“Mike H. Was the most helpful rep I have ever worked with. He didn’t rush me and made sure I understood everything before I signed for my new plan. Highly recommend!!!”
“Got the deal with IPhone 15 for $250 and $60 month, the guy that helped me was really really nice and sweet. I would recommend coming here. Got a privacy screen protector for $0.99”
“As soon as I walked into the store I was greeted by Myron. I’ve never had someone greet me like that at this location. First impressions are everything. I’ve had staff not greet me and just let me stand here, with is bad customer service. He tried to help my family get devices, but there were some barriers. Things weren’t going as expected. Myron was not letting us leave the store without a smile on our faces. He went above and beyond for my family and I really appreciate that so much. His excellent customer service was top tier from the moment we walked in til we left. As long as Myron is working here, we will continue to be a customer!!!”
“I googled Phone Repair near me, found this store and was there within 15mins of reading a few reviews! I arrived at 10:48am, iPhone screen half black, cracked, couldn’t use a single button! The clerk told me 30mins! In 15/20mins my phone was fixed, working like new and screen protector suggested sale for $5!!! BEST, Prompt, FAST service ever!!!! Keep up the great work! Go here if you need your phone back like I did!!! Thank you @Best Wireless!”
“Donald agreed to stay late to help resolve our issue. He was apologetic & sympathetic regarding a recent death we experienced. 5 stars aren't enough for Donald!!”
“Best experience I have ever had at a cell phone store! Ever.My son and I went shopping for new phones and to have our old one repaired do to texting issues.The customer service rep help us pick out a new iphone for my son, my spouse, and repaired mine ??”
“I went in to change phone services and asked the employee to have it done as quickly as possible. Had it not been for the new phone having to update (out of anyone’s hands), I would’ve been in and out in an hour. They did a great job!”
“Heather is very knowledgeable of any devices that are new. Was a smooth transaction to upgrade my phone and transfer all my information from my older device. She is patient and willing to answer any silly questions I had. Thanks again!”
“Ismail is the guy who runs the store here, I bought 2 phones that he had on a limited time offer(which was SO worth the price!). He wasn't in a hurry to get me out the door, he wasn't trying to pressure me into buying accessories or unnecessary items just to up the price. He explained everything exactly as it should have been and I was able to grasp everything BEFORE I made the purchase due to his patience. I will for a fact be coming back and I think that more people should consider trying him out for your phone needs. I appreciate it a bunch!”
“Vernell was our salesperson and was excellent. From the minute we walked in the store he was helpful and patient. He walked us through the options for a new iPhone and helped us to understand the best plan. I would highly recommend him!”
“Grate store and now that Warsaw store has improved what’s new that so impressive idk but that store has gotten so much better lately what had changed I wonder????? maybe one day I can get a job there one day I hope fingers crossed ???????? nick and the other guy Tony help with everything I have a question about everything down to even explaining why my bill is not what it is or why I pay ex 5 dollars but it’s worth it been with cricket since 1945 oh yaaaaa”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“Lorena is awesome!! My wife and I came in to get new phone and she made it a great customer service experience her knowledge is exceptional and customer service skills impeccable it was a pleasure doing business there and will be back and tell friends”
“Emily A. did a GREAT job with my upgrade she recommended all the necessary stuff and provided excellent customer service, I felt very welcomed and she is doing A AMAZING job!!!! Super fast and efficient too :)”
“I bought a phone from the this manager several months ago & again recently, very helpful & friendly. He exemplifies the true meaning of customer service, I highly recommend him to anyone.”
“I recently visited this store twice and Lewis not only met my need with the perfect phone, but provided superb customer service. He insured my family plan was affordable and helped offset the cost of my new device. He was very knowledgeable and influential in setting up my new device. I probably misspelled your name, but thanks Lewis for all you’ve done!”
“I tried to share on the site however couldn't find a way to, Anyway on Friday I went to add two more lines to my plan. While there I met Tip and Al both of them were the epitome of knowledgeable about the product, personable, and guided us in the correct direction in phone selection. The biggest upside was me and my daughter were all done with in 30 minutes of arrival. The two of them are a great asset to Cricket”
“The girl at the store helped all she could under the circumstances not her fault a manager from att full blown lied and deceived me and now no longer works for att I am going to switch carriers every time I call it's the same no one takes care of anything you screw your customers with lies and bs it's no wonder you have the poorest customer service”
“Staff completed the work in an appropriate amount of time and for a nominal fee. They strongly encouraged the insurance plans but respected my decision to think about it.”
“Jeff at the Florence ky location is the Best!! A++ & some!! My phone had issues going on with it, he found the problem, fixed it & I was good 2go!!
If lookn 4 great customer service & an honest answer & decent price 2repair!! Go see Jeff, thanx again!!”
“Didn't have what I went looking for, but was able to get a really good deal on a phone, case, and screen protector. Sales guy was pretty chill and got me set up quick and easy.”
“Ok where do I begin? I’ll begin with Jake, a great employee who deserves to get recognition by his managers (Jeff and Dana)…. He helped me for hours through an issue I was having with my new service. Jake didn’t give up until the issue was resolved. The customer service he displayed was above and beyond! If you live in or around Independence go see Jake! A shout out to Roger (whatever you did it worked)! Shoutout to Jeff and Jordan too! Jeff (manager at this location ) displayed a true display of great customer service as well! I had corporate working with me to solve this issue and I can’t stress enough how much I appreciate the effort Jake displayed. A true display of character that is rare to find these days! Any company that has Jake as their employee should be proud of the customer service he displays!”
“I wanted to take time to praise John at this store . I wont go into detail but was having problems with a return and had been getting the run around for 4 months . John was very patient and got everything taken care of. He needs a raise ?”
“People were helpful, but they did not always give me accurate information. For example, they gave me the wrong phone case and put it on for me. I was not able to use the volume button because they were pressed inside of the case. When I took it back, a different employee told me that it was the wrong case.”
“I came in with a Boost phone that Boost couldn't/wouldn't put on my account. After at least an hour on the phone with Boost with no results, I brought it here, had it put on my account in ten minutes for $26.”