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“Josh was absolutely amazing! He helped me and my family upgrade all of our old devices and made the entire process smooth and stress-free. He was super patient and knowledgeable, especially when it came to setting up kid-friendly devices for our children. We really appreciated his attention to detail and how he made sure everything was set up just right before we left. Thank you, Josh, for going above and beyond — we’ll definitely be coming back for any future needs!”
“I recently ran my cell phone over with a lawn mower. It was severely damaged. I first went to one of the chain stores that says if I break it they can fix it. Well they couldn't and referred me to this "ship away" place that would take weeks. Unfortunately I didn't have my settings set to put recent data to the cloud so I was SOL in getting some important data from it. I then went to Mr. Phone Repair & Wireless in Florence. Ahmeen was very reassuring and said that after he takes it apart, he could tell if anything could be done. If nothing could be done, no charge. Well he was able to get to the severly damaged motherboard and make it so I could retrieve the data I needed. He did so for a nominal charge. If you think all hope is lost for your damaged cell phone, first bring it to Mr. Phone Repair & Wireless. You wont regret it. I highly recommend this local business.”
“I went to Verizon to buy a new Apple Watch. Christian helped me and was nothing short of fantastic. He was kind, funny, and extremely helpful. Any time I need to go to Verizon in the future, I will be back at this location because of Christian!”
“Owner Glenn was very knowledgeable and very friendly. He was able to fix a couple of issues I had with my phone and my daughter’s phone. I didn’t feel like he was trying to just make a sale like some other places do. I will definitely return when another issue arises!”
“I’d like to give a shout out to Hayden Bradley for his excellent customer service. He juggled a couple of customers with ease and professionalism. He is very knowledgeable along with being very friendly and patient with all of our questions. Thank you Hayden!!”
“I came in for help dealing with a stressful situation with my phone. Andrew was extremely helpful and knowledgeable. His customer service was top-notch and he helped make everything hassle-free. If I ever need anything else, this will definitely be the place I go to do it.”
“Ty was exceptionally kind, informative, and demonstrated care. He is in the Northbend Rd/Cheviot location and is the sole reason we left T-Mobile. The Verizon perks, price, nor 5g coverage is better. But the service from staff and online support is. The plan price and options are equivalent to competitors. Although we are still working through some transfer and billing issues I trust Ty will get them resolved. The new phone trade in promotions are 2 thumbs up. Not only was Ty positive, low pressure, and knowledgeable he smiled despite being required to work in the hot store with no air conditioning. It was 98 degrees in the city and inside the store 88 degrees. The store lacks presentation and frills but you can tell Ty cares and works with what he has. I'm looking forward to the new experience because Ty cares about the Verizon customers, his job, and the company brand. Ty deserves a big raise and thank you. I recommend.”
“I thoroughly enjoyed my experience getting my new phone. I was wary because I was attached to my Iphone7.Randy was patient and kind with me. I absolutely love my iPhone 13!”
10AM - 7PM
3880 Paxton Ave Suite H, Cincinnati
Mobile Phones
“Tech was prompt and polite had everything done efficiently. I was really impressed with the hole service and process. Wish more things when as smooth as this transaction.”
“Christopher is amazing! We had a wonderful buying experience yesterday. I highly suggest him for all of your tech needs. Christopher is funny, kind, and very knowledgeable about ALL products.”
“James was extremely helpful when my wife got a new phone and phone number. He explained everything to us to where we understood everything available.
I have to give this man 5 stars all the way!!!!”
“Traveling several states away, and phone died. Tried for repair, no luck. I was sent over to Chloe's store and I was blessed to meet Chloe.
Kind, smart, PATIENT with some guy from out of town that broke his phone and didn't have much of an idea what to do.
Can't say enough appreciation for the long time Chloe spent with me as she went through options, looked through inventories, pulled some stuff off the shelf then put others back on the shelf...
I genuinely hope that management at her store understands the jewel of a team mate they have in Chloe.
Hey Chloe - Thank you so much, ma'am. I really appreciate you - and Miss Sherry said she appreciated your help as well - she knows what dealing with me is like.”
