“I took my Red Wing boots to the new Lennox store to have them resoled. They were extremely helpful explaining what type of soles that were best for my boot. When I received them back, they were in perfect condition and couldn’t tell them apart from a brand new pair of boots. I would highly recommend the Redwing store in New Lenox for any boot repairs and would recommend them to my friends and family.”
“I had such an amazing experience. The lady that helped me, I wish I could remember her name she was so sweet and made me feel so beautiful and special. It was a great experience. I found the perfect dress for my wedding.”
“Sarah was very kind and helped us find the best shoe for my husband who has been dealing with severe sciatica along with lumbar spinal stenosis. He has been wearing the shoes for almost 2 weeks now and find them very comfortable and supportive.”
“I walked right in and was greeted right away by Leo! He explained the whole body and foot dynamic in preference to what shoe, insoles, and the socks I needed! He Helped me pick the perfect shoe and I am 100% happy with my experience with everything I got today I will be back while on this new run journey!”
“My experience at DXL was exceptional, the sales clerk,Dee was extremely informative & very helpful in helping me make my purchase, I just wish DXL had a charge account system, I know I would purchase much more, this is definitely my big men's store, its always so fashionable”
“Seriously, it's a hidden gem. Like home Depot, but better organized. Staff was always available (cough HD not) for each of my visits. You can order online and pickup or delivery. I even had a problem with an item description. It was manufacturers fault, I didn't know. The store manager told me what to do to help me get what the advertisement promised, and it worked. Literally $200 difference. Good prices, more of a selection than you'd think.”
“I had a very pleasant experience at this location. I found everything that I had in my purchasing and they even had shoes in my size which made everything very easy for me to look for.”
“Cool store I really liked the variety of stuff and the giant gumball machine. The kids thought it was unique and bright with lots of things to look at. Cool people working there.”
“Kaylee is amazing !!! such a great employee, very attentive and helpful!! she helped me pick multiple items in my size and gave great feedback!! Made the whole process a great experience, thanks so much Kaylee!”
“I got great service both times I've been here. Michelle was very helpful and fun to talk to. Store has a great vibe and it's the main reason I go to this mall”
“I had such a great experience at Skechers thanks to their amazing employee Ethan! I came in looking for walking shoes and from the moment I walked in, he was friendly, patient, and genuinely focused on helping me find exactly what I needed. What really stood out was how he took the time to understand what I was looking for and stayed within my budget. I never felt pressured—just supported and taken care of the whole time. Customer service like this is hard to find these days, and it truly made my shopping experience enjoyable and stress-free. I’ll definitely be coming back because of him! Highly recommend stopping in if you’re looking for great shoes and even better service.”
“Nicole and Benji were awesome salespeople helping me select a boot. I’ve been a Redwing customer for many years and have always worn the Crosby style boot. They showed me some new styles on the Redwing side with the Vibram soles. I’m looking forward to the newer style ratchet lace as well. Hopefully I will get a little more wear. Thanks Nicole!”
“⭐⭐⭐⭐ 4/5 Stars Last week, my daughter and I went to pick up our online order at Carter’s, and we had such a great experience! We needed to make some returns and exchanges, and the young lady who helped us was amazing—super kind, helpful, and incredibly knowledgeable. Customer Service & Shopping Experience: • She gave great advice on sizing, explaining the difference between 3T and 3A, and even suggested sizing up for longer wear. • She helped me return and reorder items efficiently, making sure I left with the perfect fit for my daughter. • While she was fantastic, I have run into staff members in the past who weren’t as helpful, which is the only reason for the 4/5 rating. Store & Atmosphere: • The store is clean and well-organized. • They have a kids’ coloring table, which is such a thoughtful touch to keep little ones entertained while shopping. • There is parking available, making it an easy stop for parents on the go. Product Quality & Value: • High-quality materials—worth every penny, especially during their sales. • My daughter LOVES their pajamas—super soft and comfortable. • Their two-piece sets are a game-changer, making mornings effortless and keeping outfits cute and practical. Final Thoughts: Despite occasional mixed experiences with staff, this Carter’s location is still a go-to for us. The clothing quality, convenience, and thoughtful touches (like the coloring table) make shopping enjoyable. I’ll definitely be back and hoping to run into the same amazing employee who helped us this time! Highly recommend—especially during sales!”
“Had to exchange shoes for a different size that we received as a gift. The people were quick, friendly and knowledgeable and offered to exchange with no problem. Since shoe size was not in stock they ordered them from the warehouse to be delivered to my home at no charge since I already made the trip to the store once. I was in and out in about 5 minutes. Nice!”
“Love Angela and all of her employees! I’ve been to both locations, but frequently shop at the Frankfort location. She always has unique items. And my favorite brand for jeans for work, risen! Everyone is friendly and helpful. Wide variety of clothes, jewelry and accessories!!”
