Gerber Collision & Glass in Westfield is a well-regarded auto body repair center known for its quality collision repair services and commitment to customer satisfaction. The facility offers a National Lifetime Guarantee on repairs for as long as customers own their vehicles, ensuring confidence in the work done. Reviews highlight the team's professionalism and the quality of repairs, with many customers expressing satisfaction with the final results of their vehicles. While some customers experienced issues with communication during the repair process, such as delayed updates and rental car availability, the management has shown a willingness to address these concerns. Positive interactions with staff, including the regional manager, have led to improvements in customer service, as noted in recent updates from former reviewers. Overall, Gerber Collision & Glass has garnered a mixed yet generally favorable reputation. Many customers appreciate the quality of the repairs and the professionalism of the staff, with some expressing optimism about the improvements in communication and service. The shop remains a viable option for anyone in need of collision repair services in Westfield.
Had an accident and car was taken here. They did a great job. Called every Tues and Thurs for updates. Couldn't have asked for a better experience when in an accident
February 2024
Very friendly & keep me updated through the whole process. My car looks amazing!
May 2023
Robert and Liz are very knowledgeable and professional. I had a great experience.Services: Painting
Specialties: Bumper Repair, Auto Glass, Auto Body, Collision Repair, Dent Repair, Collision Center, Windshield Replacement, Auto Body Repair, Body Shop