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“We had excellent customer service from Caitlin however found it quite frustrating that there were no short sleeved shirts in store in my husband's size. We ended up ordering them online but the whole purpose of going to the store is to have them immediately.”
“Nick & Jeff were super helpful and knowledgeable. They both helped me to find a pair of shoes needed to fit my daughter with AFO braces. They both took the time to help and went above and beyond. Excellent customer service. Highly recommend. Thank you.”
“I came here while I needed scrubs for school and they had AMAZING options, along with all the colors you may need or are looking for, it is most likely available. Along with different pricing and brands available, you can not go wrong. I would recommend double checking your sizing before making a purchase, depending on the scrub type, it does shrink.”
“Armando was very knowledgeable kind and patient giving us all of our options and ensuring we were comfortable with our choices and insured that we knew about the deals and sales going on. He was very helpful and accurate.”
“I went with my dad, super friendly staff lots of sneaker options, and even good options when it comes to clothes, even if you are on a budget this place has a lot. Overall one of the best sneaker places around the Geneva area in my opinion.”
“A Catholic gentleman named John assisted us right away when we walked in. His manner of speech and quality of service made the impression on me that this is what customer service ought to be. The quality of the product was unmatched. He gave me important tips for dress and maintaining the shoe. I’ll certainly go back when I need important shoes, because I will remember the experience as “The Perfect Shoe Store.”
(I mention “Catholic” because when I walked in, he asked what I was wearing it for, and I told him it was for the Latin Mass. He then told me he was Catholic and we talked about it. That’s a part of customer service I think is forgotten: being genuine and charismatic.)”
“This Cole Haan outlet store has a good selection of casual and sport shoes, handbags, wallets, glasses, socks and shoe cleaning supplies, and although sometimes my size is not available at the store, the employee(s) always offer to order it for me, and have the item(s) shipped for free to my home.The back of the store has a clearance section where I’ve been able to find pretty good deals.”
“Great boots and assortment of boats, hats and accessories for the cowboy or just like to dress up in western wear.Variety in brands and price range. Located on main boulevard and with plenty of parking on the street or parking garage in walking distance. The owners take the time to help and assist in anyway. Teaching you about fit and leathers. You pick your quality and brands”
“Lately it’s been really hard to get good customer service anywhere, however I was greatly impressed with the staff at this store. Everyone was really friendly and working hard to make sure customers are satisfied. I wasn’t even going to buy shoes, but Arleth saw me eyeing a pair of Timberland heels and was eager for me to try them on. She brought them to me in different colors and stayed with me through the entire experience — giving her own insight as well. At the register, the rest of the clerks were also extremely friendly and the atmosphere was positive. I will definitely be returning here for my future shoe purchases as I enjoyed my experience. Complements to the management team for recruiting such an outstanding crew!!”
“Nike has long been my favorite brand of sportswear, but especially running shoes. I entered this store more or less out of curiosity. The store is very well stocked, it is quite large, clear and clean.
Service staff attentive and friendly. Thank you very much for the pleasant moments.”
“I last minute needed a hat and the guy with the glasses didn’t catch his name went over and beyond to make sure I left with a beautiful hat. I have a rare hat size so he did everything to accommodate me. We even added some bling to my hat. More importantly I felt very welcomed and appreciated as a customer. That’s very rare at businesses lately. Thank you so much.”
“Always find a pair of shoes in here. Glad I didn't have to go from store looking for 2 pair of shoes for my boys. Nice variety of shoes. The deals are always nice of course.”
“Was just in about 2 hours ago. Just wanted to say the ladies working tonight were amazing. Super kind and helpful with grabbing product sizes and explained the deals thoroughly. They currently have a buy one get one 70% off deal; got so much stuff! Will be back again soon!”
“I visited this store on Sunday Dec 28 around 2
There was a young lady. I wish I would have gotten her name. Fantastic. I am trying to transition from a walking boot to a shoe
She spent so much time with me trying to find a shoe that I could fit my now huge foot in. I truly appreciated her efforts and patience
I hope she get acknowledged for her efforts”
“Tons of choices, friendly staff but can be a bit on the pricey side. Still one of the best places to shop for shoes. Store layout is comfortable and easy to see all the choices!”
“They do not have a way to measure shoe size. This would be very helpful as I was shopping with my grandkids.
Their selection is very good and the clerk was very friendly and helpful when I asked if he could open the docks I purchased so my grandson could wear them home.
My grandkids wanted Chucks and they got them!”