“I went in, not knowing what I was looking for and Adriana was able to assist me and help me find the perfect outfit from the boots to my sombrero, great service!!! thank you 🙏 Adriana”
“The customer service is amazing here. Yesterday Liz was incredibly patient and knowledgeable they helped measure my child’s feet properly, offered great suggestions, and made sure the fit was perfect. She even kept my child entertained and comfortable throughout the process, which made shopping stress free. I will be back to shop at this location!”
“My 1at time ordering online from Billy's so I wasn't sure if it was a legit business or not but theu are located in the Orland Park Mall. Customer service was great and I appreciated the sale and availability of gum shoes. Priced lower than the competition. I'm will be bringing my boys back. They sale clothes, backpacks amd shoes. Hope the store resognates with your needs😘”
“I had such an incredible experience here and just had to share. Last Friday, while trying on clothes in the fitting room, the diamond from my engagement ring fell out without me realizing it. I didn’t notice until I was almost home and immediately panicked. The next day, I returned to the store hoping—though not very confidently—that someone might have found it. To my absolute surprise, the manager, Deedee, had found it while sweeping the fitting rooms. She told me she almost tossed it aside thinking it might be fake, but thankfully decided to tuck it into her pocket instead. Just a few minutes later, I walked in to ask about it. She immediately returned it to me and explained what had happened. My husband and I were beyond grateful. After having the diamond checked at the jeweler, we came back to thank her again and offered to send her a gift card—but she kindly declined and simply asked that I leave her a good review if I received a survey email. Since I didn’t receive one, I’m posting this here instead. This also isn’t the first time Deedee has gone above and beyond. Every time I shop here, she’s consistently friendly, helpful, and welcoming. Deedee, thank you again for your honesty and kindness. You truly made our weekend, and we are so very grateful!”
“I hurried home just so I can write a review on the wonderful Olivia! She was pleasant, patient, a multi-tasker, superb communication skills and excellent customer service. The store was super crowded and she had coworkers but they were not of any service. She ended up helping about 4 of us simultaneously and got us all fitted and out in under 10 minutes! Wow! I would hope she is the store manager, if not then she needs a promotion!”
“Sales staff was very helpful. I called and had them hold an item for me and they were very willing to do so. Once I arrived they were friendly and gave good service.”
“I had a great experience shopping for shoes at the Orland Park location. Rilee spent a good amount of time helping me select my shoes. She brought me a number of different sizes, colors, and styles. Rilee's patience helped me decide to purchase one pair of shoes and go back for another pair very soon!”
“Went shopping today for an outfit for the weekend. I am 10 months post partum after having two babies back to back. Words can’t describe how badly I was dreading going shopping with how badly I feel about my body right now. Victoria approached me and was just this big ball of light, she was so sweet, listened to my needs, was pulling out different pieces that would go well together, and just had such a wonderful energy to her. She’s just one of those nice people that can make your day probably without even realizing her impact. Very kind person, happy to have met her today and worked with her”
“Thanks to Connor and Makayla, they both did an excellent and exceptional job today in assisting my spouse and I in purchasing some gym shoes. Kudos to them both for providing great customer service and providing us with the assistance we needed when searching for gym shoes.”
“Great and helpful experience with a last minute Valentines day gift.. My fiancé was overly satisfied. Hadeel ❤️❤️❤️❤️thank so much for keeping me out the dog house. Ill be asking for her everytime i need gifts for my mother and Fiancé”
“I stopped by NuSole a couple days ago, I had a pair of shoes I wanted to get checked out for authenticity. The gentleman that helped me out was very knowledgeable, and took the time to point out the areas of the shoes that he was checking and what he was looking for. The store itself was very clean, looks like they had a pretty large selection of streetwear and sneakers. The guy helping me out was very nice as well, not just being a salesman and trying to make some money. Thanks for your help NuSole!”
“Genuinely some of the kindest, helpful staff I’ve experienced at a store. I was having trouble finding shoes and Alo come over to offer her help. She was so kind and made my experience wonderful. She needs a raise!!!!!!”
“I just wanted to come on here and say that I was in a really busy line today, and the employee who rang me up his name was Mohammad was really patient and very, very kind and caring. I would probably say he’s one of the best employees that has rung me up the past couple of times that I’ve gone. I will be shopping more from the great customer service makes me really happy !”
Last month, Foot Locker Inc. reopened its flagship store at 112 W 34th St. in New York City, as part of new retail plans. The store introduced "Home Court," a basketball-focused shopping area created with Nike and Jordan Brand. The updated store offers a basketball-themed shopping experience. It combines customer service with the newest products for use on and off the court from several brands.
The "hands-free" footwear brand Kizik just opened its second U.S. store at the iconic Mall of America in Bloomington, Minnesota. The Mall of America store, located in the West Market on the second level, offers Kizik's full assortment of shoes for men, women, and kids in all sizes. It will also carry new seasonal styles, Kizik-branded apparel, shoe care kits, and no-slip socks.