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“Erick and the whole team are truly amazing! Everyone is incredibly responsive and supportive, the best service we’ve ever received. They took time to explain everything in detail, offered us the best deals, and walked us through the entire process step by step. Erick is exceptionally professional and highly experienced in his field. Thank you so much for all your help and support. T-Mobile customer service at its best, highly recommend!”
“The store is amazing. Very helpful in setting up and explaining software of the new Apple devices. Randall is the assistant manager and Nick is the store manager. Both were amazing and knowledgeable in servicing me. I highly recommend coming to this Verizon store in Highland Park. I purchased 2 new phones the I7. Idles take a little time to get use to but it will pay off in years to come.”
“I quick shout out to this location, specifically Spencer, for going above and beyond! I had a serious issue with my son's phone and he was so patient, friendly and helpful. Thank you so much!!”
“This T-Mobile has the best service! The person that helped me was John and he’s very helpful! Thank you John! Much appreciated! I got this beautiful outdoor blanket for my Tuesday freebie!”
“My building has used USA Wireless before DirecTV and now ... The Owner and admin ie. Warren/ Steve /Keith /Ryan are patient and extremely customer centered. I needed an update and John was my technician who is very comfortable with resolving connections and repair and with a pleasant personality.
Congratulations on this long term company at 400 N. LaSalle!”
“Let me just say I’m not a person that usually leaves reviews, but I had to take the time to compliment the above and beyond service that a rep called Ronaldo B. Aka Rony provided me with. Man this rep helped me so much with all the issues I had as a new customer with TMobile. I had previously gone to get 3 new phones at this other location in Waukegan, the one located in front of target. Let me tell you they lied to me all around and screwed me over with everything. So decided to go to different location @ Fountain square in Waukegan IL, and Rony on the other hand took the time to assist me with all my issues and fixing everything that the other location had screwed up bad. Don’t have the words to express how thankful I am Rony. When I went back second time I could already see how many people waited patiently just to get helped by him. I’m sure everyone else at this location is just as great! Keep up the good and hard work guys. I really hope T-mobile is treating you guys well..”
“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”
“Went in to trade in phones with my family. We ran into some issues as everyone couldn’t be here all together. Alex & Mike were super helpful in onboarding us with new phones & trying to troubleshoot some authorization issues we ran into. Overall everyone was very knowledgeable & attentive!”
“Had a wonderful experience at this location. ULISES went above and beyond to make my transition to T MOBILE easy and enjoyable. Great service, great deal, great people. Highly recommend!”
“Went to the store for email problems, received so much quality information about why my phone wasn’t working properly. Upgraded my phone and solved all my problems! Love this team!”
“For 4 years I have been an extremely satisfied customer! They notify me when they’re updating their services, help replace outdated devices for free, and each year when I need to renew my subscription, they do everything to give me a better monthly deal! And I never have to ask!”
“My 90 year dad was having an issue with his iPhone. We went to Best Buy and were told that we needed an appointment and it would be 3 hours. We decided to go to Verizon. They took a look at it immediately and fixed it on the spot and didn't change a dime. Thank you!”
“Specifically leaving this review because of Alex who helped me upgrade my phone and plan today. I had a terrible clown fiesta of an experience with a third party Verizon retailer in Kenosha. Hours of my time wasted later, I came into this Verizon location and he fixed everything very quickly, in the least painful way possible. A super competent, delightful customer service human - give that man a raise.”
“I just had an excellent experience at this Verizon store.Their names are Sam and Steven . Excellent customer service and very knowledgeable. Very soft spoken and polite. Thanks very much guys for great service.”
“These stores are great. I hate trying to call and fix something with Xfinity. No humans ever answer the phone. Calling is no help at all. Going to the store, I may wait a bit, it is comfortable and bright and cleam.The people are really helpful and friendly. Thank you for the stores and humans.”
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“It’s good when you can sit down with someone and they genuinely want to help and Sebastian did just that and answered my son questions when he called to follow up on my order because I’m on his plan. Thank you for getting me set up.”