I had an appointment which they neglected to acknowledge. After I complained they finally changed my oil. I was the last one. Sorry to say this is not the old Hummels service department. I am very disappointed!
October 2023
Not express service anymore with Willis like it was with Hummells. Need an appointment for an oil change. Used to get right in and out. They told me over 2 hour wait. Went somewhere else and have been going here for 15 years with over 6 leased cars.
October 2023
Maybe I caught them on a bad week, or maybe it's just the way it is, but difficult to get to the service department. Long hold times. 2 simple recalls completed so nothing really to say about the actual work performed.
Hummel's Nissan is now Willis Nissan. While we have a new name, we still have the same people you have enjoyed working with over the years. Willis prides itself in being a company rooted in faith, family, and community and looks e forward to maintaining Hummel's Nissan tradition of automotive excellence and service leadership built upon the principle of treating customers like a guest in our own home. We have proudly served central Iowa for 90 years as a family-owned and operated business and 50 years as a Nissan dealer and look forward to continuing that with Willis Automotive, which has been a family-owned dealer in Central Iowa for 75 years.
