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Open 24 hours
9669 Lackman Rd, Lenexa
Internet Service Providers
“Our experience at this store was excellent! The sales staff is knowledgeable and they were able to help us with our specific needs. I highly recommend using this store!”
“My husband and I where there to do a transaction. Miriam Hermandez was an awesome employee, very patient and friendly. I couldnt recomend her more! Thank you Miriam you need a raise for sure!!!”
“Lily helped me and my mom yesterday and she was amazing!! She had great customer service and was super helpful and open throughout our whole purchase. She truly made everything easier and was very patient with us. Again she was super sweet, supportive, and amazing customer service! Thank you Lily!! ?”
“We came in to this location worried about my daughter's broken screen, and Dirar helped us immediately. He was friendly, knowledgeable, and helped us decide on a new phone without pressure. We are so grateful for his help and will be back for accessories and more.”
“I got bounced around over the phone between several different departments with T-Mobile, nobody could figure out how to help me. I went into the Ward Parkway location and Scott helped me. He took time away from his break to help me through every step of the way. Couldn’t have asked for a better experience or better help! Love this location, they’re great!”
“This is one of the best Tmobiles you will find in the kc area. They had plenty of people working to help on the floor, which a huge plus! I received help from Garrett and Jaeden to secure my son’s iPhone and figure out some issues I had with my account. The store manager Dylan was able to clear everything up for me in the end and got my account back on track! So thankful for these guys!”
“I highly recommend this store in Midtown. Darius was a big help after I lost wifi at my apartment for a couple days. I got their wifi router & was in & out within 20 minutes.
He recommended that I switch over from my current provider to save over $70 a month with both services. Very knowledgeable/professional young man.”
“I had an exceptional experience at this Verizon Wireless store, thanks to Aubrey Campbell.
I came in frustrated after spending significant time trying to obtain a port-out PIN for my Verizon Wireless Prepaid account. The process had been confusing and unproductive through other channels. Aubrey immediately stepped in, listened carefully, and took full ownership of the situation.
What stood out most was her persistence and professionalism. She did not offer a quick or dismissive answer. Instead, she worked through the system constraints methodically and ensured the issue was resolved correctly. She remained calm, knowledgeable, and genuinely committed to helping me.
In an era where customer service often feels rushed, Aubrey demonstrated competence, patience, and accountability. She turned what had been a frustrating experience into one that restored my confidence in the Verizon brand.
If you visit this location, you will be in excellent hands.”
“The VERIZON REP, HENRY, WAS ABSOLUTELY AMAZING AND CHANDLER, THE STORE MANAGER, WAS DEFINITELY CUSTOMER DRIVEN! THEY SAVED ME FROM SWITCHING FROM VERIZON TO ANOTHER CARRIER!!! THANK YOU❤️”
“My husband and I are 23 year customers of Verizon. We’ve had several issues with Verizon but the most recent was a humdinger!!! We went to the Verizon store at Ward Pkwy. and Tamia worked with us tirelessly, spoke to V Customer Service for quite a while and was VERY knowledgeable, patient and kind. We are Seniors and have no tech savvy. She resolved our issue when we had dealt with multiple people both online and in-store. She deserves, at the very least, a first class cruise or the equivalent thereof!!!
Thank you, Tamia…you were a Godsend!!!”
“Had an amazing experience! I had no idea whether or not I was going to be able to transfer my number on a new unlocked phone. When I arrived they were very busy but I was seen in no time and was finished quickly. I really appreciated the quality of service I saw given to everyone and the full disclosure of fees. Have been a metro PCS customer for years and this place is just another testament as to why.”
“I downloaded a virus and couldn't even use my phone. I came to T Mobil store and Shelby helped me. He was very nice, no waiting, fixed it in 5 min. What a BIG help!”
“Visited this store to upgrade my phone. Johnny was amazing and provided excellent customer service. He was friendly, knowledgeable and patient with all of the questions we had.”
“Michelle helped me out by going above and beyond with her customer service. She cleaned my charging port and got my phone back working. She also assisted in getting a replacement phone ordered for me. Really good experience!”
“I took my son to get a new phone today and Luis Reyes helped me. He did a phenomenal job taking the time to answer my questions and explained my bill in detail. He is so polite and friendly, I’ll never go anywhere else!”
“I have had so many troubles with my phone over the years, from little viruses to it running terribly slow. I’ve gone into the store several times for help, and more often than not I was told I could fix it myself if I just followed some instructions.
Today, however, was very different. The new manager was absolutely wonderful. He took the time to truly help me, cleaned up my phone so there are no more annoying pop ups, and he did it all with a smile. He never once complained or made me feel like I was a bother, which sadly I have felt before.
He also went over my plan with me and showed such patience, kindness, and compassion. He is truly a lovely addition to the store. Thank you so much, Mark, for all of your help. I will certainly be returning, and I cannot recommend the Santa Fe location highly enough.”
“I was unfortunately never sent the survey about my experience here, but I also work in cellular and wanted to leave a good review about this location and the experts that helped me. Lee (and the associate he was training) were extremely pleasant. I loved the service while I had it, and even though I was there to cancel & return, they treated me with all the respect of a current customer. Clean interior, fast service, polite staff. Don’t believe every Karen or Ken that spouts off on here.”
“The gentleman at the spectrum store helped my mother's cell phone issue she needed to change the number and the Gmail address on the phone.
As it turns out we found out about selective calling on Monday and it's a beautiful feature now no scammers or anyone trying to sell anything
can call my mother since they're not on her list.”
“Mr. Ser Oliver was the best Spectrum representative I have ever worked with. He was extremely helpful, kind, and patient. My Grammy now has a new and working phone thanks to him!”
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“Best deal for Internet I found for my area and have been very happy with the service. Install and set up was so easy. Brian and CJ accommodated my work schedule to fit me into their install schedule and did a great job getting me up and running. They were really down to earth and great to chat with too! Internet has been running really smoothly, better than my phone network currently. Great experience overall so far!”