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“Michael made this one of the best customer experiences ever. Normally this process is arduous at best and a series of upsells that is all about increasing revenue and not helping the actual customer. This was not the case here.— Michael was all about the service and set up and customer needs. I was seriously considering leaving Verizon after 25 years because of the lack of attentiveness, lackluster customer service and increasing bills. The experience today gave me renewed hope that truly caring customer service isn’t dead just yet.”
“Had a very good experience working with John, he was very helpful in setting up new lines and new iphones for us. He’s very knowledgable about the available tmobile plans and answered all questions we had. He even went out of the way to inform us about trade in phone promotion ending so we could get there in time to avail the promotion..”
“Jonathan did an excellent job with walking me through all my options regarding my issue with my current phone. He was highly knowledgeable while providing direct insights into my current phone problems. I was able to get a new phone, and he was pitoval in getting me up to speed with my new phone. I highy laud his performance and taking care of my phone issues. It took a lot of stress off my life. Jonathan displays an excellent, outstanding review. Who takes great pride in his performance & work!
I am grateful for his direction.”
“Last minute transaction for a new line for my kid. Did not the woman's name, visited 5:30pm on a Sunday. Was likely one of her last customers. She was thorough with what I wanted accomplished. Great store every time I've visited.”
“I walked in today with great service by young gentlemen named Romeo he definitely broke it down step by step on the service I wanted . Very professional and well spoken . Very recommended location”
“My building has used USA Wireless before DirecTV and now ... The Owner and admin ie. Warren/ Steve /Keith /Ryan are patient and extremely customer centered. I needed an update and John was my technician who is very comfortable with resolving connections and repair and with a pleasant personality.
Congratulations on this long term company at 400 N. LaSalle!”
“I highly recommend Vernon Hills T-Mobile. I could not get my google assistant to work. Something I've never had a problem doing. I came in frustrated and was helped by a young lady named Jennifer. The problem stumped her at first as well. But she diligently and patiently went through all the troubling shooting steps and then some to help me. I am a combat Veteran and try to stay away from stress. The ability to use the assistant when i'm driving and concentrate on the road is very important to me. The assistant helps me and relieves alot of driving stress. Thank you Jennifer, for your patience, your experience, and your great personality.
Semper Fi
Vail Smith
USMC”
“The team went out of their way to provide excellent service in a timely manner and this is the TMobile store to go to in this area.Both the service rep and even the store manager who went way above and beyond.”
“Went to the store for email problems, received so much quality information about why my phone wasn’t working properly. Upgraded my phone and solved all my problems! Love this team!”
“We were in the Gurnee store @ 6557 Grand Ave on 5/25/2026. Samantha helped us with an email issue we both had on our phones. She was kind and patient and corrected our issue quickly. Now that’s good customer eat service.
2 seniors who struggle sometimes with technology”
“For 4 years I have been an extremely satisfied customer! They notify me when they’re updating their services, help replace outdated devices for free, and each year when I need to renew my subscription, they do everything to give me a better monthly deal! And I never have to ask!”
“Man I was going thru it yesterday with my phone and my boy Oscar Galeas was real cool and able to help me sign up to a new plan and a brand new phone with no hassle at all. Much appreciated!”
“Alex Ortiz was so helpful with my elderly mother in law who needed help transferring her 11 year old phone to a 3 year old phone. She had trouble hearing and he had wonderful kindness and patience. Excellent customer service!”
“The best! Great experience! The staff was friendly, helpful, and explained all the phone and plan deals clearly. They helped me and my wife find the best option for my needs. Highly recommended is Alice for great service and great deals!”
“Made an appointment for 4pm and was helped right on time. The staff member helping me was Tiff. Explained my 10 year old cable box might have died on me as the TV and DVD player still respond, but the TV isn’t receiving the cable connection. Cords also appear to not be chewed or damaged anywhere that I can see. Tiff gave me a spare coaxial cable and power adapter cable in my bag along with the new box and remote, just in case. Got home and hooked all the old cords to the new box. Nothing. Started to feel defeated, gonna have to try for a technician to visit on Monday. Came back later in the evening, decided to switch out the new cords since why not? Since the old coaxial cord is hard screwed into its place near the wall and harder to reach, I thought I’d try switching out the power adapter with the new one. THERE IT IS! then it was just setting up the new remote! Easy! Had Tiff not given me those cords my mother still would not have TV. She was so happy she cried tonight. This is for Tiff/Tiffany, Thank you so much!!”
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“Was amazing service! Christian answered all our questions,addressed all our concerns. I did feel rushed even when other customers were waiting. This is our Go to store when we need Verizon services. Thank you!!!!”