The Xfinity Store by Comcast in Rockford, IL, provides a range of services including mobile, digital cable TV, high-speed internet, home phone, and home security. Customers appreciate the helpful and personable staff, with many highlighting positive experiences. One customer saved $40 a month on their internet plan thanks to efficient assistance. Although there are some complaints about the phone service and automated responses, in-store assistance has been noted as prompt and pleasant. A recent visit from a technician was also praised for being timely and courteous, showcasing the quality of service at this location. Overall, the Xfinity Store aims to deliver reliable service and effective solutions for its customers’ needs.
Staff friendly (Tallie), hopefully new location will help. Down in the south we have Xfinity mobile and can't say good enough about it.
December 2025
The Rockford il location was top notch, within 15 minutes Lisa helped me get the best deal on internet saving me $40 a month from my current plan, she made my Sunday great!
November 2025
I had a bad experience on the phone with Xfinity over the phone where an agent made promises and didn’t deliver. As a matter of fact they added services. I walked in the xfinity store and had the pleasure of dealing with Hannah. She took care of the problem and was extremely prompt and pleasant. Thank you Hannah!!!
