“Received a damaged product. Didn’t ask for or pay for assembly but it came assembled. Obviously a floor model. Their solution was I bring it back to get a new one (had it delivered) or wait another week as the only option for them to deliver a new one. No other options.
Update: They have made this right and have expedited a replacement and return. Solid customer service!”
“I was just at the garden center and had the most helpful young boys. They went above and beyond and I want them to be recognized. It is hard to find good help these days and someday I would love if these boys worked at my company.”
“Randy in the door section was very helpful, knowledgeable and patient as we bounced between different ideas! Quality and price are both important but customer service is what will bring us back!”