Verizon's store in Olathe offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store for assistance, place online orders for in-store pickup, or choose options like free 2-day shipping, express lockers, or same-day delivery where available. The store is praised for its convenience and helpful staff. Many reviews highlight the store’s positive customer service experiences. One customer commended the manager for exceptional patience, professionalism, and kindness, especially on New Year’s Day, when he spent over an hour helping an elderly person. Others appreciated staff members like Raphael and Arek for their friendliness, quick help, and ability to turn around a bad day. Customers noted that staff are attentive, polite, and capable of resolving issues promptly, often in just a few minutes. For example, a customer needing a simple SIM card replacement found that Rafael fixed the problem in five minutes, saving months of frustration. However, some reviews reflect frustrations with Verizon’s overall customer service and billing practices. One customer spent hours online and on the phone trying to cancel services, only to face confusing procedures, misleading information, and billing issues. Despite scheduled appointments and store visits, the process was complicated and often designed to be difficult, with repeated advice to avoid visiting Verizon stores and instructions to wait for mailing labels. This customer expressed strong dissatisfaction with Verizon’s billing practices and customer support, suggesting that the company's policies make canceling services intentionally hard. Overall, the Verizon store in Olathe is seen as a reliable and friendly place with dedicated staff who provide good service. Yet, the broader Verizon experience is sometimes marred by billing and customer service issues, highlighting a need for better training and more straightforward processes across the company.
Nice looking, clean. Quick service for just picking up a pre-purchased phone.
April 2026
Not good had to wait forever and when I did get helped the guy passed me off to someone else when he found out I wasn't buying anything.
December 2025
I took my son to get a new phone today and Luis Reyes helped me. He did a phenomenal job taking the time to answer my questions and explained my bill in detail. He is so polite and friendly, I’ll never go anywhere else!
