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“Marina was the most wonderful associate when I was in a time crunch and needed help with getting into my account. I could not have asked for better service. Thank you again Marina. I meant to write this sooner, but your help that day is not forgotten!”
“Gricelda was awesome, had some issues with my personal account and the problem was resolved within minutes, professional, great communication, polite, this is my branch from now on!”
“Really a customer service oriented bank. Went in and rep named Aman greeted by name after we had checked in. Warmly professional and very helpful helping us get two things done. Less than a few minutes later and we were done and out. Bank clearly posted important customer service information about Labor Day closing on doors so all would see it on our way out. Free parking also makes convenient. They have ATMs, too.”
“Omar Martinez is excellent. My elderly parents had an issue and could not get proper help till Omar stepped in to assist. After months of dealing with a problem, Omar resolved it. He took the time to listen, help and gave exceptional customer service. Omar is a true asset to the great staff of Bank of America.”
“If you come here, the branch manager Sahaira is the best. I had to work with 8 different BMO bankers in Chicago with no result for an issue that was on BMOs behalf.
Coming here Sahaira showed she actually cared about the situation and worked with me to resolve the issue promptly.”
“The tellers are always helpful and knowledgeable. I find it easy to bank here. If you have a question or need some service they always have a HUMAN that you can talk with.”
9AM - 5PM
4450 Golf Rd, Skokie
Banks
“Lorena greeted me promptly and immediately processed my coin counting transaction without any fussing (past experiences at other banks are like the ice cream machines at McDees if u know what I mean) Lorena had a friendly and professional attitude throughout the entire visit, and the transaction was smooth and efficient. Her colleagues are friendly as well. Keep up the great work! Kudos to a great team.”
9AM - 5PM
3200 W Touhy Ave, Skokie
Banks
“Hi! I was in the branch at Touhy and Kedzie on Thursday, September 21 and had the pleasure of being helped by NadaDelgado. She truly went above and beyond to help me! She is a shining star in the customer service world, that just doesn't exist anymore! Thank you Nada!”
“I thank the bank employee, Sandy Du! Very attentive and friendly! Helped me in a difficult situation, I visited 3 banks, all refused to help, only she brought my problem to an end”
9AM - 6PM
3636 Touhy Ave, Skokie
Banks
“Alina was phenomenal!! Made my experience top notch- very welcoming and extremely helpful. Needing help linking to my account and cashing a check. I don't want to go to another branch now! This is my go to spot now and I hope she's here when I come back!”
“This is the only BofA branch that I like going to.The service is great.I especially want to send a big ‘thank you’ to Lynda Lambrakis for her outstanding service.”
“What really can you say about a atm? It gave me correct cash . It allows for u to choose the types of bills u prefer your cash in. There’s never more than one other car in the line. And its covered from the elements.”
“Went there today for the first time and it's the best bank I've been at, Mi was very helpful, professional, friendly and James offered outstanding customer service. Thank you!”
9AM - 5PM
4007 Dempster St, Skokie
Banks
“This bank & branch is outstanding. Relocated to Evanston almost 3 years ago & wanted service comparable to my Maine credit union. They are equal to that as much smaller than big banks in the area. Even got my then 7 year old granddaughter open a savings account there. Every time she goes in, the tellers & loan officers as well as bank VP Nancy remember who she is. This makes her feel extremely important as kids don't know how to save these days.”
10AM - 5PM
4749 Golf Rd, Skokie
Banks
“Can highly recommend the Evanston location. First they were the only location of three called that answered at the location rather than letting the call go to central answering. The staff were extremely helpful and pleasant and took the time necessary to handle a difficult issue.”
“The best bank in the north shore! The customer service, professionalism, and efficiency of this bank is at the top. I’ve been banking here for many years and they’ve always treated me well . Thank you Ewa, Karl, and Magda for always being awesome!”
“ALBANY BANK & TRUST (ALBANK) The best bank in Chicago. If you need a bank that is like family go to ALBANK . This bank and is superior team of banking associates is (even in difficult times great). I have been banking ALBANK since 1998 and I love it thank you Bob G and Ben R.”
9AM - 5PM
7941 Lincoln Ave, Skokie
Banks
“Ninorta is the best. Last time I was inside the branch and there was a line up she came and helped me with my transaction. She is always friendly and has amazing customer service.”
8:30AM - 5PM
5526 Touhy Ave, Skokie
Banks
“The service of this branch is exceptional! The staff was very welcoming and went above and beyond to guide me and provide services that I had not even asked for. The branch manager Nicole Kim answered all of my questions even though I was a small account holder. I highly recommend their services, they are very nice!!!! :)”
“Best customer service!!! Hanie & Eric are outstanding!! Hanie will always take the time to resolve any issue and go above and beyond to assist you. Instead of being passed on to customer service she will always do her best to assist in a courteous and professional matter. I would highly recommend this branch!!!”
“I've been a member for a very long time. They have always been friendly and helpful. Their rates are always very competitive. They are a superior option to a big corporate bank.”
“I stopped by just 5 minutes before the closing to get some cash from the ATM inside. The lady was very helpful, however, the ATM was not friendly and didn't want to read my card. But after the third attempt it worked.”
9AM - 5PM
5033 Dempster St, Skokie
Banks
“My husband and I had an awesome experience working with Tabi The last 2 days. The customer service from everyone was so amazing and much needed after a very difficult and stressful situation. They were even super sweet to my kiddos waiting out in the lobby! Thank you Tabi!!!!”
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“I needed some banking assistance (UBER charges that I did not authorize) and Angela was right there to help with every aspect of my needs. I couldn't be more pleased with everyone's demeanor and sense of community there. I always had great experiences with the location on Lawrence and the location on Western, so I guess that is just the way they do business (Wintrust/North Shore). There are still small banks out there that will not only remember your name but also provide you with personalized services. Thanks again Angela!”