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“Came here in a huge hurry to grab a coat before the train departed, and the woman working (didn’t get her name sadly!) helped me find one that suited my outfit and cashed me out within 3 minutes. Just made the train! Thank you so much for the help <3 And the coat is lovely.”
“Great prices on jeans and sweatshirts. Fitting rooms were clean. Staff member looked in the back stockroom for a specific waist and length pant size I was looking for. Staff really made me feel welcomed in the store.”
“Came in for work clothes and Ariana became my personal stylist. She helped me pick out the perfect outfits and made me feel confident. Ariana made my experience unforgettable and I will be 100% back whenever i need some new clothes.”
9:30AM - 9:30PM
1931 Glacier Park Ave, Naperville
Childrens Clothing
“Good value for money if you are looking for branded stuff here. The quality and prices for items on sale here are similar to what you would get at Burrington. Rack after rack of clothes.”
“Employees were friendly and helpful. Store appeared to be clean and organized for how busy it was being that its the holidays. Clothes were organized in good fashion. Easy to find sizes I needed. Fitting room was clean. Line moved relatively quickly when checking out.”
“Tammy the manager at the naperville location is super awesome. She took her time to patiently help me find the jeans best suited for me.
This shop is really busy and yet Tammy had a broad smile and welcoming attitude.”
“Offering discounts is a good example of customer service hence my trip from Joliet if you can take a step further and go above and beyond to make your customers feel special, you obtain loyal repeat customers!
Carters in Oswego did just that tonight. Your clothes are adorable for my infant and the prices were killer. I just had a pick up from store. The girls that work here have exceptional customer service ?”
“I’ve actually posted a review about this wonderful lady in the clearance section before—her name starts with “Fa,” I believe Farana—but I couldn’t find it when I browsed, so I’m rewriting it! I ran into her again during my recent visit, and she was just as amazing as before. She is incredibly kind, patient, and goes the extra mile to help customers. Having worked in retail myself, I truly appreciate the effort and care she puts into her work. She made my shopping experience enjoyable and stress-free, answering all my questions and helping me find exactly what I needed. Employees like her are rare, and she truly deserves recognition for her outstanding service!”
“We were helped by Hannah today and she was so helpful and kind! I had bought clothes from the old navy at the outlet mall in aurora and they didn’t give me the discount because I had forgotten my card at home. I came to this Geneva location with my card and was helped right away by Hannah, and received the discount after all. I just wanted to write a review because it is important to appreciate kind and helpful retail employees when it is due!”
“I love this location. The staff here are very friendly. Great selection despite being a smaller store. Nicolette is my favorite. She's extremely kind and always personable. She makes my shopping experience fantastic and always ensures that I'm up to date with the sales and deals. I'll continue to shop her because here I feel like home. Thank you Nicolette and staff.”
“Big store that carries both Carter's and Oshkosh B'gosh brands' baby and children clothing with good selection and quality.Prices are affordable, though some stuff can get a little pricey (at least for our household)”
“Super cute baby store! I love stopping in for special occasions. Unfortunately though, I had my 13 month old in tow with me today and asked if they had a bathroom to use and a worker told me that they did, but no changing table. Was a total bummer because you would hope in a baby store, there would be some baby friendly accommodations.”
“Love the sales! Everything is always on sale!! Stacy, the store manager is AMAZING!! She's patient, friendly and very helpful with recommendations. You have to have a great attitude like she does, to put up with crazy moms like myself, lol. Shopping for multiple children and looking for the best deals isn't an easy job.”
“I think it’s quite silly for all the other stores in Geneva Commons to close at 9PM but your store closes at 8PM. I drove 30 miles to go to your store but you were closing in 5 minutes, and I was told immediately upon stepping through doors. The hours aren’t even displayed anywhere. Like I said I think that’s silly.”
“We mostly visit the gap factor in Chicago premium outlets it is good. But when I went to return the items which doesn’t fit me properly so they didn’t refund the amount back to my bank account and gave a gift card which disappointed me.”
