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“Excellent customer service. Went in there to see if the had a specific retaining clip. Sure enough they delivered,they had it. Just wanted to thank Charlie and Darin. Will definitely return for future purchases. You just don’t find customer service like this anymore. Thanks again, Steven”
“The workers were kind and willing to walk me directly to the items that I needed. I really appreciate this because I am a senior living with disabilities and it is too painful wandering around looking to find what I need. Thank you 😊”
“I’ve been going here for over 40 years, from when it was a single building, all the way up to the current layout.
They have always been the go to place for those simple things, to those unusual fasteners and Pushmatic breakers. The running joke was, if Len’s didn’t have it, you didn’t need it. Well, with the invention of the internet and stuff, it’s a little less true, but still great for product.
The staff is knowledgeable, friendly, always great with their service department, I love their propane refill service.”
“David at Ace Hardware is an absolute lifesaver! I was on a mission to find a very specific screw, and honestly, I was starting to lose hope. David didn't just point me in a direction; he walked me over, listened carefully to what I needed, and somehow knew *exactly* which obscure screw it was. David’s knowledge and patience were incredible. Ace Hardware is lucky to have him!”
“My AC was leaking and had Antonio come resolve the issue. He was prompt and respectful. Fully explained what happened and how to prevent it in the future. As anyone knows it’s difficult to someone you can always rely on but AnyTemp has been my go to for HVAC related issues since recently installing a new furnace for me. All their employees are knowledgeable and take their time to explain what’s going on which is greatly appreciated. Fantastic work and value.”
“Ace is the place and this particular store is one of my go to spots for hardware and keys. I also bought my last Toro mower here. The only downside is when I had the mower serviced, there was not very good communication about how things were going. This might have been due to the place they send the mowers out to, but the manager recently told me she would personally get back to me and didn’t.”
“Joanna, took care of us solved our problem and blessed us with a RED BUCKET ?
#lberateREDbucket #floorprotection #swifty #ikeafurnaturetools #thatwasme”
“Nice store. I needed gardening gloves and landscaping waste bags. They were very conveniently placed near the cashier. The gardening glove selection is limited, but I was able to find a pair that fit my hands, and contained a protective leather tip for the index finger. Great for digging around river rocks.
It’s a small store and the selection of product varieties is highly curated. But it’s my first stop to purchase items for my home’s hardware needs.”
“As one of the only hardware stores in central extreme central western DuPage it's a godsend when the nearest big box stores are 1/2 hour away. Hillman selection could be better but staff are friendly and knowledgeable.”
“Clarendon Hills Hardware is truly an old school store, not only they carry a tremendous amount of household required items, all of them are ready to help!! I have always found what I needed there and left with a tremendous sense of warmth and caring!”
“We’ve been a loyal customer of this store for years, relying on them for parts and units. The staff is always ready to assist us whenever we need it, and they’re incredibly kind and helpful, especially Elaine. She’s been instrumental in helping me through several challenging situations, and I’m incredibly grateful for her support. We’ve never had any trouble sourcing parts from them, and they always provide us with what we need.”
“This is a newer location, and have always found the items in stock that I’m looking for. I’ve never had to wait in line to check out except once. The store is also kept super duper clean!”
“I took in a part to repair a frost proof faucet. The individual who assisted me couldn’t have been more helpful. He provided the necessary parts, assembled them so all I needed was to reinsert the part back into the sleeve and tighten. I was provided exceptional service and encourage anyone needing plumbing supplies to shop here.”
“Our interior design firm works closely with Studio 41 on all of our projects, and Arlene is truly exceptional. Over the years, I’ve worked with many companies and sales associates, and she is by far the best in the business. Arlene is knowledgeable, approachable, and consistently responsive. Qualities that make every project run smoothly. Thank you, Studio 41, and thank you, Arlene, for your outstanding service.”
“5 star customer service given by Andrew. Without even being asked he offered to load up my carpet cleaner and did it was a smile. Beyond happy with this, highly recommend this location. Give that kid a raise!!!”
“Sales associate knew exactly what I needed from the description I game them. Everyone was helpful and kind. Would shop there again any time I need a quick trip in and out. I don't have to wander around the big box stores!”
“Tom C was exteremly helpful & knowledgeable! He was able to answer all of our questions & even gave us some extra knowledge for the future ! Thank you Tom, great service here at Lemont Ace!”
“I had such an exceptional experience at this Home Depot location that I felt compelled to share it.
