“Troy was fabulous!! I came in with a phone that had all my daughter's wedding pictures on it and was not holding a charge. I was in a panic but he was amazing and we have all the pictures.”
“I love this store! I have had my phone repaired twice, and now I have ventured over for my phone case. All of these repairs have happened on the spot. Knowledgeable and customer focused. Thank you so much! It means a lot in a world where many businesses are struggling to keep this focus. I will be back. :)”
“I just came into Verizon to get my phone fixed and Randy was outstanding he was right here waiting for me took my phone with a smile on his face and got me back in business and I am so appreciative and your company is so lucky to have this young man working for you.”
“Thank you Chloe B. at the Newport Pavilion store for excellent customer service! She was not only attentive, friendly, and patient, she showed a great willingness to problem solve. ( couple swapping phones 13 Pro/Plus <=> 15 Plus)”
10AM - 7PM
3614 Warsaw Ave Unit A, Cincinnati
Mobile Phones
“My experience at 3614 Warsaw cricket was more than I expected Nickie was the best person I have ever dealt with she treated me with respect and patience and I will always be grateful to her for her service and I always be a cricket customer I would give her A10+++++++”
“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”
“Blake did an amazing job today! I came in with a broke phone and he went above and Beyond to service me and all others. Great at multi tasking as well! Thx for all of your help. GO BLAKE!!!!!”
“Excellent and service. The employee who helped me was very patient and helped address all needs, transferred my old phone to my new one. Added all my new aceasories for me. And was very patient with my autistic son who kept wondering off while trying to get his old phone transferred as well.”
“I called store for info on current phone bundles. I was assisted by Goose. He was very professional and patient with all the questions I asked. I appreciate receiving such wonderful customer service, as this has seldom been my experience during my 18 years of being a Cricket customer. Sending out a huge Thank You to Goose for excellent customer service!!”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
10AM - 8PM
2512 Hazelwood Dr, Crescent Springs
Mobile Phones
“Muhammad was great to work with, very knowledgeable of phones and plans. He was polite, curious, tentative and no pressure. I walked in and in 10-15 minutes I walked with my phone. I recommend Unlimited to anyone looking for straight forward, hassle free experience.”
“Walked in to see if they could fix a broken camera lens on my iPhone 13. The men at the counter were ready to help right away and said it could be done immediately, in under 20 minutes. Really reasonable price for the part and repair too!”
“Both Chris employees were super helpful through the phone process and were patient about merging my fiancé and I information into one. We were there for about three hours trying to get everything to sync right with all the phones and the phone company. The Chris with the DC shoes was super helpful and explained the whole process.”
“Excellent customer relationship management. Very welcoming, polite, and respectful. Alec and Nick were so expeditious you could tell they knew what they were doing. I was in and out in less than no time.”
“I came in this morning and was assisted by “Paige” after having a long morning of visiting multiple boosts to run into the same issue with smart pay, 1 boost (glenway next to Dunkin’ Donuts ) system was down, another boost ( price hill location near Kroger by the bmv)said “the lady who does the smart pay is gone until Monday” which later I was informed that the male who said that was a manager and could’ve have easily went through with the process and was just being lazy and didn’t want to do it . And many more issues . Paige assisted me easily and had no problem acquiring my needs today , she also informed me that the other boosts Up-charge for items ! My cousin came in to buy JUST a phone and ended up getting the phone with smart pay with a phone case , charger , AirPods , and a Speaker included , And I just got a discounted AirPod case and AirPods. Most boosts charge $75+ for AirPods I just got mine for $65 , I wouldn’t recommend ANY other boost and I want to give a GREAT BIG THANKS to Paige especially for making my process so easy . This just made my day !!!! Easily 5 Stars ⭐️⭐️⭐️⭐️⭐️”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“We were there waiting before they opened. The gentlemen who was working was GREAT! Very friendly, fast I knew what I wanted & he took care of all my questions & activating a new phone all in 15 mins. That's why I've stayed with this company now for over 2 year's & left Verizon.”
10AM - 8PM
500 Ohio Pike, Cincinnati
Mobile Phones
“They made it very easy to upgrade my phone and switching from a previous provider. Service was quick and polite! Everyone was very knowledgeable. Easy for me since i live so close by too. Thanks!”
“I love this place for a few reasons. Understood what I needed and wanted and very empathetic to my situation and circumstance. I was able to leave my phone's there for a few days knowing all was well and I could trust them. Thank you D, the employee whom I trust. Your service was on time.”
“Lorena is awesome!! My wife and I came in to get new phone and she made it a great customer service experience her knowledge is exceptional and customer service skills impeccable it was a pleasure doing business there and will be back and tell friends”
“Johnny is so kind and helpful! Had to visit twice in the last month for phone issues and he fixed them. I had stopped at a different Boost and was told to buy a new phone and they would not help transfer data, what? And you want me to buy a phone from you??? Give Johnny a raise please and train some of your folks better.”
10AM - 7PM
4570 Montgomery Rd, Cincinnati
Mobile Phones
“The staff here was incredibly kind, helpful and patient. Shawn (Sean?) graciously helped me switch from my previous phone plan to my boyfriend's plan with Cricket, even staying after close with us to get things straightened out with my previous phone plan provider. He could not have been more helpful. Thank you guys!”
“Ben and Steve were a big help in getting my faulty sim card replaced. Despite walking in with a few people in line. Steve took a second to walk over and great me. Him and Ben freed up about the same time and tag teamed getting my intermittent loss of data figured out. They both agreed my sim card was on its way out. They got me swapped to a ESIM and I was back on the road. If it was not for the line of people I would have been out the door in under 10 minutes.”
“I go there when I need convenient place to go fix or trade in my phone for new one great place for my kids to get a quick snacks grab go straight out cause service quick easy”
10AM - 8PM
87 Carothers Rd, Newport
Mobile Phones
“Excellent and friendly service. Eric and Josh both helped me out immensely and entertained me the whole time. Couldn’t recommend the store or Eric or Josh enough.”
“Knowledgeable and kind customer service. Noah went above and beyond to help my husband and myself!! We have been with Verizon for those to 15 years and are continually happy with all their services.”
“Best customer service ever! They were so helpful with switching over phone services and Danielle helped us when we went to get pricing on phones and info on what we needed to switch over!”
“Brought in a old phone that I had lost for at least 2 years that was found. Nick and everyone else in the store went above and beyond helping me retrieve the photos from the old phone.”
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“My wife needed a new phone. Her phone was very old. The service at the Verizon Alexandria was excellent. They worked with you and there was no pressure. Very knowledgeable about all the products.Great job!”