“Me and my grand babies took pictures and there was a lady there that was so helpful with taken the pictures on Saturday December 13 i appreciate her patience thank you soo much ?”
“Went shopping for my Grandkids and the customer service was great. The store was fully stocked and I was able to find some good deals. Will definitely be back for Back to School shopping.”
“I’ve always received the best childrens attire gifts from here. Such beautiful, well-made and designed clothes. I actually like that they don’t have a dressing room. Dressing rooms get so messy especially with kids. Their sizing is accurate anyway, and they have a decent window of time for returns if the size doesn’t work out. The sales associate was very helpful even checking other locations when I found items I liked but were not the size I required. I had such a pleasant experience and am tired of online shopping. It felt good to get out to an actual store. The store is small but not overly crowded or overwhelming like department stores can be.”
“Nice variety of clothes for those in business and for those who enjoy shopping for casual wear. The best time to go are when sales come around as the prices offered are good.”
“Came in on Mother’s Day for family portraits with our adult children. Ash was wonderful to work with. We actually had fun doing it and the pictures were great. Thank you Ash!”
“My boyfriend and I came this week looking for a prom dress. Typically, it is a struggle to find dresses that fit my tall and larger body type. However, this store had a great variety of beautiful dresses in all different sizes. The staff was very kind, helpful and patient. The prices were also very reasonable for the great quality dresses. I definitely recommend that you check this place out!”
“I was blown away by the staff today at the AF at the Aurora Il outlet mall.
I have never walked into a store and been treated as nicely as I was here today. (06/17/25)
Their niceness was genuine and not an act. The employees went above and beyond to help me find a size. At no time was anybody irritated because they had to help me. They all seemed to enjoy helping me.
Lately, it seems every store that I enter everyone hates their job and they let you know it. Not here. The employees were eager to help me. No one was playing on a cell phone. It was a great experience. Kudos to the staff today.”
“I HAVE TO START OFF SAYING HOW WONDERFUL AN GREAT TIM IS AN STAFF. THIS IS MY FAMILY GOTO STORE WE HAVE BEEN SHOPPING HERE FOR OVER TEN YEARS AN MORE .WE ARE THE TOMMY HILFIGER FAMILY!!!! CANT WAIT TO SEE YOU ALL THIS WEEKEND”
“Once Upon a Child is an amazing store for parents looking to buy or sell gently used children’s items. The selection here is fantastic—they offer a wide variety of kids’ clothing, toys, shoes, and baby gear, all in excellent condition and at a fraction of the cost of buying new. It’s a perfect spot to find quality items without breaking the bank, and the inventory is constantly rotating, so there’s always something new to discover.
The store is well-organized, making it easy to browse by size, season, or item type. I was impressed by how clean everything was, and the staff clearly takes the time to ensure that only the best products make it to the shelves.
The staff is friendly and knowledgeable, and they make the buying and selling process incredibly smooth. If you’re selling, they inspect items thoroughly but fairly and offer reasonable prices based on condition and demand. It’s a great way to declutter while getting some value back for things your kids have outgrown.
One thing I love about Once Upon a Child is that it’s both eco-friendly and budget-friendly. You’re not only saving money but also contributing to a more sustainable lifestyle by reusing high-quality items.
Whether you’re looking for great deals on kids’ essentials or trying to offload gently used clothes and toys, Once Upon a Child is a fantastic option. Highly recommend for parents and caregivers!”
“This review is not for the manager of the store but for the employees. if ur gonna be rude or attitude on ur customers then what’s the point of working here, just quit ur job if u don’t want to deal with us, there’s millions of other jobs in this area. grown ppl btw”
“Fantastic environment, they have a wide selection of colors as well as an excellent staff. They were very accommodating towards my specifications and made me feel at home! Thank you to MDM special occasions, I will be coming back.”
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“I needed a dress for the symphony last weekend- they had amazing deals here! There weren't very many options left, but I'm sure that was due to the nature of the deal. It was a pink tag deal of buy one get one free and I got two absolutely gorgeous dresses that fit me like a glove! I was very satisfied with my purchase!”