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“Michael Buck extremely helpful and helped save the day when my phone had water damage and gave instructions on how to file a claim for a new phone. He went above and beyond to help ensure all my data was saved and had he not helped all would have been lost. Such a great customer service experience!!”
“Erick and the whole team are truly amazing! Everyone is incredibly responsive and supportive, the best service we’ve ever received. They took time to explain everything in detail, offered us the best deals, and walked us through the entire process step by step. Erick is exceptionally professional and highly experienced in his field. Thank you so much for all your help and support. T-Mobile customer service at its best, highly recommend!”
“Webhostingpad provides excellent customer service. Any time or day, they respond to help you with any technical issue you may have. I highly recommend this company.”
“Got a new Apple Watch Ultra from Aurora and she was amazing!!! Smoothest process ever in a mobile service store. Team seemed to really enjoy their work snd each other.”
“Ivan was very helpful. He helped my husband who was having issues with his phone . He also suggested some other apps . He took the time to customer service him. I really appreciate that kind of Customer Service in today’s society. Thank you Ivan again.”
“I want to express special thanks to Alison for taking her time resolving my phone problems and educating me with phone operations as well. Appreciate for work that get done well.”
“Great people to work and do business with. We have been customers of Xclutel for awhile, but with remote work growing, we wanted to take our business to the next level. Microsoft teams was not very compatible with our system, but the new web based phone system that Xclutel offers is fantastic. Bill and Paul gave me an excellent demo that really made the final decision about giving it a go. It is a little more money monthly, but nothing compares to being able to take our call center phone calls from practically anywhere in the world. So with that being said, it is paying for itself with the advanced options we were given. We have one remote worker and a very small call center- and now our remote worker can easily take calls right along with the in office girls with such ease! This has taken our business to the next level and is just what we needed for all the technology/remote changes that are happening in today's workplace. Sending Paul a big thanks for facilitating this in our business and helping to keep us up to date with today's advances in technology! We are excited to see how this continues to help us grow our small business!”
“I’ve written maybe 5 reviews in my life, but this is one I HAVE to write. The Verizon Hoffman Estates location is the very best of the best! The manager, Jesse, knows his stuff! He’s helped us; he’s helped my elderly parents. We’ve added lines, changed phones, ported over numbers, you name it. He explains everything clearly: options, the steps we need to follow, and what to expect. He’s patient, kind, and fun to work with! His crew is so helpful, too. (Shout-out to Jacky!) With as much as we rely on cell phones, it’s essential to have someone to trust. Jesse is that someone and his store is that place.”
Open 24 hours
860 Remington Rd, Schaumburg
Internet Service Providers
“We moved our business over to Vinakom's fiber service at the beginning of 2023 and are saving a significant amount of money over our previous ISP. Service, speed, and up-time have all been rock solid. If you are looking for a competitive business ISP Vinakom is worth checking out.”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“Big thank you to Kacper for taking care of me and my impatient husband Friday night.
He did a great job explaining everything and helping us find the right options for us. Great sevice.”
“I broke my phone and had to get a replacement! Anna was very helpful and was able to explain to me my current plan and break down visually my new plan upgrade and costs. She even provided me with great deals and was also able to come out with an Apple Watch. Anna made sure everything was set up correctly and all information from my old phone was transferred to the new one. She was very kind and helpful while also taking care of other customers coming into the store while she was troubleshooting through the T-Life app to get my phone set up. I will definitely recommend this store and go see Anna!”
“The employees of this store helped me tremendously a few months ago. I was in need of a new phone & plan quickly and they not only helped me get it figured out but they stayed late to transfer all of the data from my old phone to the new one. Very grateful for their patience!”
“I was in the Verizon store in Schaumburg, by Meacham and Higgins roads. I had issues that my regular Verizon store couldn't help me with. Jordan found me and asked how she could help. After a lengthy explanation (it was complicated) she asked a few questions and got to work. She was professional, knowledgeable, and friendly. I'm retired now, but if I wasn't I would have asked Jordan to come in for an interview and I would have made room for her in our 165 staff, very successful business. She was amazing! Thank you Jordan, you will go far!”
“Stopped in after work to get a new sim card, and was helped instantly by a friendly staff member named Ceasar...took 5 minutes and was on my way!!! Another great experience at this location !!! Will recommend to family & friends.”