10AM - 8PM
Aurora
Shoe Stores
“The NB outlet associates were extremely helpful today. They went in the storage area and found shorts in the right size and multiple colors that my very tall, thin son desperately needed. New Balance has been our family of runners/swimmers go-to athletic brand for a decade. NB quality and customer service continues to set the standard in a changing brick and mortar retail environment. Thank you for going the extra mile. Worth the trip.”
“very helpful and swift!! even with a line they helped me get what I needed and were very informative to someone who knows nothing about shoes (me). I got what I was looking for and more!”
“Hello, I am very interested in purchasing the Reebok Answer 9 Pump shoes in black and white, sizes 10, if you have them or can you order them from me, please respond to my email.”
“I walk into 1,000’s of customer service orientated businesses a year. John was spectacular at his job. He was extremely knowledge about Sperry’s shoe lines and the history behind each shoe. He even dived into stories when I was taking forever to decide what I wanted #tourdefranceWe ended up walking out with 2 pairs because of his assistance during the entire shopping experienceJohn deserves a promotion”
“I’m from MS and I’m in the area working. The titanium cable on my broke. I called and talked to a very sweet young lady and she said that I should come in and that she’d help. Upon arrival I automatically knew who she was. She’s very nice, pleasant, and sweet. I don’t receive that kind of customer service at home. You have a very great staff. They deserve a raise.”
“I recently visited Red Wings in Geneva and had an outstanding experience. Sean, the associate who helped me, went above and beyond to ensure I found the right boot for my job. He took the time to understand my needs, answered all my questions, and guided me through their selection with patience and expertise. His attention to detail and willingness to go the extra mile made the whole process smooth and enjoyable. I left with the perfect pair of boots, confident they’ll handle the work ahead. I highly recommend Red Wings in Geneva and especially Sean for anyone looking for excellent service and quality products!”
“I had an absolutely wonderful experience at Steve Madden, and it's all thanks to Myriah! She was incredibly helpful and went above and beyond to ensure I found exactly what I was looking for. Her knowledge about the products and her friendly demeanor made my shopping experience truly enjoyable. Myriah’s assistance was invaluable, and I left the store feeling extremely satisfied with my purchase. If you're looking for exceptional customer service, be sure to visit Steve Madden and ask for Myriah! She’s no store manager for no reason! Check her out most definitely.”
10AM - 7PM
118 Commons Dr, Geneva
Shoe Stores
“I took my Dad (who is very unsteady and uses a walker) to pick out some stuff for my Mom for Christmas. He didn't want to walk back to the car so I ran out to the car to bring it right to the door and when I pulled up one of the women who helped us (short brunette with glasses) was walking him out to the curb. She held the door and then steadied him with her arm the rest of the way to the car. It's this type of "above and beyond" customer service that needs to be recognized. It was just so sweet. Thank you and I'm sure my Mom will love her top!”
10AM - 8PM
114 Commons Dr, Geneva
Shoe Stores
“I went shopping for a party and I asked Katherine for her opinion, she was very friendly and helpful. I found the perfect jumpsuit for my event but they didn't have my size in the store. Katheryn called other stores to check if they had my size and when she found it, she put a hold on my jumpsuit.”
“Big store that carries both Carter's and Oshkosh B'gosh brands' baby and children clothing with good selection and quality.Prices are affordable, though some stuff can get a little pricey (at least for our household)”
“Shoes are nice and durable. However, the staff member who rang me up signed me up for marketing emails without asking. I don’t blame them, but it would have been courteous to ask me beforehand.”
“This Columbia factory outlet store in the Aurora outlet center has plenty of clothing and outdoor gear to choose from for adults as well as children. They not only have good jackets and outerwear, but they also have a large selection of pants and shirts as well as women's blouses. We were here the week before Christmas and they also had plenty of in-store, un advertised specials. There are plenty of great deals to be found on all types of Columbia clothing wear.”
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“Just got home with my shoes and I had to send a shout out to Glen at this location! He spent so much time helping me with the shape and size of my feet and where I needed more support. He picked the shoes I ended up with on the first try, but he then also tried about 10 other combinations of shoes to find just the right fit. Then he helped me compare some of their clearance shoes to see if any were better to help us save some money. Definitely coming back again when we get an analysis done for my husband. If you just want to shop yourself and find your own gear, they have a great variety of shoe brands and lots of accessories like socks, clothing, and specialty insoles. We will be back for sure and will be asking for Glen!”