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“Landon did a great job helping get my phone straightened out with the issues I was having. I'd you need anything fo see him, he does an awesome job!!! Thanks again.”
“I needed to pick up new iPhone and have data transferred from broken phone. Mike at the South Elgin Store helped me out and it was fast and easy. I had to return to get help with Apple ID mistake I made. Mike again was there to help me restore my ID’s data! Thanks Mike! Suzie H.”
“Everyone at the store was amazing. Donovan helped me out switched out my phone battery which I thought would take longer but they took care of me really fast. Definitely recommend this place to anyone that needs phone repairs to be done.”
“I had been at this store before and felt welcome. Just recently I was back and met a new employee Will he was working alone. He sealed my return by the way he treated me and the willingness to go the additional mile. I will be back and will tell others.”
“Cannot even begin to explain how helpful both Emilio and Giann were. Me and my elderly parents came in to upgrade our IPhones. Not only did they get us the best the deal on our phones but they were also able to save us over $150 on internet and tv and were able to explain it to where my 75 and 85 year old parents were able to understand.”
“Went to the ATT store on Orchard rd in Aurora for a new phone. Katia was the salesperson. She is personable, knowledgeable and quickly set up my new phone. Highly recommend her to anyone needing a new phone”
“Farooq helped me today, he went above and beyond to help me out. The prices are low and the service is great I will be back and will be recommending my friends and family to him.”
“Andy fixed my son’s screen by replacing it. iPhone 17, with giant white strip down the face of the screen. The only option was to replace. The fee was reasonable $250 all in and much less than replacing a 4 month old phone.
If the replacement screen had been in stock it would have been even quicker. Once in stock (2 days later) I dropped the phone off at 1:30pm. By 3:05pm same day, the phone was ready. The tech also communicated clearly and left me a message about the ordered screen being delivered as expected. Overall great job quick and done well. Thanks!”
9AM - 7PM
472 IL-47, Sugar Grove
Mobile Phones
“Mark was amazing and extremely helpful. He was very patient and was handling multiple customers all day with kindness and great multitasking. Very nice person and will recommend going to see him for anything at this location.”
“I came in to cancel my Apple Watch plan and Hannah was top notch. Even though I left t-mobile she helped me get verified and make the call to cancel. She went above and beyond what I was expecting for customer service. Thank you Hannah.”
“Gisela :is awesome, I download a weather, app that introduced a virus on my phone
I struggled with the problem for hours. This young lady resolved the issue, in a few minutes. Kudos for her.♡♡♡♡♡ .Louis”
10AM - 7PM
1060 Commons Dr, Geneva
Mobile Phones
“Patrick is awesome! He handled a busy store by himself with grace, took care of problems, and made sure to acknowledge everyone who came in. I've been in retail sales for over 20 years and was highly impressed overall. His connection, ability to read his customers, and his cander was nothing short of impressive.”
“David is AMAZING! We came in to purchase an Apple Watch and he discovered multiple ways for us to save money on our monthly bill. He was also so friendly and patient.”
10AM - 8PM
350 N Randall Rd, Batavia
Mobile Phones
“Kameron was an incredible help. My mother-in-law’s heart of hearing, and we were working with him through the process of getting her a new phone and all of the accessories. He was patient, informed, and competent. I would definitely recommend him and the Batavia Verizon store any time for your phone needs!”
“I was with my sister today getting a new phone plan and we upgraded our phones. The guy who was assisting us, Jon, was really helpful, patient and polite. He explained everything well and we left with smiles on our faces. Overall great customer service.”
“As a member of retail management.I wanna give a big shout out to your employee KIM!. I had pre ordered my new phone and its now time to trade it I stopped at the batavia location met by 2 younger associates and before they even tried helping me get to the bottom of my problem they said I needed to call customer care.So I drove to the location geneva, commons and they are busy unlike the previous store but when she was done with her last customer KIM came up to me and had my problem solved and me happily out the door in ten minutes retail employees like KIM
need to be appreciated”
10AM - 8PM
596 Randall Rd, South Elgin
Mobile Phones
“Had an issue reading the pay off your phone promotion gift card, it was like 3-4 months I haven’t get it. After speaking with the customer care service supervisor, they were able to give me credit on my Verizon account. Issue solved.”
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“Isidro and Antonio made both my purchase and return quick and seamless, 5G internet didn’t work out for me but they answered all my questions and gave me everything I need to document things if an accidental charge goes through.”