Apple Michigan Avenue is a large and busy store located near the Chicago River, known for its helpful and friendly staff. Customers often appreciate the knowledgeable employees who provide good service, such as fixing phones quickly and offering helpful recommendations like Apple Care. The store has a beautiful location and a welcoming atmosphere, making it a great place to visit with family and friends. However, some customers have experienced longer wait times, especially at checkout or when waiting for assistance without a reservation. Customer service over the phone has been less consistent, with some finding it unhelpful or difficult to get support. Overall, visitors enjoy the helpful staff and the store's nice environment, though they advise being prepared for waits during busy times. Despite some minor issues, many leave satisfied with the service and experience.
Beautiful building better staff. Great service and support over the years. Recently had a complicated transaction, want to highlight Dane for making it easy and nice. Also one of the few stores worth a visit just for the setting and architecture.
June 2026
It’s a beautiful store. A masterpiece really. Service was very friendly too. The store was busy but I still felt seen and well engaged.
June 2026
One of apple'S most exquisite stores. Located right next to the river it offers a great view and a great experience
