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“Every time I walk into Charter Bank in Johnston, I’m greeted with top-tier service and Olivia is a big reason why. She does a tremendous job every single time I come in. Super friendly, professional, and always willing to help with a smile. You can tell she truly cares about the people she serves. Appreciate you Olivia and the whole team at Charter Bank! 👏💯”
“Bank iowa is one of the best Banking me and my family ever have since we have been Banking!. Everyone working there are so knowledgeable with accounting, Coustmar service, banking issues with mobile apps, driver through and so on!. The bankers there are very welcoming, friendly and so polite? I wouldn't trade bank iowa for any other Banking we have had in the past! Bank iowa thank you very kindly for your good work in the town of Johnston iowa! You guys are the best ??”
“This branch is awesome! Shelly has all the answers! If you ever need any advice for your accounts or money, ask for Shelly. London does a great job helping me too. They are great!”
“I am the President of this Bank. So of course I will give a 5 star as I know that we live and breath for the best of all. We are a 5th Generation Family owned Bank that cares about its community, employees and customers. The reviews on this page are a very unfortunate representation of our Bank. The Staff works very hard to Ask, Listen and Solve our clients and employees concerns. We are here to protect, you, your money and build a relationship of trust. Give us a chance to earn your business. We will prove it every day.”
“Thank you to CCCU in Johnston! Steven is fantastic to work with, prompt, courteous and knowledgable. I highly recommend the services they offer. You won’t be disappointed with staff, professionalism, cleanliness and all the available services.”
“I use the Johnston branch but often reach someone at Ankeny branch if I reach out by phone. I have been with CSB for more than a decade and have only had great experiences!”
“Today I went in to talk to a banker at the Johnston location about fraud on my account because I have not been able to get a resolution. I went in with all my evidence that I did not authorize the transaction that I made a claim for. The women that worked with me was Ana Barragan-Sanchez. She did everything she could to help me present the evidence to the fraud representative. She was very patient and showed compassion for my situation. Ana was the best employee I’ve encountered at Wells Fargo.”
“Bank of the West always goes above and beyond when in comes to ANY issues I have with my checking account. Even when the fault is all mine. I truly appreciate you guys! Thank-you so much. I wrote this under my local bank location but same goes for their 1-800 number as well.”
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“I usually frequent the Johnston branch (however all branches are good), but the Johnston branch is the best in my opinion. Everyone there is friendly, compassionate and never make you feel rushed during your transaction.
I recently visited the Johnston branch and I had the pleasure of working with Brad (teller). I had some issues with my checking account. We worked through it, but it did take some time. I never felt like a burden, and he had knack of making me feel like I was the only one in the bank, and there isn't a line behind you. Again no rushing. This interaction was not a one off. I witnessed him treating the gentleman ahead if me the same way.
In the world of rush-rush, to be treated this way was refreshing. He also treated me with respect and compassion.
Brad is great employee, and an amazing front line representative for Veridian Credit Union.
I highly recommend Veridian Credit Union (I'm pretty partial to the Johnston location).
Thank you Brad for the amazing service!”