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“This Menards location is the one I visit most often and I know I can always count on it for plants and garden supplies, seasonal decor, and a killer snack aisle! Just need to remember to turn in those 11% rebates more often!”
“It's huge. Has a lot of everything needed for your home, garage. If you can't find what you are looking for they have enough staff walking around to assist you.”
“Nice selection outdoor plants but needed more space for it. I feel like it is overcrowded. Definitely need more better options of plants like spruce highly recommended.”
“Shout out to Miguel and Charlie, I believe their area of expertise is in plumbing. They helped me figure out what I needed to hook up a portable washer to my bathroom water line. Thank you so much for all of your assistance. I would not have known what I needed without your help. I successfully did it and I have zero experience in plumbing. God bless you both.”
“I am a little bit overdue for this review, but it's extremely important that I voice my feelings, which I hope are read, and rewarded by Sheen ??? the Northlake Store Manager. I had a flooring project, which started off on a bad note, mostly my fault, but was then corrected by Debbie from the Flooring Department, who did an OUTSTANDING job of helping me to get it back on track. She was a one of a kind professional and personable customer service rep who went ABOVE AND BEYOND, INCLUDING POST INSTALLATION FOLLOW UP. I can't say enough good things about her, and hope that she gets recognized accordingly. In addition, upon return of my excess materials, and a drawn out discussion, I have to also say that Claudia, and Manager Raquel, also went above and beyond to help me with the challenging credit to my original purchase. All these ladies are the reason that I, and hopefully thousands others, will do business with your store, because they truly make a difference, which I know is the reason that I will remain a committed customer. Please tell each and every one of them how much they made my experience special, and satisfying, and that I look forward to doing business again ! Keep up the great work ladies !!!”
“Flawless homes helped me find my dream condo! Everyone I worked with was so friendly and professional. They really listened to my wants and needs and worked endlessly to find the perfect place for me to call home. They took the time to answer all my questions and helped me thru the buying process. They made it so easy and seamless. Thank you guys again I'm forever grateful!”
“I went there to get some muriatic acid and I saw a woman wearing a Home Depot apron and asked her where it was and she walked me all the way to the garden center and showed me exactly where it was! Her name was Shah and she was awesome!”
“I've been coming here for quite a while. They seem to always have everything In stock, very rarely, are they out of stock on certain things that I'm looking for I'll come back. The staff is very friendly and helpful.”
“Jackie with customer service is amazing! The spray head on our faucet stopped working and she quickly worked with the vendor to get us a replacement part. I highly recommend using Studio41.”
“I had a great experience at Home Depot thanks to Irene. She was extremely kind, professional, and genuinely helpful from the moment I asked for assistance. It’s not every day you come across someone who takes the time to make sure a customer is taken care of the right way, but Irene did exactly that.
She was patient, knowledgeable, and made the whole process easy and stress-free. Customer service like this is hard to find these days, and it definitely deserves to be recognized.
Thank you, Irene, for going above and beyond. Home Depot is lucky to have someone like you on their team! Sincerely
Bobby Spina
John Youngquist”
“Very helpful staff. Reasonable prices.A year since I wrote this review, give or take, and I generally no longer go to Home Depot and Countryside Illinois because it appears multiple staff changes have caused the service in a variety of departments to diminish. They seem to be much more helpful at the local Menards. as long as I go to Home Depot in Countryside Monday through Friday between the hours of 8 AM and 4 PM I could expect reasonable help with better than average expertise. If I go at other times when I try not to if I go at all the staff working there to be poorly trained, particularly in lumber, plumbing, electricity, gardening, but the checkout is generally quick and easy.”
“Patrice as an exceptional employee of Niles location really surprised me with her friendly yet extremely professional approach and made my experience pleasant and satisfying. Thank you Patrice!”
“Five stars employees. Especially Tara and Diane, these ladies helped me today. Tara went above and beyond to help me find the items that I was looking for, from one department to another. She was great. Diane also helped me finding something and still was eager to help more. Excellent customer service by these two ladies today. I have lots of respect for them. Thank you so much.”
