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“Jacob in the service department did an amazing job fabricating sheet metal clips for my birdcage. He was so polite and patient and gosh was he fast!
I can't say enough for the Ace Hardware in McHenry. it's one of the few places you can go and still get awesome customer service When they say it's the place with the helpful hardware man they're not kidding”
“This place is the best. I have the Inside Track membership and utilize its perks. The selection of items changes and I feel the value and quality are an excellent value. I've talked to the manager several times and he's a super nice guy”
“Well, it's Ace Hardware... It's not like the Ace Hardware of years gone by. Like most retail establishments, the employees don't seem as knowledgeable as they did years ago. But, they do have a good enough selection to get you through any kind of household emergency that you might run into. It's a little pricier than, say a Menards or Home Depot; but, it is convenient. So, you might pay a little more; but, it costs you less in gas than to drive to Menards or Home Depot, so in the long run, it's not really any more expensive.
I was going to give them 5 stars; but, their employees are about as knowledgeable as the people working at Menards or Home Depot. That is, they know where to find something in the store; but, most of them don't know what half the stuff they sell is for, or how it's used. Just my observation.”
“Paul was absolutely amazing in helping us pick a piece of wood for a mantle! He was patient and informative and super helpful. I would highly recommend All American for any needs you may have!”
“Local ownership of a smaller hardware store that can provide items the big box hardware stores don't have. The prices are sometimes competitive, but often slightly more for those found elsewhere. I enjoy having a choice over the big three.”
“Just what you'd expect at Home Depot. Huge selection of home improvement items that are well displayed and neatly organized. Plenty of parking along with a friendly, courteous and helpful staff.”
“Sure, we all go to Home Depot and Menard’s…we all look for deals online….BUT….when you really need that one odd part or you need to ask a question of a person who really knows hardware…you go to ACE!!!Thank God, that we still have an Ace Hardware in Crystal Lake!!!!!”
“I’ve been to a lot of ace hardware’s and by far the lake in the hills location was the best experience. I got offered good and useful help the second I walked in the door. I stopped by to pick up my new Weber slate and was in and out in minutes!”
“I came into purchase some specialty small screws and the people that I talked to really didn't know what I was talking about. Fortunately Jim who I'm sure has been there a long time knew exactly what I needed and found them within minutes.
If I owned this store I would ensure that I keep Jim on board because the rest of the crew is extremely inexperienced in hardware stores”
“Great store. Outstanding location. Clean inside and out.Employees are there if you have questions or need assistance. Never felt “rushed” by the employees.Very good lighting which is helpful. Fun Country music playing in the background.Parking lot is large enough for your truck and trailer.Like their product selection and pricing.”
“When my brother's trailer broke down near the Indiana border, the only store within 2 hours that was still open until 9pm was this Tractor Supply. He called an associate at the store and they found the leaf spring he needed. They were willing to stay a little after closing time if needed so we could make the long trip there to pick it up. We cannot express enough our appreciation for this store's associate for going the extra mile for us during an emergency!”
“Attentive and nice staff that answered my questions and made the buying process quick and efficient. I had a great grill buying experience with Angel and delivery was quick. This location was easier to maneuver around the grill area and see all the models.”
“I purchased 2 Bali solar shades in April of 2024, and had them installed on May 8th. The Home Depot subcontractor told me the clips that came with it wouldn't work for this installation, and he would order new clips, that hold the shade in place when it is windy. I waited 2 weeks, didn't receive anything. Went to the flooring department to inquire to see if clips had been ordered ,and was dealing with a wonderful employee, named Joy. She checked, and found no record of the order. She then contacted the consumer department at Bali to see if they could provide a solution. As I sat there waiting while we were on hold with the company for over 15 minutes, other shoppers came and asked her questions. She was very courteous and helpful with them. I want to say I really enjoyed my experience dealing with her. She really spent alot of time with me to find the solution to my problem. Store #1940, Algonquin Illinois.”
“Ron was a very helpful gentleman. He went above and beyond to help me find a mirror replacement even calling other companies. He’s a great worker and we need more people like him!”
“Good selection and prices. Everybody who works there is very helpful video of a lot of stuff to choose from and if they don't have it they can get it for you”
“Haven't been to this place in a long time, (the nice man behind the counter confirmed ?). Super knowledgeable staff, product on hand & I was back in business quickly. Great variety of tool's for the top brands. Pricing seemed fair. I'll be back to support the locals!!”
“I don’t go to Home Depot a lot but all the times I’ve been to this location I’ve always had a good experience. I don’t remember names but this really nice guy helped me pick out outdoor lights and made sure I got the right ones and the younger blonde girl at self checkout is always so so so nice”
“Glenda in blinds/flooring is great! She’s taken care of us in the past and we were so happy to see she is still there to take care of us again. She goes above and beyond to help with design and really knows her stuff! She’s so friendly and fun too!?Thanks Glenda—Tom and Carol”
“Paxem was in need of PPE and cleaning supplies. Carrie went above and beyond to help us. Outstanding customer service and a very enjoyable experience. Found lots of sanitizer in bulk too. Thank you for your help. We appreciate all that you do!”
“Lee Jensen sales Company Incorporated excellent place to do business with again they mostly Supply to large companies doing large jobs they could probably help a smaller guy too highly recommend them ask for Lisa she'll take real good care of you”
7AM - 8PM
4850 US-14, Crystal Lake
Hardware Stores
“It's always a great experience at the Crystal Lake Menards. Staff is so friendly and they go out of their way to help assist customers (IN EVERY DEPARTMENT). They always have what I need! thank you!”
“I stopped by to look for a Moen kitchen faucet part after trying with no success directly through the manufacturer but they didn’t have the part on hand since it’s a older faucet and unfortunately due to the Chyna virus ordering and shipping times are drastically longer than normal but the gentleman behind the counter knew exactly what I needed and made a photocopy of the parts diagram and luckily I was able to order on Amazon and get the part the next day. They didn’t get a sale(no fault of their own) but they definitely made a client. Thanks gents!”
“Koffler is the easiest and best for specialty floor and wall products. Customer service has good advice and my questions got answers. Found the products I needed fast. Recommend”
“Great place to pick up
No overnight parking
Staff Very nice
Assigned a door/dock area, drop trailer and pull out and wait. They knock on your door when done so you can head into office for paperwork. The whole process took about an hour. Plenty of space to maneuver.”
7AM - 8PM
670 S Rand Rd, Lake Zurich
Hardware Stores
“Tom at the Lake Zurich Rental center really helped me out. I was planning on renting a sewer rodding machine because my shower was backing up. After listening to my issue tom suggested the issue was in my septic field. Turns out I took the cover off and the tank was totally full. Tom chose to help me solve my problem over the phone instead of just trying to rent me a piece of equipment. I will think of this rental department whenever I need another tool to rent. Thanks again TOM!”
“My experienceNice ppl fast unloadingMy appointments was 8:15 I got there 5:50, they opened at 6, give me a door 20 minutes and empty. They have room for overnight parking. ?”
“I went to Home Depot to get some information on a sander. I received no help after waiting for someone in isle 13/14. That’s when I decided to go to Lowe’s. Tim helped me right away and answered all my questions! He took his time and gave me valuable knowledge. As a 29 year old female who just purchased a home.. THANK YOU TIM!”
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“Needed a few things for the house, late in the evening. Ordered them online, and stopped in and picked them up lightning fast. Friendly folks, very helpful. They probably have what you need, and good advice. Recommended.”