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7:30 - 10:45AM 12 - 4:30PM
808 E North St, Elburn
Internet Service Providers
“It is clear and understandable where most of these reviews are coming from and I too have experienced the horror of the lady mentioned in fellow reviews. I give a 4 star review because my most recent visit was mid-day and there was nobody else around. Rude remarks are present but this woman was not too unpleasant. Actually I might go as far as to say that she was mildly helpful, perhaps because this visit was after lunch time? The service on the otherhand that is likely unrelated to this specific location... sucks. Mediacom like most communications companies is over charging and underperforming. It is unfortunate that there is no-one single genuine company with good support and service that people can rely on.”
“Isaiah did an excellent job for me working through some very technical issues. I'm impressed with this technical and customer service ability. He's one of the reasons I'm still with Verizon”
“Thank you Gabe and Crystal for outstanding customer service and itemized bill transparency.They diligently helped us troubleshoot our concerns and make sure we got all the equipment needed to transfer from Verizon.”
“Mom's sim died. They could not help me. They tried but without her being physically there they could not help me. They were very polite and professional. They did try a couple ways of setting up a virtual sim and etc. I understand it was for security reasons that they could not help me and I do not hold that against them. Very nice people to do business with”
“Alex provided very good customer service. Initially he had directed me to one internet product I wasn't sure about. He explained everything very thoroughly and we decided on a different product. He was very thorough at explaining things to me. I am older and don't always grasp all this technical information, but he was patient and answered all my questions. I would highly reccomend working with Alex.”
“Great store to deal with. While driving home from a road trip my phone would not work properly, called Verizon tech service with the wife's phone. Spent 2.5 hours on the phone with them while driving and even stopped in a store in Wisconsin, nothing worked. Stopped in my hometown store and tim was great, fixed it in about 4 minutes. Tim gave us great customer service. We will continue to do business there”
“Amazing service from Aliyah!!! She went above & beyond our expectations by providing us with Outstanding Customer Service!!! Her in-depth knowledge on new phones and the best plan to fit our budget made our decision that much easier to switch over from our current carrier that we have been with for several years!! Thank you for being so thorough and kind, Aliyah! T-Mobile, Aliyah is a "ROCKSTAR" employee!!!!”
“Brittney is awesome! She handles anything you need. Old customers, new customers whatever it is. I have had a great experience here. They should be glad to have her.”
“Leslie the store manager greeted me with a smile as did all the other employees in the store. She asked me how could she help me. I said it's a long story. She said no problem let's see what we need to do to help you. Her help and knowledge of all the aspects of helping me went as smooth and quick as any service at any time at any t-mobile I have ever been to in my 8 years of being with t mobile.Thank you that experience.”
“I made some big changes that were frustrating, but David and Vanesa took care of everything for me. Everyone else wuz great props to all for being efficient with a great vibe. ThX YALL ROCK!!!”
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“I recently switched carriers to t-mobile. The experience was a pleasant one. Cathleen was the associate that help me, what a professional!!! If I had to set up our phones myself I’d probably still be doing it. Cathleen stayed and helped me 2hrs. after the tire closed. I hope she got overtime pay for that cause she deserved it. As you can tell my experience in the store was pleasant and I recommend this location. If you’re lucky Cathleen will be the associate taking care of you.Note to management:Do not loose Cathleen’s services, it would be your loss.”