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“I just had a very nice experience with Noah at this location! They were very kind, exceedingly helpful, and endlessly patient whilst I did my fingerprints this morning. If anyone important reads this review-give this person a raise, a feather in their cap, and a free lunch because they were AWESOME. The bar for modern customer service is on the ground these days, but Noah is in the sky, bright as the sun.”
“The person who helped me today was fantastic. He was courteous and extremely helpful, thoughtful and precise. He'd made some copies for me and really went over and above in his demeanor and helpfulness. The job was perfect and his customer service skills are excellent! I really appreciate UPS having such wonderful people onboard.”
“The people in this UPS location are amazing! I wish I got her name but a shorter woman who I believe is the manager was so helpful and had a young man come help me. Showed me how to navigate to the correct return options and made the process so easy when I was stressed out. Dixie hwy office was so rude and even tho I live out Dixie I will always come to this UPS store in the future! Thank you soooooo much for all the help and understanding!”
7:30AM - 6:30PM
Waterfront Plaza, 325 W Main St Ste 150, Louisville
Mailbox Centers
“Amazing service conveniently located on the second floor of the East tower for convention/conference attendees. Email your print job(s) and they'll be done in a jiffy! Woman-owned and all-woman staff/employees. The epitome of Southern hospitality.”
“Cheryl, at the St. Matthews location is the True definition of Customer Service! She teaches when she helps. I appreciate her and now this company for hiring her.”
“Jared is the real MVP!! I watched him work with the person before me who was having a bad day and he was patient, attentive and the customer left with a smile on her face! Jared is an asset to UPS. We all appreciate his service to our community.”
“Super friendly at a convenient location which can be busy at times which is understandable and they are still very quick and efficient. Staff is kind and helpful. Yes there can times when things are unpredictable but let’s all be sensible and patient people.”
“I just recently today visited 9152 Taylorsville road UPS. The gentleman that helped me his name was Logan. I asked him to help me with my TikTok purchase that I could not figure out how to send back. He didn't say much but he did help me and I truly appreciate it! He was fast and efficient and got me in and out and a timely manner. Thank you Logan I hope you have a wonderful day!”
“I stopped into PostalAnnex because someone had told me that you can ship your FedEx and UPS packages I had to drop off both. I was so thrilled that you can go one place for all your shipping needs. The owner was very nice very accommodating. I accidentally went off and forgot one of my receipts. I called him. He took a picture and texted it to me, I will do business here until I retire ?”
“Fantastic customer service, always very speedy and staff very helpful. So convenient for growing low quality amazon returns..I hope they get a decent commission from amazon!”
“Went to get a picture printed and Icesys was very helpful. To put it kindly, I'm extremely tech challenged. She went above and beyond to make sure I was taken care of. Great experience.”
“Friendly, patient team. Manager Ben is was helpful with some last minute printing then took care of it when it didn't go exactly to plan. (bonus points for him also being a dog person!)”
8AM - 6:30PM
3131 S 2nd St, Louisville
Mailbox Centers
“I walked in with 3 returns and didn’t know where to start with shipping because I was unable to print labels myself. Jose did an amazing job with making what seemed to me as a complicated process, so simple & quick. I was in and out within 5-10 minutes. Items shipped and day was made!”
7:30AM - 6:30PM
743 E Broadway, Louisville
Mailbox Centers
“I use the UPS store multiple times a month for my organization’s printing needs. Debbie and the rest of the staff are INCREDIBLY helpful and go above and beyond to make sure we have what we need. I honestly don’t know what I would do without them.”
8:30AM - 7PM
6661 Dixie Hwy Ste 4, Louisville
Mailbox Centers
“Excellent Staff from store Owner all the way down to Customer Service reps every single worker in this Store cares about the people of Louisville and each other I also happen to be a Mailbox owner specifically with this store from day 1 every staff member made sure I was who I was at first and then once they started to get used to who I was they greet me by name and we have small conversation while they check to see if I have any packages or mail. I give praise to everyone who works there I can't single anyone specifically out on who does a good job because they all do a great job. the franchise owner knows how to run a excellent store for sure as hands down 5 stars from me great job Store 5354. I am excited to continue doing business with you.”
“This UPS store was absolutely clutch! Attended a conference and needed to get a package prepared to ship unexpectedly. Didn’t have to but the team went above and beyond to help me. I can’t thank them enough, super nice, super helpful. Thank you!!”
“My wife and I went in to apply for a passport and Milissa was great. Fully explained everything, did our photos, we signed and paid - all done in under half an hour. She even told us what to expect in the three mailings we’ll each receive and approximately when they’ll come.”
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“Friendly, helpful, and ALWAYS with a smile. I have watched them defuse rising customer tempers with cool and respectful ability. There is NO other UPS store for me!”