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“Always a smooth experience here. The employees are hardworking and professional. I’ve never had an issue with my packages or mail from this branch. Definitely my go-to post office in the area!”
“Postmaster Matthew and his team are very accommodating, happy to help and very pleasant. I came with my daughter’s wedding invitations twice today and Matthew said he’d help me both times! Great customer service!”
“Mr. Martin is the sweetest! First time mailing out a package. He was so patient and understanding. He explained the whole process! He went above and beyond! Thank you so much Mr. Martin!”
“Stopped by the Bartlett Post Office the other day. The two men that work here are always helpful and pleasant to talk to. I enjoy chatting with them (if it’s not busy). They are super friendly and very efficient! All of my mailings done at this post office have made to their destinations in a timely and secured fashion.
A special thanks and highlight to one of men who works here most times - alone. He is really good at keeping the line moving and valuing your time. Wonderful job, sir!!”
“Went here yesterday for passport services and came away pleasantly surprised. First off, the building itself is pretty cool—nice bonus. The staff were genuinely helpful from the start. They walked us through the documents, helped take the passport photo, and handled everything with a friendly, easygoing attitude.
The whole process was quick and smooth. She clearly explained what happens next and made sure we didn’t have any questions before we left. No confusion, no hassle.
I’ll be honest—I was a bit skeptical after reading some of the negative reviews, but that wasn’t my experience at all. Everything felt well-run and efficient. Would definitely recommend.”
“Lovely staff always. I accidentally dropped off a package in the 24hr drop box with the wrong label on it. Oh no! I came in when the post office opened to hopefully correct my error. The staff member (I forgot her name) was kind enough to go through all the packages to find mine. There were a lot... I had shipped four separate items, and she got them all for me. I found the one with the wrong label, and was able to put the correct label on it. Then shipped it off! This was totally my mistake. So I greatly appreciate all the help I received. Thank you!”
“I had a change of address and I had to open up a post office box Porsche was extremely helpful, friendly and knowledgeable. She really knows her stuff. She’s a really good USPS employee/team member. She should be commended on her service and given a big fat raise!!!”
“We had some issues with a mail forwarding request and the mail not actually forwarding to requested address. Shawn called me when she was notified of the issue we were experiencing and confirmed details first, then took the initiative to call the other city post office where the update was to take place to get this corrected immediately which she did. This was so incredibly helpful and I really appreciate Shawn's help on this. She could have had me call the post office myself but she handled it for me and apologized, saying we shouldn't have to experience this. Thank you again Shawn! Appreciate you!”
8:30AM - 2:30PM
440 W Colfax St, Palatine
Post Offices
“Octavia handles passport applications and she was amazing! I came to this specific location based on reviews about her. Great customer service, personable, and very friendly. If you are going to apply for a passport, I suggest making an appointment at this location. She will take great care of you. Thank you, Octavia!
You can complete your application online and print it out (this is the easier option). Otherwise, you can fill it out in person when you arrive.
Be sure to bring a valid ID or driver’s license, along with your birth certificate or a certified copy. They will need to send the birth certificate in with your passport application, but don’t worry, it will be returned to you.
Also, bring a credit or debit card to pay the passport and processing fees. If you plan to have your photo taken there, bring some cash as well, just in case they only accept cash for photos.
If you come prepared, the process should be quick and painless!”
“I went to apply for my daughter's passport. Sheri helped me; she's a very sweet and patient woman. She explains everything carefully and clearly. Thank you, Sheri.”
“This post office can get pretty busy, and there usually is only one person cashiering, and sometimes even doing passports on the side, but this is not the employees’ fault, its whoever does the scheduling, staffing, or hiring.
Anyways, Pat and Michael are always there to help with a smile even though they are usually a one-person team dealing with so much by themselves. Thank you both keep up the good work!”
“Rashmi helped me today after another women refused to help me during passport walk-in hours. Rashmi was very kind, patient and informative! I was In and out in under 25 minutes.”
“Maher was just amazing ! For the first time in my life, I was mailing a package to Puerto Rico… He has not only helped me with address and labels. Throughout the whole process he was super politely explained How the package is gonna get there safer! Just an amazing experience! Thank you again!”
“I came to this location first time but i was very happy with the experience. Ease of finding parking which is very close to the building. Lines were short at least when i was there. The person at the register greeted me and very pleasant to talk to. Very efficient with work and quick.”
