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“Murphy provided outstanding service today! We came in to get my husband a new cell phone. We did that but he also looked at our plan and other promotions and he helped us save money on our plan, perks and devices. And he set it all up for us and showed us how to use everything. Again, outstanding customer service!”
“Eli was so helpful!!! I was debating if I should switch from android to apple and he took the time to walk me through the pros and cons of each device. Extremely patient and so very kind. Jaimin also assisted me with making a choice on which phone I should purchase. He was beyond knowledgeable on walked me through on what would be the best fit for me. I hate to here he's leaving the company. He is such a remarkable asset to the Verizon team”
“Joey was so helpful while helping me upgrade my iPhone! I was a little worried my godson was crying too much but him and his team were great and even played around with my godson. You guys are amazing!”
“The only T-Mobile store I will go to. The staff here is amazing!! Went yesterday to upgrade 2 phones, Shay (hope I spelled that right) was amazing! Extremely helpful, courteous and explained everything very well!! The entire staff manager to associate are always making sure I’m taken care of, don’t need anything etc. anytime I’ve had an issue with billing or phones it’s been taken care of at this store!! Keep up the good work!! Thank you!”
“Jesus helped me and my friend get new phones we had AT&T ( ace to t- mobile) i haven't had service in months and basically was at my wits end and desperate for a new phone and service rhat actually worked ,jesus was BEYOND knowledgeable, friendly and knew all the answers to my questions it was a expectional interaction with exchanging my old phone to the new one i recommend everyone to this location but especially Jesus for your customer service needs 5 + stars”
“Andrea helped me today multiple times with various products and services she spent way more time here than it was necessary of her but she was kind enough to do so.Andrea is an amazing worker, super helpful and understanding.”
12 - 8AM 12PM - 12AM
3919 Lafayette Rd, Indianapolis
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“Shane is apart of the team of managers actually trying take the customer service in indy a little better.
Helpful, Knowledgeable .
I worked with him at this location and he mentioned there is going to be some good turnover at the 86th street location.
He helped transfer data over to my new phone , kept helpful conversation going and overall made it a pleasant experience.
Will likely be back if any data issues or phone issues come up.”
“Jaylen laster only took a few minutes trying to resolve sim card issue. They answered every question with professionalism and even when I walked out without any purchase at all they were friendly. This is the only store I will use in Indianapolis. The staff is really outstanding. Really Satisfied and also thanks to Jaylen and his friends.”
“The employees here were so wonderful to our family as we switched over 4 lines with 3 young kids running around their store. LeAsia was so kind, knowledgeable , patient, and knowledgeable! I don’t know if she’s a manager but if she isn’t she deserves to be. I’m so grateful for her and Daniella who both went above and beyond for our family”
“I have worked with Samson a few times. He is absolutely outstanding. I've been to other T-Mobile stores, but will only go to where Samson works. He is THE BEST Mobile Expert I have ever worked with!”
“I just arrived from Australia needing a refill on the Sim in my US Mobile.
The reason I went back to T-Mobile was because of the amazing service I got last time. I was fortunate to once again receive wonderful service from Tatiana, and realized she was the beautiful young lady that served me in 2023.”
“I love T-Mobile, but I prefer online services better than going into a store.Because you get better customer service instead of somebody just trying to make a commission it seems like”
“I meant to leave this review awhile ago. But things happen but Samantha and Ron was amazing. They fixed problems the previous tmobile did and got me a great deal for me and the wifey. Definitely go here to get a phone !!!!!”
“Randel, the manager of this store, went above and beyond for me. Customer support said they were unable to change a plan, and it was going to cost me quite a bit of money. Randel continued to work on this problem throughout the day and resolved it, getting me the result I needed. I would highly recommend visiting this store.”
“Had issues with my phone connecting to any network for about a week After 4 call center calls, and 2 store trips( stores that didnt make any effort), Devon was able to execute great customer service, and get my phone working again. I am extremely thankful for this store, and Devon. Thank you!”
“Sam, the customer service rep at the W. Washington St store, was very helpful. She was knowledgeable and patient and addressed all my concerns/questions in a professional and understandable manner. Thank you!”
“Stopped in yesterday to see what my options were in regards to my phone screen which was not working properly and as of the time I stepped out of the door this is the only Verizon store I'll be using in the future! Everyone who helped me was caring about my situation and needs, super-efficient, and very helpful. Unfortunately I didn't remember to get anyone's name before I left but I appreciate you guys so much. Thank you!!!”
“I will miss T-Mobile but for now I have to sacrifice. I went in to pay off my phone and Gina helped me. She was so nice and I know she was there all day because my sister went in the morning & had her as well. Gina was super helpful to us both and did not give us a hard time for leaving. Makes you want to come back because the service has always been great! Online and in person.”
“I have been a customer of Xfinity for roughly nine years. About two months ago, I went through their chat to try to lower our outrageous bill. The only way I could do so was to get rid of a landline phone, convert its number to a moto g cell phone, (which I never wanted because we all have our own cell phones; at a better rate). I lost my Mother two weeks ago. I have important places to call where you often have to wait on hold. If you are on hold for about 30 minutes (Social Security), a cell phone will drop the call automatically. So, I needed my landline back. Nine days ago, I started with Xfinity on this. Simple concept: turn off the moto g and put that number back to a landline. Agent was able to set things up where our bill did not go up at all...hmm. However, it's been nine days, and I still do not have a working landline. I probably lost the number I had to it originally, which I have had ever since becoming a customer of theirs. They finally, after four days, shut the moto g cell phone off. However, they never did the landline phone. Every time I contact an agent, I'm told they are working on it from the "backend," and I will have a working landline in 24-48 hours. Like I said, nine days and still no working landline. Oh, and they also like to bounce you around without warning to another agent. So, you get to play musical agents with them. Disgusting.UPDATE 5/7/24:After posting my initial review, Xfinity did reach out to me with a link to assist in the landline phone debacle. Shout out to Thomas A and Frank who both assisted in getting the situation fixed, and a landline WITH my old number working! Thank you both so much for your help!”
“Reliable service from a local company offering the same access of one of the major carriers. Good pricing for stand-alone internet without bundling of multiple services to get the best deal.”
“This team is really helpful. I wrecked my phone on my way to catch a flight to Indy from Denver and it ruined my day. Zion was really helpful when I wanted a Pixel phone but had no means to find out what store I could find one at. I had to wait for a ride and felt very welcomed. Overall really impressed with the customer service.”
“Stopped in to get a new phone for my mom. The representative was very knowledgeable about the product. Help us as best as he could due to it being close to closing time.”
“I had an excellent experience at the castleton location. I order wifi off their website and said my order would be ready in 2 hrs. It was barely an hr before I got a txt saying to head to the store. It was a little busy but they worked fast and I didn't have to wait long. The employee was nice and answered all my questions. Definitely recommend”
“Our address had the AES power company come and install a new power/ telephone pole. The old one was removed. Also, all the utilities moved to new pole. Comcast technician was a professional and on time at 8am sharp. He completed the job in 30 minutes and was very kind. Just a pro that every company needs.”
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“We went into Verizon today to switch carriers and go to Verizon. Jeremiah greeted us as soon as we entered the store and was very willing to help us and answer any questions we had. Jeremiah did very well about explaining everything to us and the different plans, phones, etc. We even had to deal with xfinity taking awhile for a transfer pin and he never once seemed annoyed or anything at all! He explained everything so well and we are more than pleased with the experience! We will always come back to this location & we are more than happy to be with Verizon now and thank Jeremiah for making the experience easy and enjoyable and for answering all of the questions for us!!”