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10:30AM - 9PM
Park Pointe Plaza, 14916 LaGrange Rd, Orland Park
Shoe Stores
“I had an amazing experience today thanks to Chaqera. She is a true professional who listens to exactly what you’re looking for. She really knows her inventory and helped me find a dress I absolutely love. Highly recommend requesting her if you want someone who truly cares about your vision! I was a little unsure of what I wanted starting my appointment, but she immediately made me feel comfortable and celebrated. She has an incredible eye for what fits your body type and didn't stop until we found what I loved. She’s patient, knowledgeable, and genuinely fun to work with. 5/5 stars”
“Loved my experience here with Julie and definitely glad I chose to purchase shoes here instead of by going based on online reviews for different shoes. It turned out the shoes I had my eye on felt nothing like how I imagined. The custom fitting is so important and I wish I’d done this sooner! Julie found me a perfect pair of Brooks. Great selection and service!”
“I was referred here by my sister in law after purchasing running shoes for her daughter, a collegiate athlete. I decided to give it a try since I am starting to take walking/jogging more seriously and would like to continue doing this long term. I have never been an athlete myself so I really didn't know the first thing about purchasing proper shoes. I have to say that Afana guided me every step of the way. I had no real idea of what I wanted but he was able to assess my needs quite accurately. I went home actually excited to get to the track with my new shoes. I walked my first mile and I can say that I have no regrets about the shoes I purchased. Thank you for all your help Afana! My feet felt great after my walk.”
“We went into the Orland Square location today to find an outfit for my husband for our daughter’s wedding. We were greeted by Omar, and he treated us with such kindness. He was kind, patient and so, so helpful. I had a bit of a meltdown too, and he brought me a box of tissues and took care of me. The store had an excellent selection for big and tall men and is my husbands new favorite. The store was great, but, Omar was just exceptional and made our visit truly special.”
“What a fun and amazing experience with enthusiastic sales associates who are honest, efficient, warm, and genuinely welcoming. Emily and G were amazing!
The care about their products, their shop, and can explain everything to you, warmly and with smiles.
LOVE your store's ideas AND deals! Today, we got FOUR unique and personalized beanies (hats) with individualized patches. They turned out GREAT, and are definitely one-of-a-kind! Spent less than 60 bucks total on all 4...what a deal!!
Excellent products, fair prices, and a FUN gumball machine game with great PRIZES!! Just enough creativity to add that bit of old-school excitement.
Thank you for your kindness and we hope to support your store again soon!”
“Really like this store. Great selection of outdoor items, tools, hardware, fishing, shooting, garden, pets and farm stuff. Prices are very good and all the associates are very friendly.”
“I had a very pleasant experience at this location. I found everything that I had in my purchasing and they even had shoes in my size which made everything very easy for me to look for.”
“I placed an online order for pick up at the store. My husband picked up the order. My daughter tried the shoes on at the store and decided that we needed a size up. Devonte was extremely helpful with the whole process. He was very knowledgeable and friendly!”
“I'm all in.! I received patience, knowledge and was asked to take a test for the best insoles for my new Red Wings. Ruben and Benjamin went the extra mile to make sure my boots were ready for in store pick up locally.
Thank you,”
“I hurried home just so I can write a review on the wonderful Olivia! She was pleasant, patient, a multi-tasker, superb communication skills and excellent customer service. The store was super crowded and she had coworkers but they were not of any service. She ended up helping about 4 of us simultaneously and got us all fitted and out in under 10 minutes! Wow! I would hope she is the store manager, if not then she needs a promotion!”
“The customer service at Buckle is outstanding. I've been shopping here for years, and I have always received my questions answered, had my sizes given to me on a store memo card, and received my orders quickly. While Buckle offers many brands, I like the Buckle Black, Outpost, and Salvage brands.”
“Came in to buy my work shoes ! Store very organized and very clean , Daisha did a wonderful job helping me find my size. She acknowledged me since I walk in and greeted me , she was very nice and friendly!
Service at this location was Amazing !”
“Had to exchange shoes for a different size that we received as a gift. The people were quick, friendly and knowledgeable and offered to exchange with no problem. Since shoe size was not in stock they ordered them from the warehouse to be delivered to my home at no charge since I already made the trip to the store once. I was in and out in about 5 minutes. Nice!”
“Went to Tilly’s just to buy a shirt. The employee Kaleb was one of the best not just employees but people I’ve ever met. He literally showed me a range of clothes and even when I did not like the fit on me, he would find another. He was so hospitable and genuinely cared about my happiness in finding something that I liked. If you see Kaleb he is the best employee there!”
“Great and helpful experience with a last minute Valentines day gift.. My fiancé was overly satisfied. Hadeel ❤️❤️❤️❤️thank so much for keeping me out the dog house. Ill be asking for her everytime i need gifts for my mother and Fiancé”
“I had such an incredible experience here and just had to share.
