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“Emaile, your representative “went the extra mile” in taking care of my issue.
I thought that I had damaged my screen on my iPhone16. Emaile determined that all that I damaged was my screen saver. Upon replacing my screen saver she was not pleased with how the new screen saver was fitting. She proceeded to replace the newly installed screen saver with the Liquid Glass option! I really appreciated her professionalism.
Verizon can be very proud to have an employee of Emaile’s character and quality of service to all your clientele. Please pass along my appreciation to Emaile again!
Best Regards,
Bruce W. Weeks”
“I cannot say enough about how wonderful my experiences are in this store. Jack is so very kind courteous and patient. He should teach other stores in the manner of his. I am delighted every time I work with him.
Came back again today and as always great service from Jack!
Came in again and like always Jack was so kind and patient. Very happy with this store!”
“Favi and Ani were amazing. They stayed after closing to make sure everything was taken care of and showed real extra effort. Super personable, helpful, and easy to work with. Great experience overall.”
“They helped me very well here. They explained everything to me. They transferred all my information to the new phone. I had cricket. And it changed me to boost mobile here and I'm happy. Thank you”
“⭐️⭐️⭐️⭐️⭐️
Exceptional service — ask for Jose!
Jose, the store manager, truly went above and beyond for us. He did all of the heavy lifting—setting up our business account, adding 5+ lines, and making sure everything was done correctly and efficiently from start to finish. He was extremely knowledgeable, patient, and took the time to walk us through every promotion available so we were getting the best possible deal.
His associate Jason was also helpful, but Jose absolutely led the experience and made the entire process seamless. Because of how well we were treated, we’re already planning to move our personal lines over from Verizon next.
If you want things done right and want someone who genuinely cares, Jose is your guy. Highly recommend this T-Mobile location!”
“Johann is an absolute sweetheart. After visiting another location where I was basically given a website to visit and handle it myself, Johann helped me step by step with my issue. Everyone at that location is very nice. I see a lot of great reviews for this location and I can see why. Maximum stars! Give these guys a raise?”
“Kelly you are the best! Let me tell you folks, I agree with Lisa B. Kelly had 3 customers that needed extensive assistance, but not me. LOL. Her voice tone was calm, yet professional. The way she handled each situation close to closing time, you would think the store just opened. I needed internet service immediately, just moved from Florida. Kelly provided me with the right equipment, explained what will happen, what I need to do, and it should take less than 15 minutes to set up. Got home and it took only 5. Kelly, listen to me, if you decide to go into another profession, choose Emergency Room, News Anchor or Radio host. Thank you again!”
“Great customer service. Great Personality. Helped me porting my number to boost and recovering my Gmail accounts on new phone.
Great budget friendly price, too.
Thanks, Harry.”
“My husband and I went in for some help and information yesterday and had an amazing experience with Chris and Brian the two super friendly and knowledgeable guys working there! They both were SO helpful!! T mobile you are super lucky to have such great employees!!”
“I stopped in this store because my phone wasn't working after leaving another MetroPC. Thanks to Vzma and her colleague, they figured out the problem and got my phone working! They both were so nice and took the time to figure out the issue. Thank You!”
“Liz and Marco were more than knowledgeable and informative in what they do. Customer service was great. People that say other wise are just impatient and inconsiderate into seeing that there's only 2 people working with 5 plus people needing help and attention. So yes the wait can sometimes be a little more than usual as expected.”
“Stopped by the T-Mobile store today to check why my rebate was denied, and Abigail E. went above and beyond to get us headed in the right direction to get it resolved. Thanks, Abigail, you rock!”
“Jocelyn excellent customer service at the T-Mobile 57th Harlem in Summit! Helping customers with their phone needs
diligently and keeps the line moving, so everyone gets help”
“BTI Communications Group was phenomenal to work with on our new corporate (Cook Media) distribution warehouse in Elgin. David and Adam are true experts in their field—they not only installed our access control, interior - exterior cameras, and intercom systems with speed and professionalism, but also problem-solved many of our security questions to make the system as efficient as possible. Even when challenges came up, they responded quickly and kept operations moving. They also returned to train our staff, so we felt fully confident with the new system. It was truly a pleasure working with BTI Communications Group, and I highly recommend them to anyone needing top-quality security solutions and outstanding service.”
