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“Susan was great, she really made my experience and solidified service purchase. She was very professional, well informed and extremely helpful. Susan had a great can-Do-attitude and made me really love my experience.”
Open 24 hours
2556 Bernice Rd, Lansing
Self Storage
“Clean facility, very friendly staff, convenient and easily accessible. Mike is very knowledgeable and helpful, he went out of his way to assist me with a situation and I am very appreciative. Super friendly guy.”
“Jay Jay and Sam had great customer service and were very patient with my mom and I, explaining all of the information and showing us the different units/options. Also Jessica was awesome as well.”
“I'm very pleased with the unit I've gotten. Customer service was very helpful, with the discounts I received.. I would recommend this storage unit because she gave me a good deal!”
“Wonderful ladies are always helpful, kind and professional! Was contacted immediately after weather related problems which were also handled swiftly. Thanks ?”
“Her knowledge of the app and as well as information about my account was superb ? if would come back it would be this location cause she gives a general feel of she's taking care of you. Great customer service”
“It was very clean. It took awhile to find my space but it was just as promised.
My only problem was that it's hard to push the carts although I'm grateful they are provided.”
Open 24 hours
501 Ridge Rd, Homewood
Self Storage
“This place is the best that I ever rented from nice and clean easy to rent online or talk to someone on the phone would recommend this place ?Even though they have increased their prices since i have been with them they are still the Best around!!??”
“Ted at public storage is very professional, very kind, and truly was a blessing to address my concerns. Need more professional people like him on staff, and in the world.”
“Received excellent customer service! Went online to reserve a rental space, but did not order the correct space for my needs. Was helped by the office employee even though she was busy with another customer. She was helping us both at the same time. She was able to cancel my storage space and set me up with a new storage space, the space I should have reserved myself. Thanks for all the help!”
“Wow! The customer service here is amazing!!! Talked with Tony today about some payment issue's he got it resolved within seconds of being on the phone. I always say if a employee prides themselves on a establishment they work at, and treat it like its there own the company should always show gratitude towards that employee. His work ethic and enthusiasm made my day way better dealing with this situation!Tony thanks so much for your help today! I HIGHLY RECOMEND ASK FOR TONY!”
“The 5x5 is perfect for the amount of storage I have at this time. I love that it's ground level. It was very easy to move my things into this space. It should prove to be ideal for my future plans.”
“I've always had a very positive experience with the manager at the Chicago Heights facility. She's friendly, knowledgeable, very patient, and goes the extra mile to help. I'm glad she's there.
Carol Motley”
9:30AM - 5:30PM
19301 Chicago Heights Glenwood Rd, Glenwood
Self Storage
“I am currently a tenant at SROA glenwood and I have been helped many times by Nika. She had been a great assistance on questions and concerns I had on my unit. I would strongly recommend her services in the future. !!
Edit:
I would also like to add that I had also had questions regarding moving out process, and Eric was very helpful and solutions oriented to guide me through the process. He represents this company very well as a shining face of customer service!”
““I had an excellent experience at this storage facility, and a big reason for that was Gabby. She was incredibly friendly, knowledgeable, and professional from the moment I walked in. She took the time to answer all of my questions, explained everything clearly, and made the entire process quick and stress-free. The facility itself is clean, well-maintained, and secure, but Gabby’s outstanding customer service really sets this place apart. It’s rare to find someone who genuinely cares about helping customers and goes the extra mile to make sure they have a great experience. I highly recommend this facility. Thanks, Gabby!”
“This team was very accommodating to my needs. Mike in the office was very helpful and gave me clear instructions on how to access my unit, app and made my move in easy. Super grateful!”
“I've had the best experience there. The manager Ms. Dolly Parton is who she reminds me of. Blonde hair and a big personality shes like family to me there and we miss her when she at the other location. She brings really good energy, she works with you and maintains the property well but let's not take her kindness for weakness because if she has to she'll remind YOU of the companies policies. It's has been a good safe space to store storage. No regrets”
“Reading the reviews and looking for a familiar location is two different things things because I clicked and reserved first??♀️? what am I in store for I don’t know but I have dealt with public storage over the years and never had issues really. I hope I don’t encounter any here. Life lifing for some of us. Homelessness and so many other life situations. Please be kind because some will return the energy given.”
“Used them for quite a while. Had no issues with them and they were very helpful with any questions. Also made leaving easy as I had forgot before I moved states.”
9:30AM - 5:30PM
23150 Governors Hwy, Richton Park
Self Storage
“Danielle was professional, helpful, even funny. She made me comfortable and was knowledgeable and answered all my questions. I will come back any time I have a problem with my unit if I decide to rent when she is there.”
8AM - 12PM 1:30 - 3:30PM
301 S Harlem Ave, Peotone
Self Storage
“I love this location. They are inexpensive. They even give you a box truck to use for your move. They pay for the gas as well. The truck has amazing air conditioning. We moved my storage unit from one to another on one of the hottest days. I'm saving $40 a month for a bigger unit than I had.
Downside, no online, over the phone, or card payments.”
“I chose the Monee location. Super customer service! Love the 24 hour access! They take great care of this location, snow and ice havent been a problem inside the gate!”
7AM - 7PM
2210 Western Ave, Park Forest
Self Storage
“This location has been our go-to for years. Rented a truck yesterday to move my daughter into her new apartment. Staff was friendly and check in/check out was very easy.”
“Each staff member I encountered was friendly, professional and very helpful with clear information and instructions. Martell, LaDonna and Janiece*(I think I'm messing up her name) were very helpful in arranging my reservations, storage unit and return of vehicle. The entire process was stressless and seamless because of those 3!!”
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“I gave four stars ⭐
Because they provide:
A clean restroom
A microwave
Despite the long waiting time, there is a vending machine and everything a driver might need is available in a respectful and well-organized way.”