Verizon offers mobile, 5G home internet, and business services at its Des Moines store, with options for online orders, in-store pickup, free shipping, and same-day delivery. Customer experiences at the store vary significantly. Some reviews report exceptionally great and friendly customer service, with specific employees praised for being warm, informative, professional, and quick to solve problems, making customers feel helped and willing to recommend the store. The store is noted for having adequate staffing, with employees greeting customers promptly. However, other reviews describe serious frustrations. Customers report issues with device replacements, receiving refurbished phones that do not work correctly, and a refusal to adjust bills despite problems, citing strict policy. Experiences with corporate billing services are described as a pain, with difficulty getting help from people instead of automated systems. In one instance, a store representative was perceived as lacking customer service skills, dismissive, and unhelpful, making the customer feel like an inconvenience. This leads to feedback that the company can feel not customer friendly, with a sense that the client does not matter.
Nancy helped me set up a new phone plan. She was friendly, helpful and knowledgeable. I am very satisfied with her service. I would recommend her.
August 2026
Zach was great he was patient and very informative. Helped me out so much. Keep up the good work Zach.
August 2026
We had a great experience today switching to Verizon. I have to give a huge shout out to Zach, the representative who helped us. He was so great to work with. This store had a great selection of phones and cases, and our bill is cheaper than with our previous carrier, even with five new phones. Thanks Zach for a smooth... read full comment