“Jessica was FABULOUSLY helpful. I was worried about shipping a flute and she was so calm and quick to help me with a smile and patience explaining the different shipping options. If all postal workers were positive/cheerful/ready and helpful like her- so many people would find themselves walking out with a smile each time they went to USPS.? ???? 5 stars, because this is the best service I’ve ever received at any USPS.I don’t remember names easily, so I went back in to see her name tag as she helped someone else in line. I hope her boss knows what an asset she is to their facility- she had a warm welcome for everyone who passed through the door, as the sole front desk employee this Friday afternoon.THANK YOU TREMENDOUSLY JESSICA, for helping me get a package ? on its way to NJ. ?? I’m so delighted I went to this post office today! ?”
“If you are in Glen Ellyn and you are looking for a place to mail something to someone somewhere else, go here or go to the other one on 757 DuPage Bvld. in Glen Ellyn.”
“Isaiah who works there went well above and beyond to help me Track my package!! This shipment went from Boston to Colorado, then through their facility in Illinois, to New Jersey, back to Massachusetts where it belonged! I Spoke with many different people along the way, including the Vendor who sold me my package and it was Isaiah who followed up and called me numerous times to assist and update me the whole way through, until my package finally arrived! Bravo to Isaiah, he's the man! Exceptional customer service and well done sir! I truly appreciated your help!”
8:30AM - 1:30PM
108 W Schick Rd, Bloomingdale
Post Offices
“Service has been improved. After all, this is federal job, and has a lot of rules for employees to follow.
I am asking community to support local USPS office, and asking to understand why people are actually serious about their job. I am hoping that administration will see my review! Please return two blue mail collections bins . It was not good idea to remove those. Before Christmas letters were falling out from that only one box. It creates traffic jam ,and line of 2 to 3 cars by that drop off box.”
8:30AM - 2PM
2670 W Lake St, Hanover Park
Post Offices
8:30AM - 2PM
115 E Irving Park Rd, Streamwood
Post Offices
“I arrived at Streamwood United States Postal Service. I went to my mom's house and my mom said please mail my box and also my mail. If customers bring boxes the staff will weigh the package and ask customers is there any valuables inside the box. The staff will offer a receipt and on the receipt will show where the package is being delivered.”
“Went around lunchtime and I was the only customer in there. Super helpful at front desk. I haven't sent out a package in a bit and forgot to add a label (to/from). Luckily the lady at the front desk gave me a marker to fill it out and gave me options for sending. Paid and got out as fast as I could write. Thanks.”
“Andrea is really helpful and knowledgeable when it comes to shipping packages out.
She is also very organized
This is probably one of the best USPS offices you can go to. Usually there isn’t much of a line either. I would recommend this facility.”
“Went in today and Mary behind the counter was so pleasant and helpful. Some of the best customer service I have seen in a long time. She was very kind to an older gentleman as well in helping him to get his package all set.”
“Do your own experience.
Everybody was nice with me from the officer lady on the entrance to the lady's loading me. she was quick no more than 30 mn in dock.”
“I would go out of my way to come to the location because of Sheena! She’s so personable w/ exceptional customer service. She a gem, give her a raise.
—Khara”
8:30AM - 1:30PM
154 W Park Ave, Elmhurst
Post Offices
“I’ve had consistently great experiences at this post office, and it’s become my go-to location for both everyday mailing needs and more important services. We regularly drop off prepaid packages here, and the process is always quick, smooth, and hassle-free. The staff keeps things moving efficiently, so even when it’s busy, we’re usually in and out without any problems.
One of the standout experiences was renewing our passports here. The process was clearly explained, organized, and handled professionally from start to finish. The employees were knowledgeable and patient, making sure everything was completed correctly, which gave us a lot of confidence. Even better, we received our renewed passports much faster than expected, which was a pleasant surprise and really shows how well things are handled.
The overall atmosphere is welcoming and professional, and the team consistently provides helpful, friendly service. It’s nice to have a reliable post office where you know your packages and important documents are being handled with care. Whether you’re mailing something simple or handling more complex services like passports, this location makes the entire experience easy and stress-free. Highly recommended!”
“Go to lover level for delivery do not go on the ramp. Park on any available dock from 15-20 . Bring your bills inside and put safety vest on. They unloaded me in 10 minutes”
“Dropped off a labeled signature package here, didn't get a scan for a week. I suppose this could have been partly my mistake because I didn't ask for a receipt, but either way. I called the postmaster and the missing mail line, package tracking updated 2 days later.
Not too fast, and I did have to ask, but the postmaster was very kind on the phone, and my issue did end up getting resolved just a day after I spoke to her, and all things considered, pretty fast for government work.
4 stars. Would most likely use them again.”
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“I had the pleasure of working with Gale on a package of mine that was having issues being shipped from my post office. She followed up with me everyday on updates and eventually got it worked out to be delivered. She was so great to work with, almost would'nt mind if another package was delayed going to her location! haha. Thanks again Gale!”