Shoe Stores
“Im super happy with my experience at the store! me and my mom went shopping for some work shoes and my mom had a bit of trouble trying to find the right fit, A manager named Dary saw us and said she'd be happy to help so she explained what types of shoes where the best and we found the ones so big thank you to the staff they where an amazing help.”
“I had an absolutely wonderful experience at Steve Madden, and it's all thanks to Myriah! She was incredibly helpful and went above and beyond to ensure I found exactly what I was looking for. Her knowledge about the products and her friendly demeanor made my shopping experience truly enjoyable. Myriah’s assistance was invaluable, and I left the store feeling extremely satisfied with my purchase. If you're looking for exceptional customer service, be sure to visit Steve Madden and ask for Myriah! She’s no store manager for no reason! Check her out most definitely.”
“I love this store, there are always many models of very elegant men's clothing and the quality is great. If I could, I would buy everything for my husband. But in general it gets you out of trouble in any event situation you have. And above all, it is clothes that I put very youthful but at the same time elegant and the models of the clothes are perfect for older and younger men without mind, everyone should take the opportunity to try to meet her, you will not regret it”
“I walk into 1,000’s of customer service orientated businesses a year. John was spectacular at his job. He was extremely knowledge about Sperry’s shoe lines and the history behind each shoe. He even dived into stories when I was taking forever to decide what I wanted #tourdefranceWe ended up walking out with 2 pairs because of his assistance during the entire shopping experienceJohn deserves a promotion”
“This store for clothing is very new. You don't get dresses everywhere like in this store. Very attentive and help you follow what you want. Excellent service.”
“Shoes are nice and durable. However, the staff member who rang me up signed me up for marketing emails without asking. I don’t blame them, but it would have been courteous to ask me beforehand.”
“Samantha, Phil and I believe his name was Orlando, helped me out tremendously today! Thank you guys for great customer service. All three of them went above and beyond with helping me out. Thanks!”
“Was helped may 29th by Jarrett. He went out of his way to look in the store room for a certain size shorts . Very few would have bothered and instead let me look at racks of basically nothing in store. I'll be back but mainly because he was so helpful.”
“Huge selection and good pricing. This store has reasonable overall pricing, but when they have their holiday sales there can be amazing deals, especially on the clearance items. Nicely laid out store, they display the merchandise well, and have good lighting. Customer service is good. The store is also very clean. If you like Puma this is a good to store.”
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“I took my husband‘s leather work shoes here they had salt all over them. He had them cleaned and looking brand new promptly. The owner is an honest guy, very reasonably priced, and does a fantastic job.”