Willis Nissan, formerly Hummel's Nissan, has been serving central Iowa for over 90 years as a family-owned dealership dedicated to faith, family, and community. The service department is praised for its professionalism, knowledge, and friendly attitude, with service advisor Don receiving particular commendation for his respectful and competent service. Customers appreciate the department’s efforts to communicate and provide quality service, although some have experienced delays or issues with communication during busy times. For example, one customer noted that despite delays in an express oil change, the parts and service director quickly took responsibility and went above and beyond to resolve the situation. The dealership’s staff generally make customers feel welcomed and valued, with some reviews highlighting positive experiences with sales staff who are friendly, non-pressure, and attentive to customer needs. Overall, Willis Nissan aims to uphold a tradition of automotive excellence, emphasizing treating customers like guests and maintaining strong community ties. While most customers report satisfaction with service and staff professionalism, a few have expressed disappointment with unresolved service issues and communication challenges. The dealership continues to focus on providing friendly, respectful, and quality service rooted in its longstanding family-owned values.
I went in for an oil change. They were very quick and very friendly.
February 2024
The gentleman at the desk was very pleasant. They sent me a video of what the service technician did on the car and any items that would've been addressed if need be. Overall a good experience.
September 2023
Alway's great service,especially sales person Bart.thanks.
