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“I ported over I didn't have my information ready but the lady working helped me get my information, she was really helpful and very good customer service ⭐️⭐️⭐️⭐️⭐️”
“Great place for all of your Verizon needs or to purchase a new product, cellphone or accessories. Staff answer any questions you may have and they're highly knowledgeable about the products they sell or accessories.”
“Someone stole my phone and this location has helped me to the fullest! She helped me file an insurance claim and my replacement was delivered next day, so convenient. I brought my replacement back and she also helped me bring back my photos and contacts.”
“Eric and Danny were very sweet and helpful got my dad two new phones and WiFi very welcoming and moved fast in and out store was extremely clean as well good vibe and music while we waited”
“This store was completely awesome. I was looking for C to an auxiliary for my job. And they didn't have one on the wall and the guy 1 of the salesmen in there had 1 and he gave me his. That's how great that store is given 5 stars. 10 stars amazing service. Totally awesome of him to do that for me.”
“Needed a new phone and knew what I wanted so the associate was quick to help. They had me checked out then showed me how to transfer my phone's data to the new one making the process swift and smooth. Will recommend these guys to family and friends!”
“If ya’ll haven’t been to T-Mobile by CherryValley mall, ya’ll have to! The service this store provides is beyond excellent, and they are truly watching out for your best interest. I only been here a few times and they already remembered me and were so eager to help me!! Love the service and the people at this store! ?”
“Jeff from the 11th St metro is the Man he goes above and beyond to help out his customers... If I could give him a raise I would he did more then his job entails definitely manager material.”
“Estefania and Brenda are the bomb they gave me the best customer service ever ,better Than Metro pcs ! I got the Best Deal ever !I'm very happy with my new phone :)”
“Very friendly atmosphere tell you very well to the neighboring people that live in the area get along well with them and they're very helpful regardless of what you need would recommend them highly stop in and visit”
“The location on 11th st try telling me I needing to buy a new phone cause my Sims card was not reading so I went to the location on Broadway n talk to Sandra n she couldn't figure it out n I left n then came back to buy a new phone and instead selling me a new phone she went out her way to see if her sims would read n sure enough it did so I purchased a Sims card n it worked.”
10AM - 7PM
3168 11th St, Rockford
Mobile Phones
“I was having a horrible time activating my phone I got online. The online customer service representatives were no help. I came to the store and Jackie went above and beyond to help me. I truly appreciate this woman. After having a 5 day run around, I finally have my phone working”
“This location is the best. Tony provided excellent customer service, they worked with me to get what I needed in an emergency at an affordable price. They were kind, courteous, and quick. I definitely recommend using this store!”
“Mr. Horvath was great throughout. He never really sold me anything.
He just got me the best plan they offered, a new phone with a case and screen protector and a great customer experience. I'm going back for my husband soon to add him to the plan. Thanks Mike!”
“Dukes N Lord's the top of the top stylist work here. Michelle can make you or your man super stylish with those clippers and shears its cool just to watch her work. Heather is another above the rest accomplished stylist. You get a high quality style at a reasonable price..so make sure to tip!”
“Sagar did a fabulous job helping out as a customer,when I was having a horrible day with another cellphone store,!!!!!!!!!!
This Metro Pcs is my favorite store.He did a wonderful job.Sagar deserves a perfect 10,in customer at Metro PCS store,!!!!!!!!!!”
10AM - 8PM
6602 E State St, Rockford
Mobile Phones
“I would like to express my utmost appreciation for the exceptional service provided by Jonathan. He demonstrated outstanding customer service skills, was extremely helpful, and successfully facilitated the transfer of my son's data from his old phone to the new one. If you require a new phone or accessories, I highly recommend working with him. Thank you, Jonathan, for your professionalism and dedication. T-mobile, he is truly remarkable.”
“Always a nice surprise when a phone store experience is positive! I went on Saturday, 1/15. I was frustrated with corporate for making me get a new phone, blaming 5g when my former phone was capable, so I came in right when they opened. Gleice was great, helpful calm and kind. Don't judge Cricket stores from your corporate phone experiences--locations like this more than compensate!”
10AM - 8PM
6387 E State St, Rockford
Mobile Phones
“This is ALL about great service, knowing your product and help…. it’s as easy as asking for Matt B. I called Verizon literally in desperation for how T-mobile had been treating me for 3 weeks. I told Matt what was going on and what I was looking for and he got right to it. He hooked me up with new Service, new Cell phone and Home Internet. We did the contracts Everything over the phone. Genius that’s Matt B, Matt’s product knowledge is Superior and to me that’s the most important value. I got off the phone I felt so relaxed for the first time in 3 weeks and knew I was in good hands with Verizon and Matt B. Check him out, if you don’t you’re missing a huge opportunity for peace of mind.”
“I want to express my sincere appreciation for the exceptional service my fiancée and I received during our recent visit to your store. Upon entering, we were warmly greeted by Casey, who promptly assisted us in exploring our options for upgrading our phones.
Casey demonstrated remarkable professionalism and patience throughout the entire process. He listened attentively to our preferences and offered insightful recommendations tailored to our needs. His knowledge of the products and plans available was impressive, and he took the time to ensure we understood all our options before making a decision.
It is rare to encounter such high-level customer service, and Casey’s dedication to ensuring our satisfaction has truly made our experience memorable. I would rate his service a perfect ten out of ten, and we left feeling confident about our new phones and plans.
Thank you for having such dedicated staff like Casey on your team. His exemplary customer service reflects positively on your organization and contributes significantly to customer loyalty.”
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“Moises was great on saving me lots of money from switching over to Att from Xfinity! New phone new service and he added a feature that protects all my home electronics! Highly recommend Moises thank you!!”