“While I love this Hy Vee and shop here nearly every day. The quality of food coming from the kitchen in the hot case and Chinese department is terrible and they should be embarrassed.. Especially the Chinese food department. Every time so go it looks as though the food has been sitting for days. My son got spaghetti yesterday that was completely rock hard on one side…. I know times are rough and they have signs up needing help but these issues are not new..”
“Hy-Vee is a solid and dependable grocery store that offers a wide variety of products, good customer service, and a clean shopping environment, making it one of the more convenient places for everyday grocery shopping in the area. Overall, the experience was positive, and the store does many things well, although there are still a few areas where improvements could make the shopping experience even better.
One of the strongest aspects of Hy-Vee is the impressive product selection. The store carries a large variety of groceries, fresh produce, meats, dairy products, bakery items, frozen foods, household supplies, and health products, making it easy to complete all shopping in one visit. The produce section is usually well-stocked with fresh fruits and vegetables, and the meat and deli departments offer a good range of options for different budgets and preferences. The bakery and prepared food areas are also convenient for customers looking for quick meals or ready-to-eat items.
The overall cleanliness and organization of the store stand out positively. Aisles are generally easy to navigate, shelves are stocked neatly, and the environment feels comfortable and well-maintained. Shopping here feels less stressful compared to some overcrowded grocery stores, especially during non-peak hours. The store layout is practical and allows customers to find most items without much difficulty.
Customer service is another positive feature. Most employees are friendly, helpful, and professional, especially in departments such as the deli, bakery, and checkout areas. Staff members are usually willing to assist customers with locating products or answering questions, which contributes to a more welcoming shopping experience overall.
Another advantage of Hy-Vee is the convenience of additional services available inside many locations. Pharmacy services, floral departments, bakery sections, ready-made meals, and online pickup options make the store more versatile than a standard grocery retailer. These extra conveniences help save time and make shopping more efficient for busy customers and families.
However, there are a few areas where the experience could improve. Pricing on some products can feel higher compared to competing grocery stores, particularly for everyday household items and certain packaged foods. While the quality is generally good, some customers may find it difficult to consistently shop here on a tighter budget without relying on promotions or discounts.
The store can also become crowded during peak hours, which sometimes leads to longer checkout lines and a busier shopping environment. Although staff work hard to manage customer flow, the experience can occasionally feel rushed during weekends or evening hours.”
“how awful of a pharmacy you have. we call from urgent care with a sick baby who needs an anti biotic right away per our provider. we call your store well there was no "family friendly" service or "helpful smile in every isle" we explained our situation and asked if they could stay just a few minutes for us to get from urgent care to them to get it and they refused to help us and said we'd have to wait 12 hours to get it. how awful your store won't help a sick baby. I'll be spreading the word and telling everyone.”
“Store clean and the staff are so generous. One day I went to get something there but I was short of cash, the guy there helped me coverup with his own money, he is so kind.”
“Wait times can be a bit frustrating during peak hours, but the service is always helpful. I'll never forget how kind one of the pharmacists was a few years ago, when I had gestational diabetes and was having difficulty with my glucose meter. It turned out that there was something wrong with it, and I'm not sure how soon I would have realized that if she hadn't taken the time to look at it with me.”
“My favorite grocery store and probably the cleanest and best kept store in the city. I love the service of the people who work there.And that they help you to the car with your groceries. While their prices may not be as cheap as Walmart or Aldi i would much prefer going to this store.”