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“Well, it's Ace Hardware... It's not like the Ace Hardware of years gone by. Like most retail establishments, the employees don't seem as knowledgeable as they did years ago. But, they do have a good enough selection to get you through any kind of household emergency that you might run into. It's a little pricier than, say a Menards or Home Depot; but, it is convenient. So, you might pay a little more; but, it costs you less in gas than to drive to Menards or Home Depot, so in the long run, it's not really any more expensive.
I was going to give them 5 stars; but, their employees are about as knowledgeable as the people working at Menards or Home Depot. That is, they know where to find something in the store; but, most of them don't know what half the stuff they sell is for, or how it's used. Just my observation.”
“Jacob in the service department did an amazing job fabricating sheet metal clips for my birdcage. He was so polite and patient and gosh was he fast!
I can't say enough for the Ace Hardware in McHenry. it's one of the few places you can go and still get awesome customer service When they say it's the place with the helpful hardware man they're not kidding”
“Came here looking for a mantle. Pat showed us around, explained sizes and finishes to us. Let us look around and once we found one we thought was perfect for our home, he answered our questions, had the wood cut to size, checked us out, and loaded it up into our car for us. The different types of wood and decor they have here are vintage and beautiful. Service here was exceptional. We will definitely be back for our future needs.”
“I've shopped here twice now within the last few weeks, for the first time. This place seems to have just about any tool you can think of and some you've never heard of. The products are arranged well with room to wander up and down the aisles. Employees are friendly, and checkout is quick and seamless. I'm sure I will be returning when I need that special tool.”
“I could not say enough about the customer service at this store! So helpful and friendly! Sean went above and beyond to make sure I was getting exactly what I was looking for!”
“I appreciate the smallness, ease, and convenience of shopping here compared to the big box hardware store just kitty corner from this Ace. I can park right by the front door, leave my dogs in the car for a few minutes knowing they’re safe, run inside & get what I need fast, with helpful staff on the scene, without having to walk the vast parking lot & cavernous aisles at the big place across the street.”
“I came into purchase some specialty small screws and the people that I talked to really didn't know what I was talking about. Fortunately Jim who I'm sure has been there a long time knew exactly what I needed and found them within minutes.
If I owned this store I would ensure that I keep Jim on board because the rest of the crew is extremely inexperienced in hardware stores”
“Just what you'd expect at Home Depot. Huge selection of home improvement items that are well displayed and neatly organized. Plenty of parking along with a friendly, courteous and helpful staff.”
“I had a special loom project hook that broke and couldn’t find a replacement. Ryan Shin helped me find the right metal and even helped form and cut to the size I needed for a perfect replacement! Thanks so much for the amazing customer service!”
“When my brother's trailer broke down near the Indiana border, the only store within 2 hours that was still open until 9pm was this Tractor Supply. He called an associate at the store and they found the leaf spring he needed. They were willing to stay a little after closing time if needed so we could make the long trip there to pick it up. We cannot express enough our appreciation for this store's associate for going the extra mile for us during an emergency!”
“Good selection and prices. Everybody who works there is very helpful video of a lot of stuff to choose from and if they don't have it they can get it for you”
“I was sorry to see Casper's leave but happy so far with ACE.
Friendly workers and generally have the items you need for your home projects.
Always happy to shop at smaller, home. town styled businesses.
Please give this hardware store a chance before H.D.”
“Mick was super helpful in picking out the right paint I needed for a project. He was friendly, knowledgeable and even gave me some tips which really helped me. Grateful for him and his service.”
“VS menards well stocked but what sets it apart is it's employees are every where and most knowledgeable. Most are from a trade which is invaluable! Plus being a vet i don't have to jump through hoops mailing in receipt or as they count on it forgetting to get 10% off. Do not like current return policy. Even if they stock item you can't even get a store credit if over i guess 30/35$. Unless you have the credit card or receipt. If I kept every receipt I'd need a accountant!”
“I stopped in to replace my bathroom exhaust fan. Marshall went above and beyond to help me get the parts I needed. He is super friendly and knowledgeable, and answered the questions I had to make my project go smoothly. I wish all hardware stores had employees like Marshall!”
