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“The team was prompt in delivering our dishwasher, very friendly, and professional. Installation was smooth and all materials from the old dishwasher and the packaging from the new were cleaned up and taken away. We are very satisfied with RXO delivery and would recommend them to others.”
“I needed to ship two big, fragile items so looked around at DSM packaging companies. I'm not confident of the packing ability at the normal shippers and Jeff received good reviews. I took in a 40" copper flower man, complete with glass balloons, and a 56" mid-century modern slat bench my dad made. Both arrived without issue at my home in Maryland. Excellent job from Jeff.”
“Went in with no idea on how to ship my wife’s crafts. Unfortunately I don’t remember who helped but they were awesome!! My wife has an Etsy store and I’m recently unemployed yet again so I was helping her out. Not to mention it got me away from her for a little while. Any way I have not shipped anything in a long time but these guys are pros! Thanks again for the triple win”
“Danielle in the Printing Department was fantastic. She patiently provided advice and when my online order would not have turned out well with what I had entered, she took the time to call me and suggest a better option. Thank you so much, Danielle!”
“Need some business cards around the July 4th Holiday and Staples was my only option if I wanted them quickly. I ordered on Sunday night and picked them up on Tuesday. The price was comparable to others on line however they took 2 weeks to deliver.”
“Had 6 pallets tipped and had to restack, 8 pallets to straighten. These people went above and beyond to work with the driver. With their help, no damage or shortage. 8 fellows jumped in tohelp, was out in about hour.Will be more than happy to go back again”
“The people at this post office are the best! I don’t know who Andrea is. But I just called in and she was more than willing to help answer my questions and even check on something without me without me even asking. Thank you!”
8AM - 6:30PM
4225 Fleur Dr, Des Moines
Shipping Centers
“The customer service here is amazing. If anybody complains about the customer service, I would think that that’s a problem with the customer. I have never had anything but the best service and experience using this UPS Store. Thank you!”
“I use this location to drop off my Nuuly rental each month. There is always classical music playing and the owner(?) who is usually the one working is always nice.”
3:35PM - 12:05AM 3:55AM - 12PM
1641 E Euclid Ave, Des Moines
Shipping Centers
“The bus station in Minneapolis is by far the cleanest and most helpful of them all . I've traveled a long ways this week and I'm impressed with the depot here.”
“Came on trying to copy something from my email, and had the most trouble to could think of. If it wasn't for the young lady working today, that went out her way to help me figure out how to do this. I probably would of gave up. Big shout out to Nina for all the help.”
“I had a great experience at this Staples location. The associate who helped me went above and beyond to find the best discounts and made sure I understood all of my options. The floor staff was friendly, patient, and knowledgeable, and they answered my questions without hesitation. The store was clean, well organized, and welcoming. I truly appreciated the excellent customer service and would gladly recommend this location to others.”
9:15AM - 1:15PM
263 NW Main St, Elkhart
Shipping Centers
“The little woman that works in there almost every time I pick up a package, she is so sweet. She the nicest but serious about her job. She’s very professional and has great customer service skills. Always there less than 5 minutes”
“I forgot my wallet once, and the lady at the counter told me not to worry about paying and to 'pass the blessing.' It was such a kind gesture, especially since USPS doesn't get much support. I came back to pay her the next day, and I really appreciate the generosity. The staff here is always amazing!”
“Splendid service, overall. I say this as someone who’s used this place many times over the past ten years— for everything from copying to mailing to packaging to faxing overseas. Never a problem. The UPS store is an invaluable local resource.”
8:00 AM - 6:30 PM
2609 Dixon St, Des Moines
Shipping Centers
“It's conveniently located near my residence. It's also about expectations, everyone is under staffed, so I always appreciate the service staff who are working. I've been receiving my mail and packages at this store for close to 20 years. Rick on the staff there has always looked after my needs and tried to help me with any Issues I might have. He would be might go to person if I had an issue, It's a small business and the owners are primarily at their Ankeny store, so they are not usually available. Like most service oriented businesses they've gone through lots of staff, Rick has remained a constant. Having said that all the staff I have dealt with have by-and-large have done there best to try and help me in any way that they can. They offer me what I need a place to receive and send packages from and hold my mail.”
“Estes.... Well I'll start this off saying most people at this Estes location are great!!! I think this issue only applies to one person there. We were scheduled for a delivery and never got a call from the drive to tell us when he was 30 ins out. We ended up call a total of 3 times. The first 2 was at the end of our delivery time window and was told things are running late should be 30-40mins. Ok no big deal still should get the delivery today, I can understand things happen. 2-3 hours after delivery time window.... Nothing no call no delivery. Called a third time and was told the delivery driver went home.... What?!?! All of this and no call to inform us the delivery wasn't going to. E made that day. Why? Even if the delivery driver just called and said hey not going to deliver today and hung up I would be way less frustrated. What gets me the most is that there was zero communication from the driver that issues happened and things aren't going to schedule.
Again everyone else I interacted with was great after they understood the situation. I think it's just one person that won't inform the customer about problems that arise in the situations. Everyone else is great to deal with after understanding the situation that you weren't informed of changes. Useck you know who you are, just call and say not delivering today and hang up at the earliest you know that it's not going to happen that day. Yeah people will be upset but at least they know.”
“The staff at the Ankeny location is the best. they work hard and keep the lines moving fast. Ankeny needs a second location due to the growth in town but the staff will keep a smile on your face while you wait.”
“Tabitha is perhaps the kindest postal employee we’ve ever encountered. There was an issue with our mailbox key and packages were getting lost. She went out of her way to track down all of our stuff and sorted our issues with a smile. Thank you Tabitha!!”
“People come to Google maps when they have one bad experience to leave 1 star cause they are upset. If you go here regularly, it's not bad.
Employees are nice. Occasionally there's a long line”
8AM - 6:30PM
2310 SE Delaware Ave G, Ankeny
Shipping Centers
“Absolutely A Service Sucess Story of Exceeding Customer Expectations! Details oriented! Fast Service! Brought in extra help on Sunday to meet my needs! A Text book example of service that transcends any business !!!”
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“Mary at the photo counter was so amazing! I got 250 business cards printed and was so worried while making the large order, I have ordered business cards before from other sources and they came out botched, completely off-center, and a waste of money. Mary immediately showed me my order and they came out PERFECT! Completely centered!! She mentioned that she took the time to resize my design, which was slightly off center and even threw in some extras in case some were flawed. I really appreciate her attention to detail, even amidst the holiday card season, and feel I can trust this photo department in the future for my next business card order!”