“Shout out to Luis from what I remember one of the managers on the night shift he was very helpful and patient with me, he stick around with me over and hour just yo make sure I had everything I needed. Really thankfull.”
“Well stocked. Nice customer service. The gentleman who helped me and my mom carry a heavy item to our car was very nice and helpful. The young lady lifted a heavy bag to put it in my elderly mother's cart. I thank her for her kindness.”
“Great place for all your home improvement needs especially CABINETS! They have the biggest, and the best selection. The kitchen studio sales manager, Edyta, is knowledgeable, friendly, and patient. She has the BEST design ideas that turn your kitchen into a beautiful showroom!”
“Anca Sirbi rose to the challenge when I needed assistance replacing a medicine cabinet with odd measurements. She took the time to look through many, many options and found a cabinet that would meet my needs. She was pleasant, patient, polite and funny throughout my experience. I will return to Anca in the future.”
“Selma is the best customer service rep ever! She’s kind and respectful and really good with customers! People like her make myself a returning customer to this exact location! Thank you!”
“Shout out to Jack at Customer Service. We were having trouble finding a gardening tool (clearance item that did not list the aisle and bay online, and couldn’t locate the item in the normal spot), so we visited the service desk just to get some direction. Jack not only proceeded to look for the item in the system, simultaneously acknowledged and assisted other customers who were in line on the other side of the desk, but cleared the line and then walked us over to the area and found it in top stock. Super helpful, courteous, definitely a 5 star experience. Thank you Jack!”
“Another great experience with Diamond Paint. They are remarkably helpful people - spent 40 minutes with us custom matching a stain for a new table top - need it to match the rest of the set in our kitchen. No extra charge - just the cost of the stain and varnish. Have had similar great experiences with them before.”
“Just returned from home Depot
Every employee I met were very helpful and nice
But
Matt, Carlos, and Irving were outstanding
Went above and beyond and couldn't be nicer”
“First off there customers service is top notch Mr Terrell in lumber went out of his way to help me find the wood I needed he cut it and had me ready in just a few mins I just wanted to say thank you what great employees you have !!”
“Went to get a tool replaced and customer service was great. They were very nice and because they didn't have the exact same size they gave me the next size up.”
“Last week, at Home Depot, North Avenue/Cicero, there were security officers inside and outside the store. I was provided with great service by Angel. He walked me directly to what I was looking for...the cashier Sherie provided me with pleasant check out service.”
“Bought a fridge for 50% off, just a had big dent in the door.I got the protection plan too just in case the fridge didn't turn on, but we've been using it for 2 months now with no issues.”
“Vanessa was very helpful when I had to return my products, there were 3 other people at the return desk but she was the only one taking care of the 3 people who were waiting to return their items. The other people did not do much and Vanessa was easy to talk to and did not have any problems with my return, it was easy to find it with my credit card.
As for picking up my products, the application made it easy to find them since it showed me on where exactly they were in the store. Nobody else offered to help even at checkout but I did not need any help so I was ok on this visit.
There is plenty of parking.
The store was clean and it was easy to find the products I was looking for.
They have convenient hours.
Easy to checkout
Lowes also offers plenty of promotions all year long.”
“Let me explain why this Hope Depot got 4 stars. I have shopped at many Home Depots and usually find them to be 3 stars, I find the shopping experience average and its a Home improvement store. But my experience at this Home Depot was better than the others, as I walked around the store I was asked a total of 5 times if I needed any assistance and when I checked out I was greated and help by a very friendly cashier. So although this Home Depot is typical in its selection, layout, pretty much everyway, this particular store excelled in customer service. Shout out to the store manager for having your team be so attentive and helpful, they are doing a great job.”
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“This particular Menards is the largest Menards store I've come across. It's 2 stories and there's just about everything under the sun and stars in here.
They always seem to have the 11% rebate, maybe that's just a regular promotion now.
Parking is plentiful and ample handicap spots for patrons with disabilities.
Losing 2 hours in here isn't completely out of the ordinary.”