“Myron was very patient, professional and knowledgeable about upgrading service, phones and internet. Also I appreciated his accommodations with keeping my daughter semi occupied with watching cartoons on the store television. He was very nice and Freddie was very helpful in getting the other customers taken care of while I was taking a quite a bit of time deciding on phones and services. ❤️❤️AT&T for Life”
“Had a great experience with the associate Tray. He helped me and my parents who are not tech savvy get a new phone. The experience was overall pleasant and I would highly recommend this location. Tray explained everything thoroughly, got us some good deals, and was very helpful.”
“Adam was tremendously helpful in assisting me with a new phone purchase. Instead of trying to sell me the most expensive model, he took the time to assess my usage and needs before recommending a cheaper model. He is knowledgeable, trustworthy, and made the process easy. High recommend!”
“Victra Independence Verizon Store staff member, Sam, jumped through major hoops and went the extra ten miles to get our family’s three un-locked “bring-your-own-phones” off of Tracfone service and activated with Verizon, while keeping our existing phone numbers. If you want to move your BYOP-unlocked iPhone off of Tracfone over to Verizon, keeping your existing phone number, call Tracfone technical support and get a separate transfer authorization for each phone you want to move from Tracfone to Verizon, before you head over to the Victra Independence Verizon Store, and bring the Transfer Authorization Instructions with you. While you are doing this important detail yourself, you are still letting the Victra Independence store staff handle the transfer process instead of you trying to do the transfer process on your own, through Verizon’s web site, which will only lead to failure. Sam was wonderful.”
“Walked in to see if they could fix a broken camera lens on my iPhone 13. The men at the counter were ready to help right away and said it could be done immediately, in under 20 minutes. Really reasonable price for the part and repair too!”
“Donald and Cam’s customer support was top tier! I appreciate how knowledgeable they are around ATT policies and procedures, guiding me through the phone upgrade process seamlessly. Thank you!!”
10AM - 8PM
8460 US-42, Florence
Mobile Phones
“Omar was fantastic! I ran around town all day looking for a phone but he got me one so fast and at a great price! I will be back again when I need a new phone to see him! Thanks so much!”
“Lorena is awesome!! My wife and I came in to get new phone and she made it a great customer service experience her knowledge is exceptional and customer service skills impeccable it was a pleasure doing business there and will be back and tell friends”
“Very efficient and friendly. My phone was fixed in less than 10 minutes!!!!! Even called and got an appt the same day!!! I’m beyond grateful and 100% satisfied with the service I received.”
“Declan is a life saver! My father needed a replacement device. I called ahead as the colerain location was ridiculously packed and upon arrival he was here happy and willing to assist us. I’d drive this far 10000X over just for this seamless transaction and great customer service.”
“having trouble with my boost moto 5g combo (i know big suprise) the old no sim card stuff lol took it in he got it working which i know it will hapen again phones 4yrs old but he didnt even try to sell me noting bill me wasnt till imentioned old phone and maybe looking for new one didnt offer me some stupid expensive worthless iphone 16 guess he read me well showed me a kool galaxy a15 real cheap right up my alley great expereince”
“I had an amazing experience at Star Wireless and Smoke Shop! The staff were incredibly friendly and took the time to explain everything about my new cell phone in detail. They made sure I felt comfortable with my purchase and were super helpful throughout the whole process. I highly recommend them for their excellent customer service and welcoming atmosphere!”
“BIG SHOUT OUT TO OMAR
THE STORE MANAGER!! He was so helpful and knowledgeable and gave exceptional customer service to me and my family. YOU ARE A GREAT ASSET TO METRO by T mobile We will definitely come again to your location, we were treated like a true valued customer ?”
10AM - 8PM
87 Carothers Rd, Newport
Mobile Phones
“Excellent and friendly service. Eric and Josh both helped me out immensely and entertained me the whole time. Couldn’t recommend the store or Eric or Josh enough.”
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“The girl at the store helped all she could under the circumstances not her fault a manager from att full blown lied and deceived me and now no longer works for att I am going to switch carriers every time I call it's the same no one takes care of anything you screw your customers with lies and bs it's no wonder you have the poorest customer service”