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“This is the best USPS location I have ever been! Even dough the place is always busy, it’s clean, FAST, organized and the staff is super polite e helpful! Great experience every time !”
“Best Post office anywhere. It’s the hidden gem of the Northshore. Lines are minimal or next to nothing, service is top notch. Clerks and Post Master there are polite, have manners and treat you like a human unlike the rest of the post offices around!! Anyone else that reviews this place and gives a bad review is most likely a hater. I saw someone post that this office randomly closes. That’s a total like! Especially at the times he posted it closed. I’m a frequent customer as in everyday bc my company sends me there everyday without fail at around 3:45 to process certifieds and this office clearly states it’s operating times and definitely is open and up and running EVERYDAY minus Saturdays past 3:50pm! The office does close M-F from 1pm-2-pm for lunch but for folks that know how to read signs they would see that clearly outside!! And the sign they put up inside at the entrance of the second door. DUHHHHH…”
“Naomi is fantastic. The others who work there are wonderful friendly knowledgeable individuals who if it were under my control I would give them a raise. If you need a post office there is no better one than this.”
“Went by for a passport service and found myself not carrying debit card or enough cash on me. The staff went above and beyond to assist with it and saved me a trip! Special shout out to Arnold! Great guy with excellent sense of humor! Friendly girls at the desk. I could see the camaraderie amongst the staff at the back and that certainly translates into keeping customers happy. Highly recommend this location.”
“Easily the best post office I’ve been to in a while. I normally go between 8-10am and it’s always been quick. They are also pretty friendly. I’ve even gone during the holidays and it’s been an easy time.”
“I love this post office! I don't live in Highwood but I go to this location as you get a small-town feel, the clerks are friendly, funny, helpful and efficient.”
“The customer service is #1 at this post office! I always can depend on my packages being delivered with care, and promptly. Any questions or concerns I have are always answered. Jazzy is my favorite clerk;).”
“Most reviews are old. Service is good, workers do their job well and efficiently. Gets busy at times, and the office is small. So, plan trips accordingly if you’re low on time.”
“The customer service is impeccable, knowledgeable and courteous. The negative reviews are posted by self-centered morons that don't understand how the post office works.”
“I had a postal money order for about $700 that could not be used for the purpose intended so I needed to have the money refunded. Lisa at the Highland Park Post Office is my hero. She took my phone number and called when they had enough cash on hand to make the refund. It took quite a few months because they rarely have that much cash but she faithfully kept my number. THANK YOU, LISA! Other post offices misinformed me. They told me I had to get the refund at a bank, which is not true. Lisa was right and went above and beyond the call of duty to help.”
“I see a lot of bad reviews but I've been here probably about 10 times and generally don't really have any issues. And definitely not any issues that would not happen at any other post office I've been to. Yeah the workers might not have a fake customer service Smile on 24/7 but don't really expect it, they help with the transaction and then we're done”
“Went to send a package from here and it was phenomenal that it got delivered earlier than expected. The lady working there was really nice (loved her hair) and was able to help with what I needed.
The only negative thing here is that they really need more than one person working at the office. Services are slow because of this.”
“Everyone is always very friendly at this location. Always willing to help people, only downside is not enough employees, however the two employees at the counter work very fast and keep the line moving.”
“I was at this branch today to change my address and redirect all my mail to a new address. Very responsive employee. He helped, advised, explained everything, since this was my first time dealing with this, I was satisfied ??”
“5- Stars for counter service as Moung was lovely, kind, and cost conscious of the best rate to help me send a package.3-stars for the out of service self-kiosk for the last 3-4 days as I needed to wait in line when it's much easier for me to send my own packages with the kiosk.Overall, clean location with friendly postal workers when needed.”
“I read through the reviews and I don’t understand how so many people are having problems with this post office. The girls are wonderful and I’ve never once seen them be even remotely rude. I’ve worked for the post office, most customers don’t understand certain rules that have to be followed. Doesn’t matter who it upsets. Although I do know that there use to be a girl named Janet and there’s this other one named Grisel who could learn to be kinder, but the other two clerks are so so sweet. If people are having problems i can only imagine it’d be one of those two. People need to stop giving this post office a bad name just because they didn’t like the answers they received.”
“I was at the Buffalo Grove post office this morning to do various Postal Service activities. I was helped by a woman by the name of Shanice.
Shanice was wonderful. Very helpful. Explained in detail the steps in the process for the changes I made. Very articulate and professional.
I highly recommend Shanice for anyone who needs assistance with postal services.
Thank you Shanice!”
“The vitriol toward this place is - to me - incomprehensible...I've been coming here for years and never once had a bad experience. The clerks & carriers are kind as can be, interior of the office is always clean and neatly organized, essentially the ideal village post office. Far too many seem to take the USPS for granted. Once in a blue moon I've had a minor mix-up or two, but nothing worth writing about. Whatever issues the post office has are with upper-level management, not any of the hardworking personnel who are out there every day, keeping the service alive and running.”
“Great location, if one wants to mail directly instead of via local mailboxes. Usually not crowded, patient and helpful staff; sometimes busy at holidays or weekends but reliable. Nice variety of stamps available plus reliable service. Got solid advice from helpful staff recently on mail security and potential check fraud and unusual mail delays. Ideal place at slow times to get answers and informed answers at on USPS certified mail and tracking packages or letters.Front and side entrance are OK. Now-gone parking in back was a huge plus, though.”
“I'm confused about the other reviews. Everytume I needed help I've always received what I needed.
I would like to send a shout out to Armen, who is always friendly, helpful and has a positive attitude.”
“I went to this location in the morning, when traffic is lower and one postal employee can keep up with it. And that was person was very cheerful and competent! I was in and out quickly.”
“I had a great experience recently at the Morton Grove Post Office (June 2024). In order to officially change my mail forwarding address due to a move, I needed to go into the Post Office to confirm my identity, old mailing address, and new mailing address. Al at the front desk was great. He explained the process thoroughly and what I needed to complete it. He was also EXTREMELY patient when I was attempting to shuffle though my email looking for my leases and an email from USPS that I needed. I really appreciate how helpful and calm he was during the whole process and it was very seamless. Thanks Al!!!”
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“In regards to my visit today everything went great! Keoshia and the other employee at the counter were very helpful in guiding us through sending a priority mail package and telling us where the materials we needed were. Made the process go by very quickly.”