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“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“Erick and the whole team are truly amazing! Everyone is incredibly responsive and supportive, the best service we’ve ever received. They took time to explain everything in detail, offered us the best deals, and walked us through the entire process step by step. Erick is exceptionally professional and highly experienced in his field. Thank you so much for all your help and support. T-Mobile customer service at its best, highly recommend!”
“Webhostingpad provides excellent customer service. Any time or day, they respond to help you with any technical issue you may have. I highly recommend this company.”
“Got a new Apple Watch Ultra from Aurora and she was amazing!!! Smoothest process ever in a mobile service store. Team seemed to really enjoy their work snd each other.”
“I switched from another carrier to T-Mobile, and the whole process with was very smooth with Ivan. He was professional, patient, and explained everything. No stress, no confusion, he just provide a great service. Highly recommend working with Ivan if you’re making the switch. And glad to be at T-Mobile family from today.”
“I want to express special thanks to Alison for taking her time resolving my phone problems and educating me with phone operations as well. Appreciate for work that get done well.”
“Great people to work and do business with. We have been customers of Xclutel for awhile, but with remote work growing, we wanted to take our business to the next level. Microsoft teams was not very compatible with our system, but the new web based phone system that Xclutel offers is fantastic. Bill and Paul gave me an excellent demo that really made the final decision about giving it a go. It is a little more money monthly, but nothing compares to being able to take our call center phone calls from practically anywhere in the world. So with that being said, it is paying for itself with the advanced options we were given. We have one remote worker and a very small call center- and now our remote worker can easily take calls right along with the in office girls with such ease! This has taken our business to the next level and is just what we needed for all the technology/remote changes that are happening in today's workplace. Sending Paul a big thanks for facilitating this in our business and helping to keep us up to date with today's advances in technology! We are excited to see how this continues to help us grow our small business!”
Open 24 hours
860 Remington Rd, Schaumburg
Internet Service Providers
“We moved our business over to Vinakom's fiber service at the beginning of 2023 and are saving a significant amount of money over our previous ISP. Service, speed, and up-time have all been rock solid. If you are looking for a competitive business ISP Vinakom is worth checking out.”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“Excellent customer service. I have been a T-Mobile customer for many years and the staff at this store has been consistently knowledgeable, helpful and friendly.
My family and I will be returning here for our future purchases and support.”
“Recently switched from AT&T to Verizon. Stopped in the Hoffman Estates store just to get some information - but ended up walking out with five new phones! Angel and Doug were incredibly helpful, knowledgeable, and patient throughout the entire process. The switch went smoothly overall. I did run into a couple minor issues with some phone functions, but went back to the store and Angel quickly resolved everything. Great customer service and a very positive experience!!”
“I broke my phone and had to get a replacement! Anna was very helpful and was able to explain to me my current plan and break down visually my new plan upgrade and costs. She even provided me with great deals and was also able to come out with an Apple Watch. Anna made sure everything was set up correctly and all information from my old phone was transferred to the new one. She was very kind and helpful while also taking care of other customers coming into the store while she was troubleshooting through the T-Life app to get my phone set up. I will definitely recommend this store and go see Anna!”
“Saadiq was extremely kind, professional, and very knowledgeable. I had a bad experience with another carrier that took multiple visits and hours to fix, but Saadiq handled everything perfectly in about an hour. If you’re opening a new account or switching carriers, definitely ask for Saadiq. He makes the process fast, easy, and stress-free.”
“We’ve been Verizon customers for over 20 years. My experience at the Schaumburg Verizon store today was very good Helen is one of the newer representatives there and she had great patience today exploring Ways that I could save on my bill. Thanks again, Helen! We did find a way to save. God bless”
“Chris is Amazing! Nothing better then walking into a sales establishment and your bill is exactly what it's supposed to be with everything explained with full clarity which is rare nowadays. My elderly parents stopped in and worked with Chris and he treated them like gold. Did everything for them and gave them all the time and attention and elderly person needs with excellent attention to detail and transparency which is refreshing. We love this T-Mobile store and have been coming here since Sprint. Shout-out to Chris for the awesome deals he got my parents and not taking advantage of them very satisfied with his service. Keep up the great work Chris.”
“Stopped in after work to get a new sim card, and was helped instantly by a friendly staff member named Ceasar...took 5 minutes and was on my way!!! Another great experience at this location !!! Will recommend to family & friends.”
“Waited 20 minutes just to be told to call a number. No effort of providing information aside from just the phone number. Ozzie literally said he doesn't know anything. Complete waste of company resources to have a brick and mortar store if its sole purpose is to just call a number.”
“I have been to this location so many times because every time I go, the store manager Mauricio is so helpful and informative and I recommend this location each and every time!”
“Brandon and Zayn at the Barrington t-mobile were amazing! Extremely patient and took the time to explain everything they were doing! They truly helped us out so much! They are 10/10 employees! Definitely request them for any of your phone needs”
“Had a cable box go bad - apparently during overnight firmware update - so I went in to swap it out. They scanned it, confirmed our address and I was out the door in less than three minutes!”
“Denise (I believe) was quite literally the most helpful customer service rep I have ever interacted with. She was extremely knowledgeable and helped me and my wife figure out the best course of action for getting a new phone. We will be going to this location from now on!”
“Assistant Manager Jasper is excellent. I was having a complicated issue activating a new phone under my business account. The online Verizon resources hadn't worked and in desperation I went to the store on a busy Saturday with no appointment. Jasper was all over it and dedicated at least 30 minutes to my problem, going to great lengths to fix it and get my phone running right. It was a great experience. Thank you Jasper!”
“I love coming to this Verizon location, because they have two very nice and knowledgeable guys - Kineta and Ahad. Also the are very posite and they are able to help me every time. Thank you, guys!”
“We came in looking to switch carriers. And so glad we did. The workers here made sure we were walking out with the best deals. They offered amazing service. Staff was amazing.”
“Eric the business representative/ Dan the store manger were AWESOME!!! I was in tru store yesterday for about 8 hours trying to switch from Xfinity mobile back to Verizon, what a total disaster, 8 hours worth. NONE Of this was either one of thier faults, it was all Xfinity and how incompetent they are, NEVER go to Xfinity unless you want to be treated like total garbage!!
These guys stuck with the whole process, again 8 hours it took them to get the problem Xfinity created, almost 8 hours of being on the phone with support getting disconnected having to call back multiple times and to get disconnected again finally got everything resolved and transferred back to Verizon 8 hours later. The patience and professionalism these guys had were incredible I had lost my patience with the whole thing 1 hour into all this, again NEITHER ONE THESE GUYS FAULT.
I usually DO NOT leave reviews, but I do own an insurance agency and I know when it’s time to leave one and these guys need to be recognized for all the hard work and hours and hours they spent on this for me in between a very busy day they had this day, again I know i was there for a full work shift pretty much lol.
Shout out again to these guys at the LZ Verizon!!
Thanks guys!! Will be back in soon for a possible upgrade.”
“Glenn and were attentive and thorough. He spent a great deal of time to work out the issue with a new phone that I regrettably bought from an authorized dealer (instead of a corporate store). Answered all of my questions and displayed patience, professionalism, - all the things you want from a team member.
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“I walked in, spoke to Erwin and he was amazing! he told me everything I need to know about what I was getting and every promotion I needed to know for the current time, the guy is a chad.
Please, give this man something for his hard work because he earns it with his vibe! I'm hard at hearing and he was not even phased like other people when they work this type of job, Erwin is the only Xfinity pro I'm willing to talk to.
This Review is based on my visit 09-03-25 in the afternoon 5:11pm CTZ.”