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“A personal touch is the difference at hy-vee. Always a friendly voice that wants to assist you... of course ya pay a fraction more, but the service is so worth it.”
9AM - 8PM
2055 E 1st St, Grimes
Supermarkets
“My wife says that she loves the place. But she just wish the Cucumbers would stay fresh longer they wilted after like 4 days and we never got to eat them so we threw them away today”
“Not one word said to me bout my service animal. Shopped freely. Guess it depends on the side of town and the people who shop there. I will return to this store but will make sure others know of the friendly staff at this store. Compared to the one on the other side of town.”
“I appreciate the lower prices. But you do have to be watchful that some things are cheaper elsewhere. And it is disappointing when things are limited edition and you go back next month and the item no longer exist.”
“I’ve been shopping at this location for almost 6 years, and I’ve generally had positive experiences. I truly enjoy most of the employees I interact with, which makes this situation even more disappointing.
Today, April 24th (my daughter’s 1st birthday) I came in to pick up a cake I had ordered two weeks in advance for her birthday. I was really excited to see how it turned out, but when it was handed to me, I was immediately disappointed. It looked nothing like the reference photos I had provided. When I expressed my concern, the decorator explained that she made it that way so it “wouldn’t dry out,” which was never mentioned at the time of ordering.
I ended up returning the cake and walking away, already upset. While grabbing a small item for my daughter, I noticed the same baker shrugging her shoulders and saying “oh well.” That attitude was honestly more frustrating than the cake itself.
I’ve never experienced this kind of dismissiveness here before. I do believe I spoke with the bakery manager, and she did offer to discount the cake or remake it, which I appreciate, but at that point, I was too upset and just wanted to leave.
This was a really important day for my family, and the experience fell far short of expectations. I hope this feedback is taken seriously so future customers don’t have a similar experience.
Edit: Thank you Alban for righting your wrong! The replacement cake was incredible! My kids, husband and the rest of my family really enjoyed it”
“The employees are excellent, kind, and helpful. But not enough of them are staffed and they're made to work too fast. The company is able to afford to staff more employees and should do it - it's the only thing that tarnishes the store's image, in my eyes.”
“Lots and lots of stuff inside but just need a little organizing. Found mehndi and miswak here ,which isn't available in West Des Moines. Good prices and customer service. Most beautiful carpets I've ever seen and the quality is superb.”
8:30AM - 8PM
8400 Douglas Ave, Urbandale
Supermarkets
“Clean friendly employees most if the time its pretty stocked. I prefer to have an employee check me out then use self check as it takes away from someone needing a job so no to self check out!!!”
“Nice little store. It doesn't have everything I need personally, but I come here to grab cheese, snacks or fresh produce. They have nice produce. Great prices but not a whole lot cheaper than say Walmart”
“It's a small little store in the neighborhood. Depending on what you need, you might not find it. However, what you do find will likely be cheap. I got 4 chicken breast and leg peices for around 5 dollars!!!”
“Kudos to Hy-Vee for having many workers on Wednesday before TG. The parking lot was full but I was able to check out quickly. They were so prepared! Super great customer service!”
“We brought our track team and coaches in Thursday evening of State Track week. They did a fantastic job to accommodate our crew of 25 and get us through the line, providing us with exceptional service. We went on to win our first state title in school history on Saturday!! Thank you!!”
“The sympathy floral vase that was ordered was gorgeous and personalized to fit our relative's interest. Dottie was A-One to work with on this order! Highly Recommend to others!”
“I like Hy-Vee. Their employees are always willing to help me locate a wayward item.
Sometimes, I have my groceries carried to my car, and for this, I always tip a few dollars, nothing life changing. I was surprised to learn that tipping is quite rare. Bigfoot sightings seem more numerous.
You know a few dollars can really help those kids out!!”
“Shop here frequently. Cashier today @ 4pm 12/12/24 was incredibly nice, couldn't see his name tag as it was flipped around. He had glasses and gray hair. Gives the type of customer service that we had when people actually gave a s*** about their jobs - hard to do nowa days since wages haven't caught up with inflation. Give this man a raise.”
“Hy-Vee has always been a nice, clean and friendly place to buy groceries. This location was no exception. Help is always nearby. There are always friendly and polite employees available to help. The cleanest grocery store you'll find.”
“This place is Awesome!! Great selection and friendly, knowledgeable employees. The prices are awesome as well. Always well stocked and clean. I'm glad we found this store! It's our go-to grocery store now!
Highly Recommend!!!”
“Honestly I just really love this place it has most of my favorite things and if you go to one of the aisles for the ice sparkling water it's only $0.98 and a lot of their stuff is 98 cents I get some people think that is a lot of prices but it's not to me also I love going there to get my Wax Candy because they're only a dollar for the wax candy so I get to get about four bags of them they have donuts and cookies anything you could want or need Cash Saver has it I'm only 10 years old but I do go there a lot with my mom and I love it so does my mom we go there all the time every Sunday so yeah to the people that are saying and giving two stars and three stars and one star here's a reason that you shouldn't do that thank you Cash Saver so much”
“I ordered a delivery of the brunch special for Mother’s Day weekend and everyone from the aisle online service was amazing. From keeping me informed of the delivery time to an extremely polite delivery driver, I appreciate the customer service!”
“This is my first experience at this location. I’m staying at the hotel next door so I’ve made at least three visits. Each visit was a pleasant experience.
The lady behind the counter, with the glasses, was very nice and had excellent customer skills.
The store was clean, well stocked and had a few good deals on beverages. I didn’t get a chance to purchase anything from coffee shop next door, but if I get motivated I’ll try it out.
I did buy two drinks (pictured) that are supposed to be an in-house brand. I’ll update this review about the drinks once I try them.”
“Pleasant employees that go out of their way to help and even guide to to the best way or checkout stand to help you on your way. Heart warming,unlike other stores that you get glared at and make you feel like an intruder or trespasser. Keep up the great service and work "That You Do ) it is highly appreciated and does not go unnoticed.”
“The employees do have helpful smiles! You can ask questions of any person and they stop what they are doing just to help you find what you are looking for. Any store they will do this.”
“I went into the Hy-Vee can and bottle room on Saturday morning around 10:45 a.m. . There was a lady in the can room working and her name is Carla. Carla is one of the hardest workers I have seen at this location in a very long time. I told her that I thought she was doing a superb job and that I was going to leave a review for her because she deserves a pat on the back. All the machines were working which is such a rarity at this location and she never stopped doing something in the room. Whether it was cleaning the machines or sweeping and mopping the floor she was just one of the best workers I have seen there so thank you Carla for doing such a great job and respecting the can and bottle room so that many of us can come in and reap those rewards.”
“Straight out of Iowa and this is opened 7 days a week. Has a Wahlburgers inside as well. Love that they call soda "pop." Well spread out and has all that one needs.”
“Its a small hyvee so there are fewer options but the staff is always friendly and the store is pretty clean smaller store easy to find things unless they dont carry it”
“Always a good experience when I shop. Not everything they have is to my liking but it's always fun to try new things from around the world, expand my food awareness.”
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“My favorite for my market purchases. Very good prices compared to the market. Convenience is important and definitive here. Overall is the best option when you want to save and eat well or live comfortably.”