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“Vishal and his staff were incredibly helpful with printing a large order for us. He was patient with our lack of printing knowledge and made the process seamless. We are so pleased with the speed and quality of production and will certainly use this location again for our printing needs!”
“Friendly, helpful, and ALWAYS with a smile. I have watched them defuse rising customer tempers with cool and respectful ability. There is NO other UPS store for me!”
“This store is always busy and right now in the busiest season, are having to deal with a remodel. They are still as friendly and accommodating as they always are. Great job to all!!”
7:30AM - 6:30PM
Waterfront Plaza, 325 W Main St Ste 150, Louisville
Mailbox Centers
“Amazing service conveniently located on the second floor of the East tower for convention/conference attendees. Email your print job(s) and they'll be done in a jiffy! Woman-owned and all-woman staff/employees. The epitome of Southern hospitality.”
“Cheryl, at the St. Matthews location is the True definition of Customer Service! She teaches when she helps. I appreciate her and now this company for hiring her.”
“Jared is the real MVP!! I watched him work with the person before me who was having a bad day and he was patient, attentive and the customer left with a smile on her face! Jared is an asset to UPS. We all appreciate his service to our community.”
“There was a line out of the door and they all helped each other including the manager; and had us all done in 10 mins. They were friendly helpful and didn’t even look rattled or stressed.”
“Fantastic customer service, always very speedy and staff very helpful. So convenient for growing low quality amazon returns..I hope they get a decent commission from amazon!”
8AM - 6:30PM
3131 S 2nd St, Louisville
Mailbox Centers
“I walked in with 3 returns and didn’t know where to start with shipping because I was unable to print labels myself. Jose did an amazing job with making what seemed to me as a complicated process, so simple & quick. I was in and out within 5-10 minutes. Items shipped and day was made!”
7:30AM - 6:30PM
743 E Broadway, Louisville
Mailbox Centers
“I use the UPS store multiple times a month for my organization’s printing needs. Debbie and the rest of the staff are INCREDIBLY helpful and go above and beyond to make sure we have what we need. I honestly don’t know what I would do without them.”
“Excellent Staff from store Owner all the way down to Customer Service reps every single worker in this Store cares about the people of Louisville and each other I also happen to be a Mailbox owner specifically with this store from day 1 every staff member made sure I was who I was at first and then once they started to get used to who I was they greet me by name and we have small conversation while they check to see if I have any packages or mail. I give praise to everyone who works there I can't single anyone specifically out on who does a good job because they all do a great job. the franchise owner knows how to run a excellent store for sure as hands down 5 stars from me great job Store 5354. I am excited to continue doing business with you.”
“Had a great experience with this location. Bruce went above and beyond to accommodate his customers. He let me come in his day off to help me with an emergency shipment. Very thoughtful and kind.”
“This UPS store was absolutely clutch! Attended a conference and needed to get a package prepared to ship unexpectedly. Didn’t have to but the team went above and beyond to help me. I can’t thank them enough, super nice, super helpful. Thank you!!”
“My wife and I went in to apply for a passport and Milissa was great. Fully explained everything, did our photos, we signed and paid - all done in under half an hour. She even told us what to expect in the three mailings we’ll each receive and approximately when they’ll come.”
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“Came into the store and was immediately greeted. Houston and the other gentleman behind the counter was kind and informed. Definitely coming back for any needs in the future. Well Done!”