Last Friday, while trying on clothes in the fitting room, the diamond from my engagement ring fell out without me realizing it. I didn’t notice until I was almost home and immediately panicked. The next day, I returned to the store hoping—though not very confidently—that someone might have found it.
To my absolute surprise, the manager, Deedee, had found it while sweeping the fitting rooms. She told me she almost tossed it aside thinking it might be fake, but thankfully decided to tuck it into her pocket instead. Just a few minutes later, I walked in to ask about it. She immediately returned it to me and explained what had happened.
My husband and I were beyond grateful. After having the diamond checked at the jeweler, we came back to thank her again and offered to send her a gift card—but she kindly declined and simply asked that I leave her a good review if I received a survey email. Since I didn’t receive one, I’m posting this here instead.
This also isn’t the first time Deedee has gone above and beyond. Every time I shop here, she’s consistently friendly, helpful, and welcoming.
Deedee, thank you again for your honesty and kindness. You truly made our weekend, and we are so very grateful!”
“I live in the Chicago area about 30 min away and I called the store in Orlando looking for a particular shoe and size. They had the shoe and they held it until I got there to pick it up. Great customer service!”
8:30AM - 8:30PM
321 Collins St B, Joliet
Shoe Stores
“What a pleasure to come, this establishment treats you very well with a lot of mobility with a lot of professionalism and they don't know what they couldn't do in the mobile campaign they did it here”
“Semaj went above and beyond for me. Found a purse online that they said was in stock. I asked several people and nobody could find the purse. She found it after a few minutes. She’s amazing! She moves like a boss and definitely deserves a promotion”
“The customer service is amazing here. Yesterday Liz was incredibly patient and knowledgeable they helped measure my child’s feet properly, offered great suggestions, and made sure the fit was perfect. She even kept my child entertained and comfortable throughout the process, which made shopping stress free. I will be back to shop at this location!”
“Sales staff was very helpful. I called and had them hold an item for me and they were very willing to do so. Once I arrived they were friendly and gave good service.”
“⭐⭐⭐⭐ 4/5 Stars
Last week, my daughter and I went to pick up our online order at Carter’s, and we had such a great experience! We needed to make some returns and exchanges, and the young lady who helped us was amazing—super kind, helpful, and incredibly knowledgeable.
Customer Service & Shopping Experience:
• She gave great advice on sizing, explaining the difference between 3T and 3A, and even suggested sizing up for longer wear.
• She helped me return and reorder items efficiently, making sure I left with the perfect fit for my daughter.
• While she was fantastic, I have run into staff members in the past who weren’t as helpful, which is the only reason for the 4/5 rating.
Store & Atmosphere:
• The store is clean and well-organized.
• They have a kids’ coloring table, which is such a thoughtful touch to keep little ones entertained while shopping.
• There is parking available, making it an easy stop for parents on the go.
Product Quality & Value:
• High-quality materials—worth every penny, especially during their sales.
• My daughter LOVES their pajamas—super soft and comfortable.
• Their two-piece sets are a game-changer, making mornings effortless and keeping outfits cute and practical.
Final Thoughts:
Despite occasional mixed experiences with staff, this Carter’s location is still a go-to for us. The clothing quality, convenience, and thoughtful touches (like the coloring table) make shopping enjoyable. I’ll definitely be back and hoping to run into the same amazing employee who helped us this time!
Highly recommend—especially during sales!”
“I just wanted to come on here and say that I was in a really busy line today, and the employee who rang me up his name was Mohammad was really patient and very, very kind and caring. I would probably say he’s one of the best employees that has rung me up the past couple of times that I’ve gone. I will be shopping more from the great customer service makes me really happy !”
“Thanks to Connor and Makayla, they both did an excellent and exceptional job today in assisting my spouse and I in purchasing some gym shoes. Kudos to them both for providing great customer service and providing us with the assistance we needed when searching for gym shoes.”
“I stopped by NuSole a couple days ago, I had a pair of shoes I wanted to get checked out for authenticity. The gentleman that helped me out was very knowledgeable, and took the time to point out the areas of the shoes that he was checking and what he was looking for. The store itself was very clean, looks like they had a pretty large selection of streetwear and sneakers. The guy helping me out was very nice as well, not just being a salesman and trying to make some money. Thanks for your help NuSole!”
“My husband and I had my grandchildren over and decided to come in and purchase new sneakers for them with no clue of sizes Ariel went above and beyond to help us and I was especially impressed I hadn't purchased sneakers for children in over 30 years! I was very overwhelmed but Ariel made our experience amazing. Thank you for her!”
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“I have been coming here for over 10 years! and the customer service has been exceptional. I came in to get my boots from being repair and noticed a couple spots missing for leather patches. Brandon the associate that was working today took the time to repair the holes on the spot! Thank you for helping and taking care of the customer Brandon. It's very much appreciated in this hot weather to get my boots ready for the jobs coming up for this holiday weekend!”