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“Rich and Sue were amazing from beginning to end. I’ve had my unit for over a year and needed to downsize and Rich made the process simple and easy! Thank you for being polite, professional and friendly!”
“Jacob assisted me with setting up my storage unit. He was professional, funny and very helpful! Jacob even went so far as to waive one of the fees and made sure the unit was tidy and met my expectations. Made my experience 10/10!”
“The Manager Of This Place Is Awesome He cares about your Items and is not trying to just sale your unit!….my unit was behind $230 and he still held it long as i made payments in person?????? talk about a solid manager and GREAT CUSTOMER SERVICE I HIGHLY RECOMMEND THIS STORAGE LOCATION ???….Oh and the Manager im talking about is DEZ!! I repeat DEZ!”
“This is my first time here at Extra Space Storage and Ms Carla is so informative, helpful, and hands on. The place is very clean well organized. I have no worries at all. Thanks Ms Carla!”
9:30AM - 5:30PM
249 Kenwood St, Hammond
Self Storage
“The entire rental process was quick and painless. Aaron was very knowledgeable and friendly. He gave me a full tour of the building while explaining some of the beautiful old building’s history as well as storage facility policies. There are several drive up docks for loading and unloading as well as numerous carts available for indoor transport. The entire space was clean and well-lit. Overall very happy with my decision to rent here.”
“The facility is clean, well-maintained, and easy to access, but what really stood out was the customer service. Alex went above and beyond to help us—he was friendly, professional, and patient while answering all our questions.”
“OMG! Katrina wins employee of the year!!! Highly professional, patient, and very helpful. She exemplified what customer service should look like everywhere. Totally appreciated.”
“Cheryl treated us very well with a high level of customer service that I haven’t seen in a while. Her level of care and professionalism was greatly appreciated.
Thank you Cheryl.”
“Joann was super helpful !! I was so lost coming in & i also ended up needing a bigger space. She helped everything go so smoothly ! Very professional, she needs a raise ASAP Lbs i really appreciate her”
“Crystal was amazing, very helpful not just me but she multitasked all while I was there for 15 minutes she done 5/6 different things Extra Space Storage Crystal us The Top Dawg, Thank You Crystal”
“Customer service was excellent. Tiffany and Cristal was very knowledgeable and made sure I was informed of the process. I will definitely referral friends to check out this location..”
“The clerk Joyce is very nice, thank you for your support and services. Certainly public storage is a wonderful storage company. I have moved my sister from Pasadena California to LasVages. And used there storages, at that time. Thank for the staff at Lincoln St in Pasadena. And the store I n Fair Oaks, in that town. Thank you so much.”
“I had a fantastic experience with CubeSmart! From the moment I walked in, the customer service was outstanding friendly, professional, and incredibly helpful. The entire process was quick yet thorough, with everything clearly explained, making it completely stress-free.A special shoutout to Edward in the office he was amazing! I’ve had a unit here in the past, and he was just as helpful and friendly back then. This time around, I was hoping to run into him again, and I’m so glad I did. He consistently goes above and beyond and truly makes a difference.CubeSmart is lucky to have someone like Edward on their team. I’ll definitely be saying hello every time I stop by. Highly recommend this location to anyone looking for exceptional service and a smooth experience!”
“Maurisha L.’s courtesy, professionalism, and going the extra mile to sort out an online rental issue really provided an exceptional customer service experience! My unit was ready as promised and even the ridiculously difficult to open lock packing was precut for easy access when I got to my unit! She thought of everything! ??”
“Dawnya is great she is always willing to assist; her customer service & skills should be rewarded!!!!
I give her 5 Stars ?????!!!!!”
