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“Erick and the whole team are truly amazing! Everyone is incredibly responsive and supportive, the best service we’ve ever received. They took time to explain everything in detail, offered us the best deals, and walked us through the entire process step by step. Erick is exceptionally professional and highly experienced in his field. Thank you so much for all your help and support. T-Mobile customer service at its best, highly recommend!”
“I quick shout out to this location, specifically Spencer, for going above and beyond! I had a serious issue with my son's phone and he was so patient, friendly and helpful. Thank you so much!!”
“Yassar at this location was EXTREMELY helpful. He was so kind and patient. He made the upgrade to my daughter's phone quick, easy and seamless. It was such a good experience that I went out of my way to come back for my own phone and my sons to work with him again. He was not in the store that day, but it was still a good experience. Yassar was calm even when the store got very busy and he was the only person there, he was incredibly knowledgeable and most importantly he got me out of there fast. Let's be honest, no one loves spending their afternoon in a phone store. Thanks Yassar!”
“I want to express special thanks to Alison for taking her time resolving my phone problems and educating me with phone operations as well. Appreciate for work that get done well.”
“Stopped in this location on a Sunday morning with a billing issue, Ricky and his manager Michelle worked through the details together to give us answers and a solution within an hour. Excellent service.”
“I had to move my dish from a flower bed to my patio (my landlord is being a j**** Lamont our installer was just wonderful and very understanding. He moved the dish so we had the best available signal. I would recommend USA Wireless Satellite TV, and Lamont for any future needs.”
“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”
“Waited 20 minutes just to be told to call a number. No effort of providing information aside from just the phone number. Ozzie literally said he doesn't know anything. Complete waste of company resources to have a brick and mortar store if its sole purpose is to just call a number.”
“Had a wonderful experience at this location. ULISES went above and beyond to make my transition to T MOBILE easy and enjoyable. Great service, great deal, great people. Highly recommend!”
“Went to the store for email problems, received so much quality information about why my phone wasn’t working properly. Upgraded my phone and solved all my problems! Love this team!”
“Had a cable box go bad - apparently during overnight firmware update - so I went in to swap it out. They scanned it, confirmed our address and I was out the door in less than three minutes!”
“Aaron was a good sales rep. In Northbrook He went beyond commands. He should get at least five stars. He’s the best person we’ve come in contact with. Thanks. Version”
“I have been to this location in several occasions over the years. In years past, the service was horrid. Not anymore.
The last few times I have been in here, I was greeted right away and treated with the utmost care. I have never felt pressured and they have gone above and beyond to make sure I get the best deal, or in today's case, accept my return without hassle.
Thank you for your help today, Alex!
A+”
“Glenn and were attentive and thorough. He spent a great deal of time to work out the issue with a new phone that I regrettably bought from an authorized dealer (instead of a corporate store). Answered all of my questions and displayed patience, professionalism, - all the things you want from a team member.
??”
“I was at this Xfinity store on August 15th at 2:00 p.m. to return equipment and was helped immediately. Fantastic service. A very positive experience. I have made appointments and visited this store 3 times. Each time I was helped immediately. If you take the time to make an appointment you will get service when you arrive. Everyone there is very friendly and willing to do whatever they can to help you.”
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“It’s good when you can sit down with someone and they genuinely want to help and Sebastian did just that and answered my son questions when he called to follow up on my order because I’m on his plan. Thank you for getting me set up.”