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9AM - 9PM
12320 IL-47, Huntley
Mobile Phones
“Sara was very encouraging when it came to helping with an email issue from another carrier. Although the issue couldn't be resolved, she patiently took the time to figure out an alternate solution. Her professionalism was wonderful and her friendliness was very much appreciated.”
“Mariah was great. Algonquin store sent us out because they could not ship the color we wanted for exact reason. But Mariah was able to do it in seconds with good manner.”
“I’ve been in there a few times and I went there today because that’s where I go for my iPhone cases. Doug helped me out and gave me the best deals. Totally recommend their services”
9AM - 8PM
557 N McLean Blvd, Elgin
Mobile Phones
“Called before hand to explain my issue, knew what my problem was and gave me a fair price. Very nice and helpful when I got to the store and it only took around 15 minutes.”
“I was having a hard time with Verizon they kept rising my bill so I decided to switch the customer service here was great and the staff is really nice I worked with Daniel and he was super helpful explaining everything highly recommend”
“I tend to prefer this location over others. Last time I was having trouble with updating my phone, Raven was very helpful and patient with walking me through the process.”
“Switched my phone from Metro to Boost Mobile. The associate Jose took care of me even with the store closing in less than 15 min. He was a very friendly standup guy! Very tech savvy and the person I'd recommend for any questions you may have.”
“Justin D helped me out immensely. Had been dealing with Verizon and Assurion they sent me two defective phones. I hadn’t been able to use my phone in almost three weeks! Justin D was able to provide me with options and opening a new line, offered a better cheaper internet service and was just over the top. Really made me feel like I’m making the right choice switching to ATnT the most helpful phone service employee I’ve ever had the pleasure of working with. Keep Justin D in high regards and I hope he is financially compensated for his great efforts.”
9AM - 9PM
11515 US-14, Woodstock
Mobile Phones
“Jeremy Garcia is the man you need to ask for when you go to the store in Woodstock, He's professional, friendly and really knows his craft. He helped me get a new phone and saved me approximately $1200.00. He is an asset to his profession. Please ask for him when you see the Woodstock Verizon store.
Ken Hofman
Harvard.”
“Gisela :is awesome, I download a weather, app that introduced a virus on my phone
I struggled with the problem for hours. This young lady resolved the issue, in a few minutes. Kudos for her.♡♡♡♡♡ .Louis”
10AM - 7PM
333 South McLean Boulevard T, Elgin
Mobile Phones
“While switching providers, i had nothing but problems with my previous provider.Getting enough information to transfer my phone number. The associate at this location was extremely patient and willing to work with me through every step even if it took four hours. They were able to provide me a phone and service for less than a month's bill with my previous provider. And they wore nothing but a smile. Very cute too”
“Abdullah was awesome guy he helped me out to changing my device and transferred my stuff his really helpful guy I commented to him to work here forever,
Thanks you again Abdullah....!”
“Went in on a Saturday, talked to Joe,My wife had a new S24 ultra, and made mistakes and really messed up her Facebook and had multi logins Joe was determined to fix it and he did was very helpful and knowledgeable
She told his manager Jim he deserved a raise, for all his work getting her new phone working .”
“I went here this past Saturday and I cannot express my gratitude for both of the employees working that day. I was in a tough spot and the staff working were super helpful as I couldn’t figure out how to activate my new number. I was given both of their names but I lost the paper I wrote them down on. It was a female (very knowledgeable, friendly and eager to execute) and a male who followed her direction and guidance on how to solve my problem. I thank you both for your kindness! - Brittany”
“shout out to Mary at the T-Mobile in Crystal Lake. If you have any problems with your phone, she’s the one to fix it believe me she knows what she’s doing. Thanks, Mary.”
“My wife and I went here and Marco was just exceptional all the way around ,best customer service by far,He hD the best deal and had us out the door painlessly,ty again Woodstock boost mobile and Marco we thank you .”
“Ayman was great to work with—super chill, friendly, and made the whole process easy and comfortable from start to finish. Really personable guy and you can tell he genuinely cares about helping people out. Definitely appreciate the help, Ayman!”
“This location offered everything you want when you step in . Great customer service . We last week and didn't buy anything but we have so many questions about new IPhone, watches , accessories even billing . Thank you to Mr. Carson for been an example of a 5 stars customer service. Today I came back and purchased a watch a phone and bunch of accessories. I didn't see Carson but we got again a great customer service from a different associate .”
“Kristina is the best store that this cricket store that ever had. She is very quick and informative. Her co worker Cassy was also very attentive and kind. I will always come back to cricket on state St. I urge all customers to come this cricket,you will not be disappointed!!!!!!!!”
“Great associates at this location! Jackie and Fransisco were very friendly and helpful. They helped with our purchase and a small glitch I was expierenced. They worked to get it all fixed and working right away.”
10AM - 8PM
220 N 8th St, West Dundee
Mobile Phones
“I appreciate the guy who helped me today. I came with an issue & Tyler G was able to help me clear some things up & was able to help me out. If you need someone to help you - request for Tyler’s assistance!”
10AM - 7PM
6211 Northwest Hwy, Crystal Lake
Mobile Phones
“After having a HORRIBLE experience at the Palatine IL store I had called the Crystal Lake IL store and spoke with a kind gentleman named Nick. I had discussed with him what my issue was and without hesitation he told me that he could help. I did drive an hour to get to the store but it was definitely worth it. Nick was a pleasure to work with. I will definitely recommend the Crystal Lake store to anyone looking for a great carrier with exceptional customer service!
Thank you Nick!
J. Freund”
“The people at the store were all great.The one I worked with very very polite and knowledgeable. I couldn't have asked for better.The manager also very nice and made sure everyone was happy.”
“I went to T-Mobile to have my new work phone activated and transfer all contacts,
my company sent me there to do this.
I arrived first thing on a Saturday, the door was opened by the associate which later I learned her name was Marium R.
I asked her if she could transfer everything and activate she said she would be able to do while I wait, we sit down at the table and she proceeded to activate and transfered all the info, while doing that, she was very friendly talkative and very nice once everything was done, I asked if she could also setup my call forwarding, she said no problem and it was done i need to add that I bought a case and a screen protector which she installed for me. Marium was awesome , very professional , very friendly , and a real joy to talk with. Because of this service that I received from her I will be opening a T-Mobile account when it's time, the provider I use for my personal phone now for 5-7 years has Never provided, last year I went in to buy a new phone all they did was activate with my same number and gave me instructions on how to do it all myself which took me two days, Never Again will I ever use them. All Thanks goes to the service I received from Marium last
week.”
“The line for Pokemon card industry has been so disorderly and unprofessional, so I picked a new location, the Crystal Lake Best Buy. It is running so perfectly under the guidance of the GM Brandie. My son could not be happier.”
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“Needed to upgrade 2 phones on our plan and Jason was so very helpful in selecting the right phones and accessories. If you need to stop in the store for anything-Jason is your guy!!”