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“Someone stole my phone and this location has helped me to the fullest! She helped me file an insurance claim and my replacement was delivered next day, so convenient. I brought my replacement back and she also helped me bring back my photos and contacts.”
“I got a very good deal on my new phone I also got all my information transferred over,the customer service was really good and they lady that helped me was really nice and helpful.”
“Boyfriend had an issue with his phone after work late yesterday. We went to the store out by 173 and got him a phone we couldn't fully set up. But today, Sherman helped us get it all squared away. He really was patient and explained every step of the way what was going on. Best customer service yet~”
“Came in to get help with my phone Andrew and Erick assisted me with nothing but professionalism and courtesy. Even helped me take advantage of offers I didn't know I was eligible for thanks again
Sales done right, will definitely recommend you to my friends and family.”
“This store was completely awesome. I was looking for C to an auxiliary for my job. And they didn't have one on the wall and the guy 1 of the salesmen in there had 1 and he gave me his. That's how great that store is given 5 stars. 10 stars amazing service. Totally awesome of him to do that for me.”
“I walked in and Brenda greeted me. I never felt so comfortable and she was very knowledgeable about what she does she works hard and shes beautiful I want to thank her from the bottom of my heart thank you so much for helping me with my purchase and being patient. Happy Holdays she needs a raise lol”
“If ya’ll haven’t been to T-Mobile by CherryValley mall, ya’ll have to! The service this store provides is beyond excellent, and they are truly watching out for your best interest. I only been here a few times and they already remembered me and were so eager to help me!! Love the service and the people at this store! ?”
“Jeff from the 11th St metro is the Man he goes above and beyond to help out his customers... If I could give him a raise I would he did more then his job entails definitely manager material.”
“Estefania and Brenda are the bomb they gave me the best customer service ever ,better Than Metro pcs ! I got the Best Deal ever !I'm very happy with my new phone :)”
“Very friendly atmosphere tell you very well to the neighboring people that live in the area get along well with them and they're very helpful regardless of what you need would recommend them highly stop in and visit”
10AM - 7PM
3168 11th St, Rockford
Mobile Phones
“Stopped in to purchase an xfinity prepaid internet modem/router. It was in stock at the store. The salesperson who waited on me set up my account and I was on my way in less than 5 minutes. After I got home I unwittingly connected the router to the wrong coax cable, waited the 48 hours I was told it may take to complete the installation remotely and then called Comcast olin order to have a technician come to my house. Not the fault of Boost, though.”
“I have gotten my last two phones from here and the service is very good. The employee that's worked both times I was there was very nice. You can get a decent phone here for a good price”
“The location on 11th st try telling me I needing to buy a new phone cause my Sims card was not reading so I went to the location on Broadway n talk to Sandra n she couldn't figure it out n I left n then came back to buy a new phone and instead selling me a new phone she went out her way to see if her sims would read n sure enough it did so I purchased a Sims card n it worked.”
“Mr. Horvath was great throughout. He never really sold me anything.
He just got me the best plan they offered, a new phone with a case and screen protector and a great customer experience. I'm going back for my husband soon to add him to the plan. Thanks Mike!”
“Dukes N Lord's the top of the top stylist work here. Michelle can make you or your man super stylish with those clippers and shears its cool just to watch her work. Heather is another above the rest accomplished stylist. You get a high quality style at a reasonable price..so make sure to tip!”
“Always a nice surprise when a phone store experience is positive! I went on Saturday, 1/15. I was frustrated with corporate for making me get a new phone, blaming 5g when my former phone was capable, so I came in right when they opened. Gleice was great, helpful calm and kind. Don't judge Cricket stores from your corporate phone experiences--locations like this more than compensate!”
10AM - 8PM
6602 E State St, Rockford
Mobile Phones
“Valery M the manager gave us excellent service! She went above and beyond to help us and addressed our every need. She was friendly, professional and has a very sweet personality! She was very kind to my family and I when we went to switch our service to T-Mobile. Bronson was great as well! He really helped us and did everything he could to give us a nice experience. We will return!”
10AM - 8PM
6387 E State St, Rockford
Mobile Phones
“A gentleman named Kevin helped me set up my new phone service and wifi plan today and he helped me get like 3 different discounts. Dude was super patient and helpful. Give that man a raise cause i typically hate phone stores and their aggressive employees.”
“Big thanks to Mohd Saleem for showing great customer service. Super easy to just come in and walk out in minutes. He showed so much love that I actually purchased three more things before leaving. He was patient, kind, and informative. Super happy with my experience. Give this man a raise. Appreciate you Saleem! ? 5 stars is an understatement.”
“I want to express my sincere appreciation for the exceptional service my fiancée and I received during our recent visit to your store. Upon entering, we were warmly greeted by Casey, who promptly assisted us in exploring our options for upgrading our phones.
Casey demonstrated remarkable professionalism and patience throughout the entire process. He listened attentively to our preferences and offered insightful recommendations tailored to our needs. His knowledge of the products and plans available was impressive, and he took the time to ensure we understood all our options before making a decision.
It is rare to encounter such high-level customer service, and Casey’s dedication to ensuring our satisfaction has truly made our experience memorable. I would rate his service a perfect ten out of ten, and we left feeling confident about our new phones and plans.
Thank you for having such dedicated staff like Casey on your team. His exemplary customer service reflects positively on your organization and contributes significantly to customer loyalty.”
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“Zeek is the best! He helped me resolve a problem that nobody else could figure out! He took the time and was very patient with trying to figure out what was considered to be a pretty problematic situation. Zeek Handled my situation---- true professional”