The UPS Store in the Swissotel Chicago offers expert packing, shipping, printing, and mailbox services. Reviews consistently highlight the very convenient location in the hotel's basement. Customers report always having the most pleasant experience, with no unpleasant or negative experiences mentioned. The staff is repeatedly described as friendly, efficient, kind, helpful, and awesome. They make everything easy and provide A+ service. The store itself is noted as organized and clean, running very well. Visitors are grateful for the efficient and kind assistance they receive for shipping, returns, and other needs.
Have always had a good experience with staff at this location, confused about the bad reviews
May 2025
The lady was very helpful even though I came in with a big package right at closing
December 2024
Lissa, the employee that assisted me, provided quick and professional service. She was able to answer all the questions that I had, and she made it easy to ship my package out
