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“Long time verizon customer but decided to switch carriers after repeated service issues. Lisa was a delight to work with!
Her as well as the assistant manager (Jon?) where both so wonderful and knowledgeable. I really appreciated the time and care they took to explain everything to me. Couldn't have asked for a better experience from start to finish!”
“I went to 3 places before choosing this company and I'm so glad I did.
The owner is quick, efficient and honest about the repairs. His prices are affordable and he's easy to work with. My family and I are only using this place going forward.”
“I brought my Laptop into Xpress Cell for a repair. I needed a new back cover because the current cover is cracked. I received a callback for pricing and had a hassle free time.”
“They helped me very well here. They explained everything to me. They transferred all my information to the new phone. I had cricket. And it changed me to boost mobile here and I'm happy. Thank you”
“My wife and I just left AT&T (PR) and had an awesome experience. Gabriel was absolutely great to deal with. He took the time to break down and explain our Mobile bill. My wife then asked him about AT&T internet and he broke that down for us as well. He was very informative and a pleasure to deal . He also managed to save us a substantial amount of $$! Thanks Gabriel”
“Went to ATT to get all switch over to a better deal and was greeted by Mike. He made sure all was all setup and I can tell he knows ATT. Thank you Mike for your great service.”
“Steven was extremely helpful and pleasant to talk to. He was able to guide me through the trade in process and made everything very easy to understand. Steven’s professionalism took away the stress and anxiety that can come with getting a new phone. I would strongly recommend this location to anyone looking for a new phone.”
“Aimee was very knowledgeable about all the products.
I needed a data plan for my business mobile hotspot.
And she took the time to explain the service and plans to follow in a few days.
Highly recommend and I will be back.”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“Went in to buy a charger and the manager Jackie provided me a quote for my business lines. I was not aware of the discount I got due to having my Internet with ATT. I will definitely be back to take advantage of this offer.”
“Wow...
They are amazing.
I thought I lost everything in my laptop, with the black screen of death.
Dropped off at 10am ready at 1pm.
Very friendly, Clean place
Top notch”
“This store is amazing! KC was so kind, efficient, patient and helpful. He went out of his way to help me fix errors on my phone and spent so much time answering all my questions. I highly recommend this store for your repair needs!”
“Hello we came to des Plaines store Omer quadruple help us loving our bill credit all extra charges we got up to $289.54 glad we came to store he was very helpful great rep to work with very knowledgeable”
“Mark went out of his way to help me switch to Verizon phone, internet, and streaming. I am immensely impressed with both mark and Eduardo who took over helping me when Mark had to leave for an appointment. I would recommend them to anyone!”
“We came to AT&T the day after Christmas and hands down the BEST service! Gaby was so kind, informative, and helpful. She went above and beyond to even check our current account to see if there are opportunities for savings. Gaby has a warm and welcoming demeanor, just overall someone you can ask questions to and joke with. I highly recommend this location for all of your ATT needs.”
“I can't say enough positive things about this store. The staff was incredibly friendly and approachable, readily available to answer my questions and provide assistance. They made me feel welcomed and valued as a customer.”
“Managed to get in just under the wire after a particularly difficult day when I needed my suddenly-broken phone fixed before end of day. This place delivered. Sort of low prices you’d expect to be paying if it were pre-2020 and pre-inflation instead of today when it’s nearly 2025. Through, polite, professional repair service from Jesse, I can tell you that much. 5 stars. Highly recommend.”
“Jose was awesome ...so helpful and patient he walked me through the whole process of switching to new upgrade my new phone. I've been a cricket customer for 6 years and no one at cricket ever took time to help me so much! Thanks Jose! We will be back”
“Karolina is a very kind person I was very grateful to have been helped by her. She gave me a pleasant experience and made me laugh. It was my first time coming to this location and I definitely will be returning to be assisted by her”
“The rep was really nice and helpful and great. I was charged twice as much for the phone as it cost on the website and the phone is not that great but that was NOT the rep's fault. People send me a text message and it sometimes doesn't show up for hours after they have sent it to me! It also froze up first day using it and I had to take the battery out and put it back in to get it to work properly. It is a SUMMIT FLIP phone.”
“Excellent service!! They fixed my broken phone screen for a much better price than I was quoted at a lot of other places. Very honest being I know nothing about how much it should cost. Makes you wonder about the other places that quoted me hundreds more.”
“I want to recommend this AT&T store. When we had an issue, the manager stepped up and resolved it. In these times of poor customer service, he was a beacon of honesty.
Thanks Amen!”
“Arturo was super helpful answering various questions that I had. He also helped me add the esim to my phone. I was in and out in no time. He was very polite and professional. Super pleased with my experience at this location.”
“Andy and John were amazing!!!!! They got us the best deal and helped my parents and me troubleshoot and work through very frustrating tasks with our previous service provider. They were pleasant and professional and we are so very grateful!!!!!!!”
“Great customer service and support. My mom needed a new phone and the sales guy was kind enough to assist with transferring her contacts, email and social media. Not only was he patient with us but he also was able to save her money on her monthly bill. Thanks for all of your help and making this process seamless ?”
“I wanted to give a shout out to Olivia she was absolutely amazing helpful is an understatement she was very kind and very patient with me
Should be more people like her in the retail world”
“Siomara is very helpful, customer services friendly, has a passion for what she does I see how she takes care of her customer with a customer first friendly smile as she greets and interacts with the customer.”
“I have been in the Cricket location in Palatine several times and Ana has always been very pleasant, helpful and efficient! No matter what issue/question I arrive at the store for, she never makes me feel inept or inadequate! I'm also quickly in and out when I need to make an in-store trip! Love our Palatine Cricket store!”
“I recently brought my iPhone 14 to this phone repair shop, and I couldn't be happier with the service I received. Yadira did an amazing job fixing my phone quickly and efficiently. The level of professionalism and expertise she demonstrated was top-notch. The turnaround time was impressive, and my phone now works perfectly. I highly recommend this shop for anyone in need of phone repairs. Thank you, Yadira, for the outstanding service!”
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“I recently went in for an upgrade, and Daniel patiently walked me through the process, showing me my options. He was very informative and kind. He even saved my family a good chunk of change on our monthly bill by discussing our add-ons. I ended up with a new phone and a lower monthly bill. I will definitely be going back for my next phone, and I'll be talking to Daniel for it!”