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“Above and beyond service from the Florence location! I live in Atlanta GA but was only able to find the flooring I needed (it’s been discontinued) in KY via the Builders Surplus website (impressive). And, though the product was at the Louisville store, which was unable to assist with shipment, Michelle at the Florence store offered to help us out. She had the product transferred to her store and then shipped to Atlanta. Remarkable! So kind. So appreciated. The assistant manager, who confirmed the shipping and who wanted make sure everything went as planned was also great. We feel very fortunate to have worked with this group.”
“The store is 2 stories so it's not wheelchair friendly. If you buy something heavy make sure you bring able body friends as you're responsible for moving it. The furniture there is good quality and the sell appliances and they had plenty of stainless steel fridges some are in great condition, some are in scratch and dent but are new. They also have a small amount of washer and dryers. Plenty of flooring and different colors and if you need vinyl blinds to here before buying from anywhere. They also have limited furniture but they do have a good selection if you need a small collection.”
“Just outstanding service. Super helpful staff. And they carry some niche products you can't find in big box stores. Plus, you can get your propane refilled here. Not only is it considerably cheaper than just swapping tanks, you really do get more propane for your money.”
“I’ve shopped here for 20+ years. More often than not, I’ve found what I needed. I’m only a little concerned about the freshness of the horsefeed lately. The brand I usually use is frequently out of date. I wish they would put all the older horsefeed on sale, get in fresh feed, and then rotate it better. Other than that, the staff is friendly and helpful, the store is clean and well stocked (considering the supply shortages they’ve had to deal with). I still give the store 5 stars regardless of the horsefeed frustrations I have. And make sure you are in the neighbors club. It’s worth it! I’m always racking up $5 rewards !”
“I would like to commend Will, a member of the management team at the Home Depot store #3822 Glenway Avenue Cincinnati 45211. I can't say that the day has gone flawlessly but he and his team have worked really hard on the details to make sure our larger than normal order was filled and delivered expeditiously. I would also like to acknowledge all the hard work and the extra effort put in (over the weekend) by Brittany (IT is her specialty) and over the past week by Fran (Pro-Desk rep). Please know that we noticed and appreciate all of your efforts!”
“My builder used Signature Hardware faucets in my house. I love the quality and looks of the faucets. They also stand behind their warranty. Customer service representative Carol F. deserves a raise! She represents the company in such a professional manner and ensures a terrific customer experience. I will request Signature Hardware faucets in any house that I have built in the future.”
“I’d like to recognize April from the blinds department for her outstanding support. She was incredibly patient, asking targeted questions to ensure I ordered the perfect blinds. April also offered valuable insights to guide my decisions for my new condo and kept me consistently informed about the status and expected arrival of both standard and custom orders. Thanks, April!”
“This is the fifth time Google has suggested I review this same place. I don't know why my phone is doing this. But it was very nice. It's a Lowe's so you get what you get. But service was great. The clerk was very, very patient with me and I'm the most undecisive person on the planet and she helped me buy a good fridge.”
“If I can give a 100 ⭐️ I would. I just want to thank you for the wonderful customer service! Todd is very understanding, friendly, and patient! Without Todd’s help i don’t know where we would have been with our dishwasher fiasco! Long story short he saved us the difficulty! 100% recommend getting the warranty and installation! Lowes workers are very professional and helpful! Also thank you to the sweet lady (I forgot her name) in the appliance section! She was so helpful and sweet as we chose our new dishwasher and saved us a headache! Any questions we had we were answered shortly and in a timely manner.”
6AM - 10PM
5000 Apex Ln, Florence
Home Improvements
“Victor in the paint department was extremely helpful and very knowledgeable. If he didn’t know the answer, he found me the answer right away and helped me with all my painting needs.”
“Joe behind the service desk gets stuff done. He is one of the nicest people I've ever met and when I threw a problem at him he solved it immediately.
I cant praise him enough. His patience and tact is the 5 star review. Home depot is a 3.
If there are multiple joes, this was on Halloween 10/31/24 around 3pm. He helped with with a chainsaw after a hour on the phone with customer care who ultimately told me to call the store.
Joe got shit done in 5 minutes.”
Home Improvements
Home Improvements
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Home Improvements
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Home Improvements
“My friend were looking for wood crates for a crafting project. We ask three different employees if they had them and everyone said no except for Brendan. Brendan not only located the wood crates but also grabbed a ladder and checked in the storage for another one when we asked if they had anymore. And then even after all of that he was extremely friendly. Brendan is the most helpful and exemplary employee at this location.”