“Ms nique is literally the reason I stay with this company, everything i look up they are charging new prices and I get upset.but nique the store manager is great at what she does. Update:Nique is still one of the best employees that they have,a manager calls me 5 mins ago to basically verbally tell me why I keep getting an increase on rent on a place of business that doesn’t need upgrades or anything done to specific unit and mentioned market rate and competitive pricing and I simply mentioned his competitors are charging me lesser for the same unit but he definitely didn’t offer to match it if that’s the excuse we are using to keep price gouging on a standstill place that needs nothing or justifys the comp of keep raising the rent on a unit I’ve kept for years….the storage game is becoming like the insurance game…my social media outlets reach close to 100,000 followers in total combined and I wonder which one can point me to a place that isn’t gonna keep almost doubling the price on a stand still product and keeps its rates locked in,I can work the system by simply moving out and renting another unit online but who has the time to keep moving”
“Amazing service! I called and had questions about a 5x5 storage locker and Alicia helped me with everything from start to finish. I came in and she showed me the space and offered if I needed a size up! She was super sweet and helpful through my whole process! Definitely will recommend to other family and truck drivers! Thank you so much!!”
“This was my first time using a storage facility. I reached out to a couple for pricing but they were higher than I could afford. I walked into SmartStop and was greeted by Eric. Eric was very patient, professional and knowledgeable. The price was affordable and i even received the promotional price which was even better. He made me feel at ease with storing my belongings. I had to make a couple of nearby runs and couldn’t make it back until after the facility closed. Eric waited for me to return. Great customer service and I appreciate his help and assistance. I would recommend SmartStop for storage.”
“Nigel was awesome. Nice & funny guy. He was Very detailed with instructions.
From the phone call to him showing me how to open the unit.
He has excellent customer service.”
“Sarah was so warm and friendly. She helped us choose the perfect storage unit and had amazing customer service skills. Very personable, knowledgeable about the company. Thanks for your help.”
“Betsy was very friendly and helpful. Explained all the terms on the agreement and provided a few tips for storing and accessing the building. Very clean place as well.”
“The 5x5 is perfect for the amount of storage I have at this time. I love that it's ground level. It was very easy to move my things into this space. It should prove to be ideal for my future plans.”
“Never have rented a storage facility, but this public storage location made it very easy and simple. Reserved a unit online and then was promptly reached out to by one of their staff , Jennifer was great on the phone. Helpful and patient answering many questions. We wanted to see the facilities and the unit before we committed so she easily made us an appointment for Saturday at noon to meet up. Jennifer was SO NICE in person. Walked us to our storage unit and gave us information along the way… She answered all of our questions sincerely and honestly… She offered some tips based on her experience Which were very helpful, things that we had not thought of. She really took all the difficulty and anxiety out of the situation for us and we felt super comfortable. Jennifer is a true asset to public storage and I would highly recommend their facility in country club Hills Illinois. She truly earned our business with her fantastic customer service and personality and professionalism.”
Open 24 hours
501 Ridge Rd, Homewood
Self Storage
“This place is the best that I ever rented from nice and clean easy to rent online or talk to someone on the phone would recommend this place ?Even though they have increased their prices since i have been with them they are still the Best around!!??”
“I want to thank Nicole for being a beautiful person and providing great customer service and support. Nicole always has a smile and always assists. You are appreciated for being kind and caring about the people you are assisting. Ms King”
“Maria is great and was so helpful when I had problems.
The facility is clean and in good repair. Some spaces have access issues because of corners and being in alcoves.”
“I have dealt with this company since the merger of Life Storage and Cube Storage. Now that the existing company is Extra Storage, I have encountered some deficiencies of service, such as pricing and lack of dollies and dumpers. I must acknowledge, though, that their employees constantly assist in making sure the transactions are successful, which is why I still patronize their company. I would like to send a special shout-out to Mr. Willie and Mr. Levine! I hope this business recognizes their professionalism and gives them KUDOS for the services they are doing.”
“Just helping out a friend and it was clean and orderly. It would be nice if they had trash bins in and around the unit grounds. Not everyone will be so kind as to hold their trash until they go to the exit.”
“Gabby was amazing! She went above and beyond answering all my questions with incredible patience. She even went out of her way to hold the door for me. You guys are lucky to have her”
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“Reading the reviews and looking for a familiar location is two different things things because I clicked and reserved first??♀️? what am I in store for I don’t know but I have dealt with public storage over the years and never had issues really. I hope I don’t encounter any here. Life lifing for some of us. Homelessness and so many other life situations. Please be kind because some will return the energy given.”