“Great experience. Very helpful staff. Highly recommend this particular location. My sales mobile expert was Noor Qazi . Very knowledgeable and took his time to explain plan and all benefits. Great job!!”
“Waited 20 minutes just to be told to call a number. No effort of providing information aside from just the phone number. Ozzie literally said he doesn't know anything. Complete waste of company resources to have a brick and mortar store if its sole purpose is to just call a number.”
“Very cooperative staff. Very professional and helpful to everyone. Very quick and fast service. I am using t mobile last 15 years first time I had a good experience.”
“Had a cable box go bad - apparently during overnight firmware update - so I went in to swap it out. They scanned it, confirmed our address and I was out the door in less than three minutes!”
“Usually don't post but after visiting the store and reading the comments I had to. Latest comments was from a person that said they used to be T-Mobile employees and their friend works at a T-Mobile, complained about not buying anything and store not selling phone, meanwhile they have a friend that sent them to this store. Why didn't their friend help them? Probably because of the same reason they are complaining about. The other negative review was because the store was following policy, and asked for valid ID.Yet they go to different stores that doesn't follow policy and they are ok with it? These people are ridiculous. Store employees are awesome! If you are not planning on buying anything or get annoyed because employees are trying to do their job, just shop online, easy as that.”
“Would like to Thank Eric (sale associate) for having amazing customer service. I had a billing issue that I was not able to resolve myself over the phone. I came in person so someone can help me. Eric was very kind, patient and listened to my problem. He called T-Mobile dept and assisted in taking care of the issue. Problem resolved. Thank you again!”
“I love coming to this Verizon location, because they have two very nice and knowledgeable guys - Kineta and Ahad. Also the are very posite and they are able to help me every time. Thank you, guys!”
“I had some phone issues with voicemail, text messages, so husband and I stopped in Arlington Hts Verizon store. O took care of us. Looked at the phone, did a few things, replaced the Sim card and like magic the phone was working again. Thank you, O, for your knowledge, help and for saving us from the aggravation of a phone that we could not fix. You were pleasant, quick and modest! A pleasure to meet!
Linda Cohen”
10:30AM - 8PM
668 S Rand Rd, Lake Zurich
Internet Service Providers
“Eric the business representative/ Dan the store manger were AWESOME!!! I was in tru store yesterday for about 8 hours trying to switch from Xfinity mobile back to Verizon, what a total disaster, 8 hours worth. NONE Of this was either one of thier faults, it was all Xfinity and how incompetent they are, NEVER go to Xfinity unless you want to be treated like total garbage!!
These guys stuck with the whole process, again 8 hours it took them to get the problem Xfinity created, almost 8 hours of being on the phone with support getting disconnected having to call back multiple times and to get disconnected again finally got everything resolved and transferred back to Verizon 8 hours later. The patience and professionalism these guys had were incredible I had lost my patience with the whole thing 1 hour into all this, again NEITHER ONE THESE GUYS FAULT.
I usually DO NOT leave reviews, but I do own an insurance agency and I know when it’s time to leave one and these guys need to be recognized for all the hard work and hours and hours they spent on this for me in between a very busy day they had this day, again I know i was there for a full work shift pretty much lol.
Shout out again to these guys at the LZ Verizon!!
Thanks guys!! Will be back in soon for a possible upgrade.”
“Andy Kraft was knowledgeable and nice and quick to answer all our questions and professional to boot. He fixed everything (hopefully) that the Kildeer location messed up with. To much to mention but do yourself a favor and do not step foot into the Kildeer IL location.
This location in Arlington Heights was night and day better. Been with Comcast since 1989 (36 years) and had my share of complete nightmares with this company but Andy I believe might have just changed that ! Thx Andy for being so cool !”
“Glenn and were attentive and thorough. He spent a great deal of time to work out the issue with a new phone that I regrettably bought from an authorized dealer (instead of a corporate store). Answered all of my questions and displayed patience, professionalism, - all the things you want from a team member.
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“I walked in, spoke to Erwin and he was amazing! he told me everything I need to know about what I was getting and every promotion I needed to know for the current time, the guy is a chad.
Please, give this man something for his hard work because he earns it with his vibe! I'm hard at hearing and he was not even phased like other people when they work this type of job, Erwin is the only Xfinity pro I'm willing to talk to.
This Review is based on my visit 09-03-25 in the afternoon 5:11pm CTZ.”