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“Such a wonderful experience! George Hernandez is the best representative I’ve ever met. He was professional, friendly, and extremely helpful from start to finish. He made everything simple and stress-free, answering all my questions with patience and clarity.”
“Walked in the store to replace a zagg screen protector and couldn’t have been more pleased!! The gentleman, Paul was professional and courteous and quickly serviced the phone while I waited, less than 10 minutes. Thank you for the excellent customer service! ?”
“Ashley helped me with my phone the other day. she was friendly, kind, and made the experience very pleasant. the staff at this location also seemed more welcoming and professional compared to other AT&T stores I've visited.”
“I hate dealing with phones, but Joey made the experience smoothe and was tremendously helpful. I ended up coming back to him after a year because I remembered how he went out of his way to pick up a Gizmo watch from another store for my son. This time, he again went out of his way to try to deal with customer service for us so we could save money. I can honestly say I will never go anywhere else.”
“This young man Mason AT AT&T WAS AMAZING THE WAY HE TREATED EVERY CUSTOMER THAT WALKED IN THAT STORE. THEN ON TOP OF THAT HE WAS VERY GOOD AT FIXING THE PROBLEM I CAME IN WITH.Mason was great at explaining At@t direct tv service we switched from Comcast”
“Another Verizon store is much closer to me than this location, but the difference in customer service is definitely worth the drive. I really appreciated the thorough explanation of my bill and eligible discounts and promotions that I received. Jason and other store staff were courteous, friendly, and accommodating. I initially thought to buy the new phone outright although decided to purchase it over a three-year service commitment and not go directly to the manufacturer because doing it that way felt right based on how I was treated at this Verizon store (in Long Grove).”
10AM - 6PM
1825 Tower Dr, Glenview
Mobile Phones
“I recently stopped by Verizon and Nevaeh made the whole visit so smooth. She greeted me with a smile and actually listened to what I needed instead of just trying to sell me something. She explained the plans clearly and helped me pick the best option for my budget. The whole process was quick, stress-free, and honestly way easier than I expected. Nevaeh’s customer service was top tier—I’d definitely recommend asking for her!”
“Megan was absolutely fantastic. She was a multitasking master—helping us get three new phones activated while calmly assisting a steady stream of other customers with questions, payments, and issues. Through it all, she stayed professional, composed, and courteous to everyone. It’s rare to see someone handle that kind of pressure with such skill and grace. Excellent customer service from start to finish—thank you, Megan!”
“friendly and fast customer service. Definitely recommend this location
Back after 2 years and once again they helped me upgrade my phone super fast.. Meghan was great thanks”
“Just had my iPhone screen replaced everybody was extremely nice, super fast service with a year warranty I got a Great deal and I also got free headphones a case and charging cord. I would recommend this place to everybody”
“This AT&T is amazing! They always have workers that are so helpful! Sofia and Amy are very knowledgeable and helpful every Time I come into the store!! 5 Stars Always!!!”
“I dropped my old phone in the pool the night before and the following morning to be able to work I had to access the Authenticator but with out my phone it was impossible. I went into your store right when it opened and Erick was available and help me pick a new phone as my old was no good anymore. Erick explained all the options I had, promotion and discounts and it made it easy to pick my new phone. Thank you Erick, you are amazing.”
9AM - 9PM
3046 IL-60, Mundelein
Mobile Phones
“Came into the store with an issue with my bill from another location that was giving me the run around. After 2 months after trying to solve it, I came in and Rey helped me out with all my questions and helped me find the best solution!”
“It’s good when you can sit down with someone and they genuinely want to help and Sebastian did just that and answered my son questions when he called to follow up on my order because I’m on his plan. Thank you for getting me set up.”
“Excellent Service at Metro by T-Mobile!
We had a great experience at Metro. Safi was fantastic — he knew exactly what we needed and is truly an expert in his field. He helped my family get the best plans and accessories with outstanding customer service throughout. The store is clean, modern, and well-organized, making it a great place to shop for phones and plans.
Highly recommended for anyone looking for expert guidance and a smooth, friendly experience!”
10AM - 7PM
5 Waukegan Rd, Glenview
Mobile Phones
“Brandon provided the best service I’ve ever had at AT&T. I came in right before closing, but he still took the time to help me and made sure everything was working.”
“Great, friendly and prompt service. Most importantly offering honest pricing. I'll go back if need to and highly recommend their services.
Visited on Nov 3rd '25”
“We husband and wife are senior citizens, this was our lucky day that Michael was our sales and service representative at AT&T store on Milwaukee avenue .
Mike helped us buying appropriate cell phone, he got us new phone numbers on our requests also he loaded all the necessary software, he educated us a lot about product and techniques.
He went extra miles in order help us getting us completely satisfied.
He is extremely knowledgeable and multitasker.
Thanks Michael.”
“Thank you to Brian at this store for expertly navigating me on the path of a new phone. He was patient, kind and resourceful. The other gentleman in the store was also very kind and helpful.”
“I want to recommend this AT&T store. When we had an issue, the manager stepped up and resolved it. In these times of poor customer service, he was a beacon of honesty.
Thanks Amen!”
“Erick and the whole team are truly amazing! Everyone is incredibly responsive and supportive, the best service we’ve ever received. They took time to explain everything in detail, offered us the best deals, and walked us through the entire process step by step. Erick is exceptionally professional and highly experienced in his field. Thank you so much for all your help and support. T-Mobile customer service at its best, highly recommend!”
10AM - 7PM
1 W Rand Rd, Mt Prospect
Mobile Phones
“Arsen is a true professional in his field. He helped us purchase a new phone and explained everything clearly and in detail, making the whole process very easy and stress-free. He is knowledgeable, patient, and provides excellent customer service. Highly recommend coming to him for professional advice and assistance!”
“My experience with Jorge at AT&T in Nile’s was the best customer service I ever had at any other AT&T store. He was super respectable, super professional & definately super knowlegible about every issue I had with my phone.Jorge was awesome & amazing!!! Thank u Jorge for your perfect outstanding 5 star service!!!⭐️⭐️⭐️⭐️⭐️”
“The store is amazing. Very helpful in setting up and explaining software of the new Apple devices. Randall is the assistant manager and Nick is the store manager. Both were amazing and knowledgeable in servicing me. I highly recommend coming to this Verizon store in Highland Park. I purchased 2 new phones the I7. Idles take a little time to get use to but it will pay off in years to come.”
“Michaela was superb! She did a great job managing expectations of multiple customers at once, and staying cool with many technical setbacks. We are so appreciate of how quickly she helped us when it was our turn and how simple she made the process.”
“I came in with an appointment made online and was helped promptly, with the man completing my repair within 30 minutes. I could not be more pleased and heartily recommend your services!”
“Did not get names unfortunately but the team of ladies who helped me and my mom was wonderful! Basically cut our bill in half and went above and beyond setting me up on a new phone. I wish I knew more people in the area to recommend them to!”
“This is the best Verizon location in the area! I am truly impressed with the quality of service provided by the staff here. My experience of switching from another carrier to Verizon was quick and seamless; I left the store with a smile on my face.
Thank you to Izabella and Natalie for providing outstanding service and answering all my questions. Highly recommend this location if you're looking for quality service”
“I quick shout out to this location, specifically Spencer, for going above and beyond! I had a serious issue with my son's phone and he was so patient, friendly and helpful. Thank you so much!!”
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“I really enjoyed my experience at this AT&T location. Delcy’s customer service was spectacular. She was very knowledgeable about all of the phones, accessories, and service plans. She was also incredibly patient in answering my questions. She is an asset to this store and I highly recommend working with her. She cares about her clients and it shows!”