Gerber Collision & Glass in Westfield is a repair center known for its quality collision auto body repair services and offers a National Lifetime Guarantee for as long as customers own their vehicles. The shop handles all makes and models and provides free written repair estimates. Many customers have praised the quality of the repairs, noting that their vehicles looked fantastic after service. A key highlight of the experience is the professionalism of the staff, who are described as kind and patient. Weekly updates and direct communication from staff members have been appreciated, with some customers noting the improvement in follow-through and customer care after initial concerns were raised. However, some reviews indicate that there have been issues with communication during the repair process. A few customers experienced delays and miscommunication regarding rental cars and repair timelines. Despite these challenges, there have been positive changes noted at the Westfield location, particularly after customers raised their concerns. Overall, Gerber Collision & Glass strives to provide a better experience and is committed to addressing customer feedback for continuous improvement in their services.
Had an accident and car was taken here. They did a great job. Called every Tues and Thurs for updates. Couldn't have asked for a better experience when in an accident
February 2024
Very friendly & keep me updated through the whole process. My car looks amazing!
May 2023
Robert and Liz are very knowledgeable and professional. I had a great experience.Services: Painting
Specialties: Bumper Repair, Auto Glass, Auto Body, Collision Repair, Dent Repair, Collision Center, Windshield Replacement, Auto Body Repair, Body Shop