Customer service was exceptional as always. The store was in immaculate condition. The displays were beautiful and the merchandising right on point. I wish Pottery Barn would carry a little bit more product like they used to displayed on the floor; but nonetheless, I still appreciate Pottery Barn and their exceptional products.
August 2023
Horrible customer service at all levels. Sent three emails to corporate without a reply back.
August 2023
I was struggling with ordering online (my issue, not theirs). I called for help and was treated with patience and kindness. Cynthia was AMAZING! She spent time helping me resolve the issue, was incredibly friendly, and went above & beyond. Pottery Barn is so fortunate to have her working with customers. Thanks again, Cynthia!