After visiting multiple stores trying to find a plant that matched the aesthetic I needed for my office, I kept running into limitations and was honestly feeling discouraged. When I arrived at this location, I was greeted by Aidan, who immediately stood out for his kindness and willingness to help. He took the time to really listen to what I was trying to accomplish and genuinely cared about finding a solution.
Shortly after, the manager, Shi, stepped in — and together, they went above and beyond to make something work for me. What impressed me the most was not just that they helped, but how they helped: with positivity, creativity, and a true customer-first attitude that I hadn’t experienced at other locations.
Aidan personally assisted me every step of the way, and both him and Shi made me feel like my request truly mattered. Even when I had to come back with a small issue afterward, Shi handled it with the same level of professionalism and kindness, immediately resolving it without hesitation.
It’s rare to come across people who genuinely care about customer experience the way they do. Their attitude, patience, and willingness to go the extra mile made a lasting impression on me.
Thank you, Aidan and Shi — you turned what had been a frustrating search into such a positive and memorable experience. I truly appreciate you both.”
“Did a fantastic job tuning up and repairing my mower and chainsaw, very competitive pricing. I also bought a Stihl leaf blower I’m very happy with. Scott is a very nice and knowledgeable man.”
“I was really impressed with the young worker who helped me. Super patient, friendly, and professional. It’s nice to see someone that young take their job seriously and care about customers.”
“We’ve been ACE customers for sometime but today we feel we must say a loud “Thank you!” to two gentleman assistants at this store for a very special reason. Around midday today, I arrived at the store in search of some high temperature wire, nuts and tape to fix our water heater. Since our English is exactly perfect, we failed to get the right wire. Before we realized it, the assistants asked us more questions and found out that we needed wires that can stand really high temperatures which were not available at this store but should be at an auto parts shop such as AutoZone where we got what we really wanted. The two extremely friendly and attentive and helpful assistants essentially went out of their way to help us avoid what could become a hazard at our home. No words can express our gratitude to these two gentlemen who work at ACE for their helpfulness and care for customers. We will definitely shop more at ACE because of them.
Eric & Lucy”
“My experience at Menards was wonderful. Very kind and willing to help employees. The atmosphere was extraordinary. The ambiance set the move. Very clean store. Fast service. Keep up the great work guys. I will be back.”
“I had tempered glass replaced for a storm door at Carlson Glass and want to specifically commend Danny for his professionalism and accountability. As a newer hire, he was courteous, transparent, and genuinely focused on helping resolve the situation from start to finish.
The turnaround was quick, which was especially important given the cold weather and the fact that this repair was for my elderly neighbor, who was very thankful for the prompt service.
Danny handled everything with integrity and care, and his approach made a real difference in the overall experience.”
“Looking for a sled for my son. Naperville ACE had just what I was looking for. 4 registers open this afternoon. No wait. Friendly staff. ACE consistently does a fine job with signage and the higher cieling in this store made it a breeze to find exactly what I was looking for.”
“Ebel's has been a staple hardware store in South Elmhurst for decades. Some things may be priced higher than your big warehouse type stores, but what I prefer about Ebel's is there is always an employee easy to find that will assist or direct you to your needs. This is a huge time saving bonus that I appreciate and will likely always pick them over the big warehouse businesses I like to avoid.”
“We had a single car detached garage that was original to the house, probably 60 years old at that point. The foundation had cracked in a couple places and water would pool inside every time it rained. We tried sealing the cracks but it kept getting worse. Eventually realized we needed to just tear it down and start fresh with something bigger. DuPage came out and looked at what we had, then walked us through a couple different size options for a new build. We went with a two car since we had the lot space for it. They handled the demolition of the old one, poured a new slab, and built the whole thing up from there. The drainage around the new foundation is way better and we haven't had any water issues since it went up. They also offer financing which helped us spread out the cost without having to wait another year to save up. The new garage is solid, dry, and big enough that we actually have room for storage along the side walls now.
Highly recommend!!!”
“Really helpful employees. I called ahead and someone answered the phone on the 2nd ring! Felix was able to answer my question. I went to the store and was greeted by the cashier and helped right away. Ace is the place!!”
“I have a snowblower that has not been used in years...brought it to the Toro dealer and was told it would be 5-7 weeks to have it serviced....I brought it to Russo's yesterday and was told it would be a week or 1 1/2 weeks but they would try and get to it sooner. Today (next day) I got a call that is was ready....super nice people and GREAT service”
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“I recently buy a new cmc 90 hd and have few issues with machine couple time Ronny in service been helping me with the issues and answers all my cuestions about it. He had really knowledgeable about this equipment. I really appreciate the help. Thanks Ronny”