6AM - 10PM
4850 US-14, Crystal Lake
Hardware Stores
“Nice store, but it's very inconvenient that the garden center doors aren't open. You have to go through the store and back again with very heavy items such as mulch and bricks.”
“I inadvertently ordered the wrong color, despite saving some money due to a free shipping coupon. I contacted Koffler and spoke with Heide, who offered for me to return the product and order the correct color.
It was my error and there would be additional cost to return it, so I decided to keep what I ordered and maybe find a place to use that while waiting for another free shipping coupon.
Heide felt bad that I ordered the wrong product the first time and posted a note to herself to let me know the next time there was a free shipping coupon. When that occurred, Heide reached out to me, not once, but twice so I was able to take advantage of the free shipping. Who does that?
Heide and the others I spoke with at Koffler were very nice to speak with and I complimented Heide to her manager, Ron.
Thank you again Koffler for your excellent customer service!”
“I purchased 2 Bali solar shades in April of 2024, and had them installed on May 8th. The Home Depot subcontractor told me the clips that came with it wouldn't work for this installation, and he would order new clips, that hold the shade in place when it is windy. I waited 2 weeks, didn't receive anything. Went to the flooring department to inquire to see if clips had been ordered ,and was dealing with a wonderful employee, named Joy. She checked, and found no record of the order. She then contacted the consumer department at Bali to see if they could provide a solution. As I sat there waiting while we were on hold with the company for over 15 minutes, other shoppers came and asked her questions. She was very courteous and helpful with them. I want to say I really enjoyed my experience dealing with her. She really spent alot of time with me to find the solution to my problem. Store #1940, Algonquin Illinois.”
6AM - 8PM
670 S Rand Rd, Lake Zurich
Hardware Stores
“Tom at the Lake Zurich Rental center really helped me out. I was planning on renting a sewer rodding machine because my shower was backing up. After listening to my issue tom suggested the issue was in my septic field. Turns out I took the cover off and the tank was totally full. Tom chose to help me solve my problem over the phone instead of just trying to rent me a piece of equipment. I will think of this rental department whenever I need another tool to rent. Thanks again TOM!”
“Lee Jensen sales Company Incorporated excellent place to do business with again they mostly Supply to large companies doing large jobs they could probably help a smaller guy too highly recommend them ask for Lisa she'll take real good care of you”
“I went to Home Depot to get some information on a sander. I received no help after waiting for someone in isle 13/14. That’s when I decided to go to Lowe’s. Tim helped me right away and answered all my questions! He took his time and gave me valuable knowledge. As a 29 year old female who just purchased a home.. THANK YOU TIM!”
“Wide varitey of supply options at this location. They even have ducklings ready to be taken home. The cashier Cathy was very nice and provided all the information needed after becoming a rewards member !”
“I stopped by to look for a Moen kitchen faucet part after trying with no success directly through the manufacturer but they didn’t have the part on hand since it’s a older faucet and unfortunately due to the Chyna virus ordering and shipping times are drastically longer than normal but the gentleman behind the counter knew exactly what I needed and made a photocopy of the parts diagram and luckily I was able to order on Amazon and get the part the next day. They didn’t get a sale(no fault of their own) but they definitely made a client. Thanks gents!”
“Easy place to go into turn right at the stop sign if you are delivering go down and turn left into the driveway right where the sign that says no trucks easy in easy out.”
“My experienceNice ppl fast unloadingMy appointments was 8:15 I got there 5:50, they opened at 6, give me a door 20 minutes and empty. They have room for overnight parking. ?”
“Oscar in the tools, rental department at this Carpentersville store is super helpful. He went above and beyond and helping me find what I needed for my car detailing project, and was super knowledgeable about everything. Easy person to talk to, very respectful, would use this service again, thank you Oscar for everything!”
“Super customer service, in 5 min I knew everything about my chainsaw. They didn't have the part I was looking for in stuck, but for sure, I will go there in the future.”
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“Needed a few things for the house, late in the evening. Ordered them online, and stopped in and picked them up lightning fast. Friendly folks, very helpful. They probably have what you need, and good advice. Recommended.”