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“This store is great! I was there last night for a new phone. Mike helped me through the entire process. He was kind and knowledgeable without being salesy. I am so appreciative- thank you!”
“Emaile, your representative “went the extra mile” in taking care of my issue.
I thought that I had damaged my screen on my iPhone16. Emaile determined that all that I damaged was my screen saver. Upon replacing my screen saver she was not pleased with how the new screen saver was fitting. She proceeded to replace the newly installed screen saver with the Liquid Glass option! I really appreciated her professionalism.
Verizon can be very proud to have an employee of Emaile’s character and quality of service to all your clientele. Please pass along my appreciation to Emaile again!
Best Regards,
Bruce W. Weeks”
“I was sent information that an upgrade was available to my current Verizon phone. I went to the store to see the new phome. I decided to upgrade, all charges were clearly explained. The phone color I wanted had to be ordered but only took a couple of days. When the phone came in, the purchase was as discussed previously, and Alec the sales associate transferred my data and Apps from my old phone to my new phone. The phone upgrade process went as advertised, I would recommend using this location for Verizon phone purchases.”
“Jeremy was busy with another customer but took the time and in between helping the other customer he took care of me very pleasant very thorough. Very efficient great service.”
“Brenden-thank you so much for your patience and kindness when you were setting up my new iPhone along with my moms. I know was hangry, but you handled the situation so well. Thank you so much!!!!!!”
“Johann is an absolute sweetheart. After visiting another location where I was basically given a website to visit and handle it myself, Johann helped me step by step with my issue. Everyone at that location is very nice. I see a lot of great reviews for this location and I can see why. Maximum stars! Give these guys a raise?”
“Huge thank you to Brandon at Boost Mobile for making my phone upgrade so easy! He activated my new Samsung Galaxy, transferred all my data, and was friendly and patient throughout. Truly above-and-beyond service! Excellent customer service!”
“My name is Mr. Duran, I am really happy with the service I got in West Chicago. I have 20 years service with boost. Very great service. Come to 119 w Roosevelt rd.”
“LLT was an outstanding partner in helping PRS bring our new website to life. From the beginning, they were incredibly easy to work with and provided clear communication around timelines, milestones, and deliverables that kept the project organized and moving efficiently.
Their initial whiteboard session was especially valuable not only in shaping the website strategy, but in demonstrating their commitment to truly understanding the PRS business, our services, and our goals. It never felt like a generic web development engagement; LLT took ownership of delivering a solution tailored to our organization.
Their responsiveness throughout the project was exceptional. Whenever questions arose or support was needed, their team made themselves readily available and quick to respond. They also did an excellent job keeping us accountable to the project timeline, which ultimately resulted in the website being delivered ahead of schedule.
The website editing application they provided was also a major benefit, making updates intuitive and easy for our team to manage.
Overall, LLT exceeded expectations with their professionalism, responsiveness, and ability to execute. We would highly recommend them to any organization looking for a capable and collaborative digital partner.”
“Great service all around! Switched my mobile service as well and everything has been great! I’ll be coming into this store any time I have a question or need to lower my bill!”
“Make sure to avoid the galaxy home phone promo. Sales team tends to forget to mention residual monthly payment for that “free phone”. If you don’t catch it on your bill within 14 days you’re stuck, can’t return the phone.”
“Stopped by the T-Mobile store today to check why my rebate was denied, and Abigail E. went above and beyond to get us headed in the right direction to get it resolved. Thanks, Abigail, you rock!”
“Adrian, took good care of me. Very professional and upbeat personality. Answered all my questions over the phone and assist me upon arriving at the store. Thanks Adrian! ?”
“If you want to switch carriers without waiting for hours T-Mobile is the best because of people like Joseph who listen to your needs and offer you the best plan for you and your family!”
“BTI Communications Group was phenomenal to work with on our new corporate (Cook Media) distribution warehouse in Elgin. David and Adam are true experts in their field—they not only installed our access control, interior - exterior cameras, and intercom systems with speed and professionalism, but also problem-solved many of our security questions to make the system as efficient as possible. Even when challenges came up, they responded quickly and kept operations moving. They also returned to train our staff, so we felt fully confident with the new system. It was truly a pleasure working with BTI Communications Group, and I highly recommend them to anyone needing top-quality security solutions and outstanding service.”
“Great location and great service. Was particularly impressed with Daisy. She was a very knowledgeable sales associate with a warm inviting energy and tons of patients. Highly recommend to ask for her when going to this store. 10/10 service on her part.”
“I had a wonderful experience at Verizon! With Ethan! I went to Verizon in Bolingbrook looking to purchase a iPhone! Let me just say he can sell water to a whale lol! No but seriously he is so awesome! He's very patient! Answer all questions making sure you understand! Thank you Ethan! For being such an amazing/ excellent sales person!”
“Steven went above and beyond with his helpful and kind service. He was friendly, professional, and made the whole process easy and stress-free.
T-Mobile is lucky to have him!”
“I would like to express my gratitude for your assistance transferring from my previous carrier to T-Mobile. Your expertise and knowledge were invaluable in guiding me through the process.
Thank you again for your support Khoshal!”
“I'm getting my next phone service through T-Mobile. Several reasons why people should, but we should never allow one company to get so big that they act adversely to the people.”
“Sabine Joseph is a freaking wizard!! No one else, even at the Apple Store, was able to wipe a phone and Sabine was able to! Very patient and explained everything! She needs to win the T-Mobile associate of the year award!! Thanks Sabine!”
“I have visited this location many times for help configuring internet boxes and troubleshooting AND my cell phone. I have worked with 4 different team members so far, and every single one has been patient, knowledgable, and never left my issues unresolved. I highly recommend this team!”
“I had some bad experiences in the past, but Milly completely changed that at T-Mobile. She went above and beyond my expectations. From the moment I walked in, she was professional, patient, and genuinely cared about helping me. She took the time to explain everything clearly and made sure I felt confident with my decisions. I left extremely satisfied with her service. If you want outstanding customer care, ask for Milly!!!!”
“Helped solve the problem. Due to the actions of fraudsters, a large debt arose. The specialist solved the problem and wrote off part of the debt. Thank you very much, it is a pleasure to work with such staff.”
“Although the wait times can be long, once you get help they are awesome. (That's why the wait times are long - they take their time with ypu)
Special shout out to BIANKA, who helped my mom with her phone even though she wasn't a T-Mobile customer yet. When I went back with my mom to add her to my account, Bianca was a tech genius getting into my mom's at&t account to transfer the phone number, even though we had no idea of her password. Thank you, Bianka, for making a potentially frustrating experience as smooth as possible!!”
10:00 AM - 8:00 PM
383 W Army Trail Rd Ste 600, Bloomingdale
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“The store manager is beyond helpful. Helped to lower my bill, while getting a brand new phone. She hooked me up with a case, screen protector etc. Def recommend if you’re ready to upgrade”
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“I had the best experience at Russell Verizon on Ogden.The sales associate was very fast and knowledgeable. I upgraded to a iphone 16 promax and got the best deal..Thanks again and will definitely be back for more stuff”