Verizon, located at 16171 W 87th St, offers an exceptional in-person wireless experience at its Cellular Sales store. Customers praise the outstanding customer service provided by the staff, particularly by team members like Karl, Luis, and Jenn. Many reviews highlight the seamless transition from other carriers, with customers feeling well taken care of during their phone purchases and plan upgrades. The store is noted for its efficiency, knowledgeable staff, and genuine care for helping customers meet their needs. One customer expressed appreciation for Jenn's patience and professionalism, detailing how she provided the easiest and most stress-free interaction ever experienced with a phone company. With a focus on customer satisfaction, Verizon also offers the latest promotions and a variety of wireless accessories. Overall, the Lenexa store has earned high recommendations for its friendly service and commitment to making the customer experience enjoyable and hassle-free.
Jennifer is the GREATEST VERIZON REP OF ALL TIME! She was patient and understanding with all of our questions. And even sold us a nice screen protector that is way better than anything we could have found online. We HIGHLY recommend Jennifer!
February 2026
Karl and Luis customer service is outstanding way better than we ever received at AT&T everyone at the store is amazing. Made transition from AT&T to Verizon seamless, Mike was also amazing
February 2026
Exceptional customer service from Karl and Luis. Thank you!