“Great location and great service. Was particularly impressed with Daisy. She was a very knowledgeable sales associate with a warm inviting energy and tons of patients. Highly recommend to ask for her when going to this store. 10/10 service on her part.”
“I needed a new screen protector for my iPhone today. Staff was responsive, friendly, and very service oriented. And this store is right in my area!!! I highly recommend this location if you find going to phone stores stressful.”
“I had a problem with my brand new samsung phone. So I went to my local t mobile store this morning,and Nick was extremely helpful..fixed my problem right away.very competent .the woman I bought my phone from ,Tan, was very informative, friendly,and professional..Nick and Tan both pros in the t mobile world..thank you both. You rock!”
“First time at this location. The service was awesome. I would give this store more then 10 rating. I was assisted by Daniel, Asst. Manager and Melissa, RSR. I'm thrilled that I was able to get a new table.”
“I just want to take a quick moment to say thank you to all the store representatives that work at this location. They all have been very helpful. I had to come to this location because the store in summit did not want to help me exchange my phone under warranty. I called and they asked me to come in and they assisted with me my warranty exchange right away! Thank you all for your service. It is very much appreciated.”
“Miguel helped us switch over from AT&T. He and the other two staff members there were all so nice and helpful in switching our plan over to T-Mobile. They engaged all costumers as they walked in and just let them know someone would be with them as soon as possible and no one waited more 10 minutes to be assisted. We got iPhones and the watches were included which was nice and unexpected and they showed us all the perks T-Mobile offers on their app, also unexpected. At the end of it we will also be saving about $100 per month on our bill.”
Open 24 hours
1905 Lunt Ave, Elk Grove Village
Internet Service Providers
“Very secure. Keep all my passwords and personal information here (and everywhere). The people are so friendly its almost like they know everything about me and my family. Great air conditioning and the snickers in the vending machine were super fresh. A++++”
“I'm getting my next phone service through T-Mobile. Several reasons why people should, but we should never allow one company to get so big that they act adversely to the people.”
“This was my first time at this location and oh I will most definitely be coming back to this location. The ladies at this location Arianna, Laura, and Tan absolutely amazing. All three of these amazing ladies were extremely helpful in everyway. If you want honesty please stop in and visit this lovely ladies. Thank you again for helping me out today you ladies deserve 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
“The team did a fantastic job going through options for a new Google Pixel phone yesterday as Fri 5/15/2026 and helped another family member with checking his phone to make sure there weren't any security issues and helped remove unnecessary and suspect apps. Thank you for your fantastic service!!”
“I have visited this location many times for help configuring internet boxes and troubleshooting AND my cell phone. I have worked with 4 different team members so far, and every single one has been patient, knowledgable, and never left my issues unresolved. I highly recommend this team!”
Open 24 hours
2720 S River Rd # 18, Des Plaines
Internet Service Providers
“Technician came in and was quickly able to identify and resolve the issue. He went above and beyond and provided a temporary router so that I can continue to have access to the internet while I purchase a new one.”
“Although the wait times can be long, once you get help they are awesome. (That's why the wait times are long - they take their time with ypu)
Special shout out to BIANKA, who helped my mom with her phone even though she wasn't a T-Mobile customer yet. When I went back with my mom to add her to my account, Bianca was a tech genius getting into my mom's at&t account to transfer the phone number, even though we had no idea of her password. Thank you, Bianka, for making a potentially frustrating experience as smooth as possible!!”
“Great place to have a drink. Will the bartender is great and has a great vibe. Music from jukebox is great all varieties. Good place for slots to win and to lose it all back lol.”
“I went in to get help activating one of my phones. After few days trying with customer service at home i decided to go the store to see if some one can help me in person. Some guy attended to me at first but walked away and I couldn't find him anymore. Than this gut Jaime stepped in and took over. Very nice very polite and very patient with me. Then boom my phone was activated. I was so appreciative to Jaime. Thank you”
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“I have a very good experience at this store I go there for the phone upgrade and frady helped me to choose the best one in very good price. Thank you for the good customer service.”