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“These guys are great, ready to help and joke around with you about whatever. Selection is great and we always check out the little on sale spot for some hidden gems.”
“Talking about the details of the account, and discussing what to do about a stolen phone, the young woman spoken to was very professional with my frustration over the issue. I didn't get her name. I didn't know what to do and she led me in the right direction. Very good experience with me.”
“Let me just say that I went in today and was helped by Sebastian, who restored my faith in T-Mobile stores! I had a previous awful experience at the 95th store, so I went out of my way to find a new store today. I am so happy I did! I arrived around 9:50 AM, not knowing they opened at 10 AM, but they allowed me to come in!
I explained that I was there to transfer a phone number to a new device, and just like that, Sebastian helped me out! There was no pressure to upsell or to change my plan when I stated I did not want any changes. He went out of his way to make sure I was completely satisfied after he finished with the transfer!
Let me add that while Sebastian was helping me, his coworker next to him was assisting an elderly lady with her phone. Even though she had many questions, he answered every single one of them with the utmost care and respect! You could tell she was super happy by the big smile on her face! Seriously, these guys are awesome!
As I said, my faith in T-Mobile stores has been restored, and I look forward to coming to this store from now on!”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Had trouble with my new iPhone 16 from your store at the legends Kansas City They were terrible at helping me and did not resolve my issue. I took my phone and my issue to your store on Shawnee mission parkway and they were kind enough to fix my issue. Khader was very knowledgeable and was ready to help me with my problem without telling me to contact ATT with my issue”